PeopleFinders Reviews 2,979

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 335 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach of the representatives. However, some customers were dissatisfied with issues related to their subscription and payment. They reported billing discrepancies, concerns about service activation and billing, or issues with charges related to trial periods.

What people talk about most

Staff

Users describe positive interactions with staff. Many customers praise the staff for being helpful, kind, and... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

Service

Customers had ambiguous experiences with service. Many reviewers praised specific agents like Victor, Luis,... See more

Subscription

Reviewers express strong dissatisfaction with the subscription process, frequently describing it as a "scam."... See more

Payment

Clients share negative opinions on payment, with many reporting unauthorized and recurring charges. Reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First, if I was only rating Luis, he gets Five Stars! He kept me from cancelling my account. I took one star away because the terrible bot that you use prior to being connected with a live agent is... See more

Company replied

Rated 5 out of 5 stars

A#1 customer support from Luis. He knew what he was doing and fixed everything I needed. He gave account options I did not know I had. Kept this customer from being lost. Friendly customer centered he... See more

Rated 5 out of 5 stars

Alejandra was so gracious and helpful. She was patient and kind with explaining policies as well as terms and conditions. She is the epitome of customer service. She was a God send after a rude condes... See more

Company replied

Rated 5 out of 5 stars

Victor understood my predicament about there no longer being a yearly membership and that I didn't need 100 reports a month for $29.95. I am very happy to have been offered the Lifetime plan with 10 r... See more


Company details

  1. Search Engine Company

About PeopleFinders

Written by the company

Founded in 1988 PeopleFinders provides the most accurate public records available. Search by name, phone number or address for instant access to billions of records.

PeopleFinders is the premier site for:
- People Search
- Background Checks
- Criminal Records
- Reverse Phone Lookup
- Public Records

Have More Questions?
Contact our Customer Care department Weekdays 7:00AM-6:00PM and Weekends 7:00AM-3:30PM (PST).

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service!

The representative I spoke to was clear and helpful. I spent minimal time waiting for a response and my issue was resolved quickly, to my complete satisfaction.

April 22, 2026
Rated 5 out of 5 stars

Tjank you Victor

Victor was very kind and helped me out when I had been charged a fee I didn't feel I should have. He explained what he could do and fixed it quickly. You are lucky to have a employee like him.

April 20, 2026
Rated 1 out of 5 stars

Typical Trial Subscription Scam

Typical Trial Subscription Scam:

You go to the website and they offer you a
report and charge you 50 cents to find out information
about some mystery phone call you received. Now they have your credit card which is all they really wanted. When you buy the report they sign for up for free trial
subscription which turns into a full subscription if you don't cancel immediately. You receive no acknowledgment or notification from them that you now have a trial subscription. This is important because this
deliberate lack of transparency is what really works for them. Then you get charged for a full subscription 3 days later even though you don't even really have a subscription trial or otherwise in the traditional sense that being one you could even access with a user name or email and a pass word. I couldn't find the account I was being charged for on the website with any of my emails. I'm being charged for an account that doesn't even exist? Who does this? Scammers that's who.
Then you phone customer service and get the usual
runaround. Sucker!

Please read right here on this site some of the many similar experiences other customers have had with PeopleFinders. Any business that runs their business the way they do does not have your back. If nothing else PeopleFinders should be investigated for their business practices. These are not good people.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Luis from the customer care team was…

Luis from the customer care team was incredibly kind and helpful with a payment issue I was experiencing. He was able to resolve the issue very quickly and made the experience feel as smooth as possible.

April 15, 2026
Rated 5 out of 5 stars

Customer Service Experience

Luis is always helpful for my customer service needs. He is usually the one who answers my calls to provide me with my subscription receipts as well as to unlock my account when the verification code service is not working properly.

April 14, 2026

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