State 1 price on web but tell you its another for instock tubs , explain you will buy same spa from other website that will ship in 5 days with a price of $50 less and they don't care. Only image what... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
State 1 price on web but tell you its another for instock tubs , explain you will buy same spa from other website that will ship in 5 days with a price of $50 less and they don't care. Only image what... See more
Company replied
Enjoy my tub twice a day, every day. Very comfortable and deep enough for a 6'-2" person. Effortless set up and relatively quick initial heat up time. Acoustom to jets being a little larger in diam... See more
Company replied
Spa was delivered ahead of schedule, only waited a few weeks. Filled it, plugged it in to 110 outlet, adjusted water as directed, set temp to 103 and have enjoyed it daily since. Only had it one month... See more
Company replied
It's now been 10 days since I ordered my chemicals, nothing, notta, zilch. No follow up, no estimate shipping date, no nothing. This will be last time I order with this company. And I dont want to... See more
We firmly believe that lasting connections with our customers is at the heart of what makes our business successful. This foundation has led us to become one of the nation’s largest independently-owned retailers for spas & hot tubs in the country. We sell Spas and Hot Tubs with Free curbside delivery anywhere in the continental United States. We are striving to be the best online spa purchasing experience.
857 McAthur Street, 37355, Manchester, United States
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Salesperson was very friendly and knowledgeable. She was able to answer all my questions and help find the spa I wanted instock vs having to wait for production lead times.

Reply from PeopleLikeClearwater.com
Quick shipping and arrived in great condition! Spa has been working great on plug-in, even in very cold weather. Very happy with the purchase.

Reply from PeopleLikeClearwater.com
Received my spa within 3 weeks from ordering. Spa works great. Could have a thicker cover otherwise spa is as advertised

Reply from PeopleLikeClearwater.com
Just ordered! Mindy was extremely helpful! Looking forward to receiving my hot tub!

Reply from PeopleLikeClearwater.com
Hot Tub was exactly as described. Prompt shipping. I received my hot tub about 2 and 1/2 weeks after ordering online.

Reply from PeopleLikeClearwater.com
love the product... however still waiting for some items not shipped with tub

Reply from PeopleLikeClearwater.com
They were wonderful everything went perfectly as planned. There was one little cap that was missing at the filter… they gladly shipped it and I got it in two days.

Reply from PeopleLikeClearwater.com
So far all is good. Just ordered spa and ordering was easy.
We see how long is takes to arrive. Hopefully with in 3 weeks. I miss not having a hot tub!

Reply from PeopleLikeClearwater.com
All my dealings with them were pleasant and straightforward. The spa shipped much faster than anticipated and will arrive much sooner. They have sent instructions on how to receive the spa and make sure it isn't damaged. It really seems they are watching out for my best interest. Love it!

Reply from PeopleLikeClearwater.com
Mindy at ClearWater.com was so helpful! She represented the company and product well, and made the entire spa purchase experience so pleasant!

Reply from PeopleLikeClearwater.com
I bought the Aquarest 400, The shipping was as expected. The spa itself is a definite upgrade for us. So far very pleased with the model. The support from PeopleLikeClearwater were very helpful and will be contacting them when accessories are needed.

Reply from PeopleLikeClearwater.com
The lady that took my order was very helpful. She answered all of my questions and gave good explanations. Thank you!

Reply from PeopleLikeClearwater.com
When I talked or chatted online the customer service was excellent

Reply from PeopleLikeClearwater.com
I love the fact that the hot tub I wanted was in stock. Ordering was very easy

Reply from PeopleLikeClearwater.com
I had never purchased a spa before and really knew nothing about them, so as you can amagine I had questions. My first call to AquaRest was with Ashley, so helpful, knowledage, and friendly, she really knows her spas specs. My second call a few of days later was answered by Amy, again so friendly and nonrushed. My third call a week later was answered by Mindy and I could tell she was busy but still took the time to help me. Okay my fourth and last call was to order our spa! My call again was answered by Mindy, she remember me and was so very helpful, actually remember the conversation about headrests that in the excitment of finally ordering the spa I had forgotten about them, thank you Mindy. The only thing I would like to address is at the time I was quoted $3249.99 for my spa and it went on sale, "end of the year blowout sale" for $3199.99 the same I ordered and paid $3249.99 for mine. So I will ask for an ajustment of $50.00 please and thank you, Happy Shawn D. in Spokane, Washington.

Reply from PeopleLikeClearwater.com
First placed order from sister website and told if I wanted to change model of same series hot tub the wait list would be 16 weeks. Placed order on this website and showed in stock and shipped within 7 days. Both charges were from same company ( merchant Id), charged me $100 for cancelled order with same company. After all this I received the hot tub and the zipper is split on the cover, now I'm dealing to get this fixed.

Reply from PeopleLikeClearwater.com
Called from Oregon early this morning. Employee Amy answered the phone with a happy pleasant greeting…I already knew what products I wanted to order, and she was right in top of it, answering any of my multiple questions, and giving me shipping information and added suggestions. I was very pleased to call my order in on the phone instead of using the internet…Amy gets all my 5 stars!!

Reply from PeopleLikeClearwater.com

Reply from PeopleLikeClearwater.com
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.