Shipping wasn’t as fast as usual and I was on a tight deadline. However I do understand the extra pressure the Black Friday promotion put on sales and delivery. Also problems accepting my Austra... See more
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See what reviewers are saying
They have a ton of options to choose from, which made finding exactly what I needed super easy.😀 The only thing I noticed was that delivery times were a bit hit or miss, but honestly, it was worth i... See more
They have a wide selection on their website and I appreciate the extras such as personalised staff recommendations. Orders are usually sent quickly and the postal options and prices to Finland are pre... See more
Products quality is very good. Original product with reasonable prices. Shipping was a bit longer than anticipated(about 10 days if I remember correctly), but it was okay to me. I'm very satisfied.
4.6
Excellent
3K reviews
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No problem and good customer service.
January 21, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The order has not arrived yet
The order has not arrived yet. Please help me to get my order. Where is it and how can you make sure, that I get my order as soon as possible.
December 19, 2024
Reply from PenStore.fi
Hi there! I see that your order has been delivered to you by now. We apologise for the delay. I hope you are happy with the products and enjoy the rest of January! Alice, Pen Store
Almost 10 days past I still not receive…
Almost 10 days past I still not receive my items
November 25, 2024
Reply from PenStore.fi
Hi! Thank you for your review.
I can see that your parcel arrived at the delivery point yesterday 11 December. We are so sorry for the delay.
Best wishes,
Alice, Pen Store
Fast delivery
November 18, 2024
Delivery slow.
October 21, 2024
Reply from PenStore.fi
Hi! Thank you for reaching out to us.
I can see that our customer support team have been in contact with you regarding this. I hope that you feel we were helpful in the matter.
Best wishes!
Alice, Pen Store
Quick delivery and good pens
September 22, 2024
User-friendly website and super fast shipping.
August 3, 2024
Nice shop
Pleasant website and products are good. Mailing took quite awhile, so one point off, but there were no plastic used in packaging so that was nice. Overall good experience.
July 21, 2024
Tilaus ei ole edes saapunut ja te…
Tilaus ei ole edes saapunut ja te pyydätte arvosteluita, ettäs kehtaatte....Tracking lost the shipment, no message, no email. Nothing. Additional status was showing "not available" after 8 days. Delivery was found on 1.8.2024 from the Post. Item was good:) delivery not :(
July 19, 2024
Reply from PenStore.fi
Hi!
It seems that your parcel arrived at a delivery point. The timing was probably extra bad here as the email from Trustpilot was sent out on the same date as the parcel arrived.
Of course, you should have time to get your order before the email is sent out. Thank you for bringing this to our attention.
All the best and enjoy your summer!
Alice at Pen Store
Packing always terrible
Single colored pencils are not packed well, they’ve arrived in the cardboard box without any packing material or in a simple paper bag, I’ve had this happen many times. Unbelievable from a store that specializes in pens. I have had a number of colored pencils ruined because the core has been completely broken from being thrown around during shipping. I advice not to buy single pencils or colored pencils at penstore, or any pencils really. I’ve also received paper pads that have been carelessly shoved into boxes and have been dented.
July 11, 2024
Reply from PenStore.fi
Hi Jenny!
We are so sorry to hear about your experience, thank you so much for letting us know.
I see we've been trying to reach you via email, please get back to us so we can help you further.
Best wishes,
Alice, Pen Store
Approximate shipping time should be…
Approximate shipping time should be indicated somewhere, if it's usually over two weeks.
July 4, 2024
Reply from PenStore.fi
Hi, thank you for reaching out to us!
It seems that there was some kind of delay with the shipping company used on this occasion. I'm really sorry that the parcel arrived so late in your case.
I see that you have been in contact with our customer support regarding the delay as well, hope you feel that you received good help from our side!
All the best,
Alice, Pen Store
Products quality is very good
Products quality is very good. Original product with reasonable prices. Shipping was a bit longer than anticipated(about 10 days if I remember correctly), but it was okay to me. I'm very satisfied.
June 23, 2024
Amazing selection and very fast…
Amazing selection and very fast delivery, second purchase from this shop and definitely will come back later.
May 18, 2024
Great brush perfect for miniature painting
Delivery was fast and pakage came in perfect condition
April 14, 2024
Paid extra for fast delivery
Paid extra for fast delivery, still took 5 working days for the parcel to arrive.
March 26, 2024
Reply from PenStore.fi
Hi! Thank you for your review.
Yes, I see that the Easter holidays got in the way of the quick delivery in your case. Many postal terminals are closed during public holidays.
Our customer support has contacted you, hope you feel we have been helpful here.
Wishing you a great day!
Alice, Pen Store
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