PeopleLikeClearwater.com Reviews 

238
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

State 1 price on web but tell you its another for instock tubs , explain you will buy same spa from other website that will ship in 5 days with a price of $50 less and they don't care. Only image what... See more

Company replied

Rated 5 out of 5 stars

Enjoy my tub twice a day, every day. Very comfortable and deep enough for a 6'-2" person. Effortless set up and relatively quick initial heat up time. Acoustom to jets being a little larger in diam... See more

Company replied

Rated 5 out of 5 stars

Spa was delivered ahead of schedule, only waited a few weeks. Filled it, plugged it in to 110 outlet, adjusted water as directed, set temp to 103 and have enjoyed it daily since. Only had it one month... See more

Company replied

Rated 1 out of 5 stars

It's now been 10 days since I ordered my chemicals, nothing, notta, zilch. No follow up, no estimate shipping date, no nothing. This will be last time I order with this company. And I dont want to... See more

Company details

  1. Hot Tub Store
  2. Home Goods Store
  3. Sauna Store
  4. Spa
  5. Spa Garden
  6. Wellness Center

Written by the company

We firmly believe that lasting connections with our customers is at the heart of what makes our business successful. This foundation has led us to become one of the nation’s largest independently-owned retailers for spas & hot tubs in the country. We sell Spas and Hot Tubs with Free curbside delivery anywhere in the continental United States. We are striving to be the best online spa purchasing experience.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

238 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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2.5

All reviews

(238)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Salesperson was very friendly and…

Salesperson was very friendly and knowledgeable. She was able to answer all my questions and help find the spa I wanted instock vs having to wait for production lead times.

January 6, 2022
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Reply from PeopleLikeClearwater.com

I am so glad you had a great experience. We look forward to working with you again! Thank you, PeopleLikeClearwater.com

Rated 5 out of 5 stars

Quick shipping and arrived in great…

Quick shipping and arrived in great condition! Spa has been working great on plug-in, even in very cold weather. Very happy with the purchase.

January 4, 2022
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Reply from PeopleLikeClearwater.com

I am so glad you had a great experience and the hot tub is meeting your expectations. We look forward to working with you again! Thank you, PeopleLikeClearwater.com

Rated 5 out of 5 stars

So far so good ☺️

January 3, 2022
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Reply from PeopleLikeClearwater.com

Thank you for your order and review for PeopleLikeClearwater.com. We truly appreciate you as a customer!

Rated 5 out of 5 stars

Received my spa within 3 weeks from…

Received my spa within 3 weeks from ordering. Spa works great. Could have a thicker cover otherwise spa is as advertised

January 3, 2022
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Reply from PeopleLikeClearwater.com

Thank you for your review for PeopleLikeClearwater.com. We appreciate your feedback and hope to work with you again.

Rated 5 out of 5 stars

Just ordered

Just ordered! Mindy was extremely helpful! Looking forward to receiving my hot tub!

December 30, 2021
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Reply from PeopleLikeClearwater.com

I am so glad you had a great experience. We look forward to working with you again! Thank you, PeopleLikeClearwater.com

Rated 5 out of 5 stars

Hot Tub was exactly as described

Hot Tub was exactly as described. Prompt shipping. I received my hot tub about 2 and 1/2 weeks after ordering online.

December 28, 2021
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Reply from PeopleLikeClearwater.com

I am so glad you had a great experience and the hot tub is meeting your expectations. We look forward to working with you again! Thank you, PeopleLikeClearwater.com

Rated 5 out of 5 stars

love the product..

love the product... however still waiting for some items not shipped with tub

December 27, 2021
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Reply from PeopleLikeClearwater.com

Thank you for your order and review for PeopleLikeClearwater.com. We truly appreciate you as a customer!

Rated 5 out of 5 stars

They were wonderful everything went…

They were wonderful everything went perfectly as planned. There was one little cap that was missing at the filter… they gladly shipped it and I got it in two days.

December 24, 2021
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Reply from PeopleLikeClearwater.com

I am so glad you had a great experience and the hot tub met your expectations. We look forward to working with you again! Thank you, PeopleLikeClearwater.com

Rated 5 out of 5 stars

So far all is good

So far all is good. Just ordered spa and ordering was easy.
We see how long is takes to arrive. Hopefully with in 3 weeks. I miss not having a hot tub!

December 23, 2021
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Reply from PeopleLikeClearwater.com

I am so glad you had a great experience. We look forward to working with you again! Thank you, PeopleLikeClearwater.com

Rated 5 out of 5 stars

All my dealings with them were pleasant…

All my dealings with them were pleasant and straightforward. The spa shipped much faster than anticipated and will arrive much sooner. They have sent instructions on how to receive the spa and make sure it isn't damaged. It really seems they are watching out for my best interest. Love it!

December 23, 2021
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Reply from PeopleLikeClearwater.com

Thank you for your order and review for PeopleLikeClearwater.com. We truly appreciate you as a customer!

Rated 5 out of 5 stars

Mindy at ClearWater.com was so helpful

Mindy at ClearWater.com was so helpful! She represented the company and product well, and made the entire spa purchase experience so pleasant!

December 21, 2021
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Reply from PeopleLikeClearwater.com

I am so glad you had a great experience. We look forward to working with you again! Thank you, PeopleLikeClearwater.com

Rated 5 out of 5 stars

I bought the Aquarest 400

I bought the Aquarest 400, The shipping was as expected. The spa itself is a definite upgrade for us. So far very pleased with the model. The support from PeopleLikeClearwater were very helpful and will be contacting them when accessories are needed.

December 21, 2021
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Reply from PeopleLikeClearwater.com

I am so glad you had a great experience and the hot tub is meeting your expectations. We look forward to working with you again! Thank you, PeopleLikeClearwater.com

Rated 5 out of 5 stars

Everything was perfect

December 18, 2021
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Reply from PeopleLikeClearwater.com

I am so glad you had a great experience. We look forward to working with you again! Thank you, PeopleLikeClearwater.com

Rated 5 out of 5 stars

Ordering

The lady that took my order was very helpful. She answered all of my questions and gave good explanations. Thank you!

December 11, 2021
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Reply from PeopleLikeClearwater.com

Thank you for your order and review for PeopleLikeClearwater.com. We truly appreciate you as a customer!

Rated 5 out of 5 stars

When I talked or chatted online the…

When I talked or chatted online the customer service was excellent

December 9, 2021
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Reply from PeopleLikeClearwater.com

I am so glad you had a great experience. We look forward to working with you again! Thank you, PeopleLikeClearwater.com

Rated 5 out of 5 stars

IN stock

I love the fact that the hot tub I wanted was in stock. Ordering was very easy

December 9, 2021
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Reply from PeopleLikeClearwater.com

I am so glad you had a great experience. We look forward to working with you again! Thank you, PeopleLikeClearwater.com

Rated 5 out of 5 stars

I had never purchased a spa before and…

I had never purchased a spa before and really knew nothing about them, so as you can amagine I had questions. My first call to AquaRest was with Ashley, so helpful, knowledage, and friendly, she really knows her spas specs. My second call a few of days later was answered by Amy, again so friendly and nonrushed. My third call a week later was answered by Mindy and I could tell she was busy but still took the time to help me. Okay my fourth and last call was to order our spa! My call again was answered by Mindy, she remember me and was so very helpful, actually remember the conversation about headrests that in the excitment of finally ordering the spa I had forgotten about them, thank you Mindy. The only thing I would like to address is at the time I was quoted $3249.99 for my spa and it went on sale, "end of the year blowout sale" for $3199.99 the same I ordered and paid $3249.99 for mine. So I will ask for an ajustment of $50.00 please and thank you, Happy Shawn D. in Spokane, Washington.

December 7, 2021
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Reply from PeopleLikeClearwater.com

I am so glad you had a great experience. We look forward to working with you again! Thank you, PeopleLikeClearwater.com

Rated 1 out of 5 stars

First placed order from sister website…

First placed order from sister website and told if I wanted to change model of same series hot tub the wait list would be 16 weeks. Placed order on this website and showed in stock and shipped within 7 days. Both charges were from same company ( merchant Id), charged me $100 for cancelled order with same company. After all this I received the hot tub and the zipper is split on the cover, now I'm dealing to get this fixed.

December 7, 2021
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Reply from PeopleLikeClearwater.com

I'm sorry you had this experience, and we appreciate your feedback. Customer satisfaction is our number 1 priority. We're looking into your situation and will reach out to you soon. Thank you, PeopleLikeClearwater.com
UPDATE: We have contacted the manufacturer, we have been able to get a cover skin shipped out to you.

Rated 5 out of 5 stars

Called from Oregon …

Called from Oregon early this morning. Employee Amy answered the phone with a happy pleasant greeting…I already knew what products I wanted to order, and she was right in top of it, answering any of my multiple questions, and giving me shipping information and added suggestions. I was very pleased to call my order in on the phone instead of using the internet…Amy gets all my 5 stars!!

December 3, 2021
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Reply from PeopleLikeClearwater.com

Thank you for your order and review for PeopleLikeClearwater.com. We truly appreciate you as a customer!

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