PensionBee Reviews 13,047

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,300 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the service for being modern, straightforward, and reassuring, highlighting the quick and stress-free sign-up process. Many appreciate the excellent communication, helpful staff, and efficient customer service, noting that queries are answered promptly and the overall user experience is seamless. However, some people were dissatisfied with slow transfer times and difficulties in making simple account changes. A few other people also felt that the company's responses were generic and lacked tailored support, especially for vulnerable customers, leading to concerns about how these cases are handled in practice.

What people talk about most

Service

Users describe positive interactions with service. Many customers praise the efficiency and ease of the... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of use and... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the helpfulness and efficiency... See more

Response time

Customers generally had positive experiences with response times. Many reviewers praised the quick responses... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I opened my first ever pension with PensionBee last week and I’m genuinely impressed so far. The sign‑up process was quick, clear, and completely stress‑free — ideal for someone who’s never had a... See more

Rated 5 out of 5 stars

simple process and great communication, all packaged available to read and done tailored to older customers. The APP is full of info which can be tracked daily allowing you to see your funds. my beek... See more

Rated 5 out of 5 stars

The pension transfer service was great. The app has a timeline so you know what to expect, what stages there are in the process and what stage you're at specifically. They also email you throughout... See more

Rated 5 out of 5 stars

Since I transfered my lump from another company to PensionBee was very straightforward and speedy. I thought it would have taken weeks, in reality, it only took a few days. My experience so far is ver... See more


Company details

  1. Pension Fund
  2. Retirement Scheme Provider

Written by the company

PensionBee helps you combine your retirement savings into a new online account, which you can manage from the palm of your hand. We’re a global leader in the consumer retirement market with over $7 billion in assets on behalf of more than 300,000 customers. Founded in 2014, we aspire to build pension confidence so that everyone can enjoy a happy retirement. PensionBee accounts are invested by the world’s largest investment managers, collectively looking after more than $10 trillion in savings between them. Each of our customers has a personal account manager (“BeeKeeper”) to guide them through their savings and retirement journey. We have an “Excellent” Trustpilot rating based on over 10,000 reviews. As a public company, we aspire to the highest standards in everything we do because our customers deserve peace of mind. Our team of over 200 pension professionals, based in London and New York, has one focus: you, our customer. When investing, your capital is at risk.

What we do for you

Written by the company

Be pension confident. Combine, contribute and withdraw online. All in one place.
Manage your pension from the palm of your hand: check your real-time balance, see your projected retirement income, and set up contributions and withdrawals online
Use the PensionBee Pension Calculator to set a retirement goal and top up your savings to get on track.
Your personal BeeKeeper will be on hand to look after you and your pension, from sign up to drawdown.
Our pensions are managed by some of the world's largest money managers – State Street, HSBC and BlackRock.
Pay just one fair and transparent fee between 0.50% to 0.95%, depending on the plan you choose.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

13K reviews

5-star
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1-star

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Rated 5 out of 5 stars

I was amazed at how easy my transfer…

I was amazed at how easy my transfer was made..completely stress free and friendly. Thankyou.

April 17, 2026
PensionBee logo

Reply from PensionBee

Hi Jeffrey,

We're happy to hear that your transfer was easy, stress-free, and friendly. Thank you for sharing your positive experience with us; we appreciate your feedback!

Kind regards
Team PensionBee

Rated 5 out of 5 stars

I highly rate pension bee they are very…

I highly rate pension bee they are very helpful and look after there custers well

April 17, 2026
PensionBee logo

Reply from PensionBee

Hi David,

We're happy to hear that you find our team helpful and that we look after our customers well. Thank you for your positive feedback; we appreciate it.

Kind regards
Team PensionBee

Rated 5 out of 5 stars

Seamless experience when it came to…

Seamless experience when it came to transferring the pension. I can't wait for it to be on the blockchain so it takes even quicker in future. Stellar.

April 17, 2026
PensionBee logo

Reply from PensionBee

Hi Chris,

We're delighted to hear the pension transfer process was seamless for you. Thank you for the positive feedback, and we appreciate your excitement about future possibilities!

Kind regards
Team PensionBee

Rated 5 out of 5 stars

Thinking of putting pensions into one pot

Most helpful took the hassle out of doing everything myself and so easy to set up especially as I'm no techno phobe kept me well informed of choices to make and what I should and shouldn't be doing and to understand some of the jargon that goes with it

April 17, 2026
PensionBee logo

Reply from PensionBee

Hi there,

We're happy to hear that our services were helpful and easy to set up! It's great to know we could simplify the process and clarify everything for you. Thank you for your positive feedback!

Kind regards
Team PensionBee

Rated 5 out of 5 stars

Just getting the job done no messing…

Just getting the job done no messing around

April 17, 2026
PensionBee logo

Reply from PensionBee

Hi Mark,

We're happy to hear that we efficiently met your needs. Thank you for your positive feedback; we appreciate it greatly.

Kind regards
Team PensionBee

Rated 5 out of 5 stars

Efficient and helpful

Efficient and helpful. A UK company with genuine people focus. You can speak to real, actual humans here in the UK - so refreshing! Most importantly, I feel my money is in safe hands.

October 21, 2025
PensionBee logo

Reply from PensionBee

Hello Kate,

We're happy to hear that you found our team efficient and helpful. It's great to know you value speaking with our UK-based team and that you feel secure with us. Thank you for your positive feedback!

Kind regards
Team PensionBee

Rated 5 out of 5 stars

Very good service

Very good service

November 19, 2025
PensionBee logo

Reply from PensionBee

Hi Gilpin,

Many thanks for taking the time to leave a review, we’re really glad that you’re enjoying our service!

Kind regards,
Team PensionBee

Rated 5 out of 5 stars

Amazing way to invest your pension and…

Amazing way to invest your pension and very easy to use

April 2, 2026
PensionBee logo

Reply from PensionBee

Hello Ed,

We're happy to hear that you find investing your pension easy to do. Thank you for your positive feedback; we appreciate it.

Kind regards
Team PensionBee

Rated 5 out of 5 stars

BeeKeeper Kyle was always ready to help…

BeeKeeper Kyle was always ready to help whenever I contacted him all the way through a transfer made very difficult by XPS

April 1, 2026
PensionBee logo

Reply from PensionBee

Hello Patricia,

We're happy to hear that you received helpful support during a difficult transfer. We appreciate your positive feedback and thank you for sharing your experience.

Kind regards
Team PensionBee

Rated 5 out of 5 stars

Very easy to set up an account and very…

Very easy to set up an account and very easy to transfer from my old policy to pension bee . It was a seem less transaction the only problem was with my old policy with them slowing down the payment. Everyone at pension bee was very helpful and kept me updated all the time . Highly recommend them . Thank you

April 15, 2026
PensionBee logo

Reply from PensionBee

Hi Graham,

We're happy to hear that setting up your account and transferring your policy was easy. We appreciate your feedback regarding the delay with your previous provider, and we're glad our team was helpful in keeping you informed. Thank you for recommending us!

Kind regards
Team PensionBee

Rated 5 out of 5 stars

I was looking to move all my pensions…

I was looking to move all my pensions into one pot had a look around and PensionBee looked the best for me . From setting up to moving all pensions to one place was easy and hassle free

April 1, 2026
PensionBee logo

Reply from PensionBee

Hello Paul,

We're happy to hear that setting up your account and consolidating your pensions was easy and hassle-free. Thank you for sharing your positive experience with us!

Kind regards
Team PensionBee

Rated 5 out of 5 stars

Pension pots into one

I wanted to put all of my pension pots into one. I chose pensionbee, it is really easy to set up online, add each pension you have. The communication is excellent and they are very helpful and come back to you in good time. You can keep track on the progress of each pension and once transferred you can login to see how it is doing. Great 5* service.

April 15, 2026
PensionBee logo

Reply from PensionBee

Hi Denise,

We're happy to hear that setting up your Pensionbee account and transferring your pensions was easy. It's great to know our communication and support met your expectations, and that you can easily monitor your pension's progress. Thank you for your positive feedback!

Kind regards
Team PensionBee

Rated 5 out of 5 stars

Very helpful thanks

Very helpful

April 1, 2026
PensionBee logo

Reply from PensionBee

Hi Paula,

Thank you for leaving a review. We are buzzing to hear that you are happy with our services!

Many thanks,
Team PensionBee

Rated 5 out of 5 stars

Excellent service from my Beekeeper…

Excellent service from my Beekeeper from start of transfer until it was completed. Updated regularly and answered any questions promptly. Highly recommend this company.

April 13, 2026
PensionBee logo

Reply from PensionBee

Hi Tracy,

We're happy to hear that you received excellent service and appreciate your high recommendation. We're glad the transfer process met your expectations through completion. Thank you for your positive feedback!

Kind regards
Team PensionBee

Rated 5 out of 5 stars

Extremely easy to start up and…

Extremely easy to start up and transfer, considering there are some pension funds out there that make life as difficult as possible, this was very nice to see

March 31, 2026
PensionBee logo

Reply from PensionBee

Hello Gerry,

We're happy to hear that starting up and transferring your pension with us was extremely easy. It's great to know we made the process simple for you! Thanks for the feedback.

Kind regards
Team PensionBee

Rated 5 out of 5 stars

Thank you

Thank you, all good so far.

March 31, 2026
PensionBee logo

Reply from PensionBee

Hi Lady M,

We are happy to hear that everything is good so far. Thank you for letting us know about your experience.

Kind regards
Team PensionBee

Rated 5 out of 5 stars

Extremely helpful staff

Extremely helpful staff
Extremely easy to set up and transfer pension.

March 31, 2026
PensionBee logo

Reply from PensionBee

Hi Pat,

We're happy to hear that our staff was helpful and the pension transfer was easy. Thank you for your positive feedback; we appreciate it.

Kind regards
Team PensionBee

Rated 5 out of 5 stars

Excellent helpful service nothing was a…

Excellent helpful service nothing was a bother to any staff member

April 14, 2026
PensionBee logo

Reply from PensionBee

Hello Alison,

We're glad you found our service helpful and that our staff met your needs so well. Thank you for your positive feedback!

Kind regards
Team PensionBee

Rated 5 out of 5 stars

It was very easy to use.

It was very easy to use.

April 14, 2026
PensionBee logo

Reply from PensionBee

Hi Rob,

We're glad our product was easy to use. Thank you for your feedback; we appreciate it.

Kind regards
Team PensionBee

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