People's Fundraising Reviews 14

Reply from People's Fundraising

Apr 24, 2026

Hello Neil,

We are sorry to hear about your experience and for the confusion around the Direct Debit.

We have reviewed our records and can see that you emailed us at the end of March. We replied at the beginning of April with details of the charity linked to the donation, but we are sorry if that response did not reach you.

We understand that Direct Debits can be concerning if the details are unclear, and we would be happy to look into this again for you. Please contact us and we will do our best to help.

Regards,
People’s Fundraising

Reply from People's Fundraising

Apr 13, 2026

Thank you so much for your lovely review! We’re really delighted to hear that Peoples Fundraising has been helpful in supporting Save a Stray and the amazing work you do.

It means a great deal to us to be part of your fundraising journey, and we’re always here if you need any support along the way.

Wishing you continued success with your fundraising — and thank you again for your kind words 👏

— The Peoples Fundraising Team

Reply from People's Fundraising

Feb 8, 2026

Thank you so much for taking the time to share your honest feedback — we really do appreciate it. We understand that with a platform as feature-rich as Peoples Fundraising, the admin area can feel overwhelming at times, especially when you’re just trying to complete one simple task like posting a donor update.

Our goal is to provide the widest range of fundraising tools available to charities, and while that flexibility is a huge benefit, we recognise it can take a little time to get familiar with everything. We’ve received great feedback from users who dive deeper into the platform and discover how powerful the control panel can be for managing fundraising, reporting, and communications.

To help make things easier, we’ve created step-by-step videos on our YouTube channel:
👉 https://www.youtube.com/@peoplesfundraising

including a control panel walkthrough here:
👉 https://www.youtube.com/watch?v=oUkyqPv-DSc

We also host a friendly weekly Q&A session where charity and non-profit professionals can ask questions and get live support from our team — you can register here:
👉 https://www.peoplesfundraising.com/event/join-us

Your feedback genuinely helps us improve, and we’d love to support you in getting the most from the platform — please don’t hesitate to reach out anytime.

Warm regards,
The Peoples Fundraising Team

Reply from People's Fundraising

Nov 23, 2025

Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear that your experience was confusing and did not provide the reassurance you needed while fundraising. Your comments about navigation, communication, and clarity around fund transfers are extremely helpful, and we appreciate you raising them.

To address this directly, we have now added an explicit message to the user login area to make the process clearer for all fundraisers. It states:

“When you raise money for your supported organisations, they can receive the funds as frequently as daily or monthly. Your charities do not need to wait for your fundraiser to end — the money you raise is transferred to them automatically. There is nothing you need to do once your fundraiser is finished.”

We understand how important it is for fundraisers to feel confident about where their donations are and when charities will receive them. Your feedback has directly contributed to improving this clarity for everyone using the platform.

Thank you again for supporting your charity, and for helping us improve People’s Fundraising. If you have any further concerns, we’re here to help.

Reply from People's Fundraising

Nov 18, 2025

Thank you so much for your wonderful review and for your long-standing support. We’re delighted to hear that our fundraising tools and behind-the-scenes features have been helpful for your charity, and that our team has been able to support you quickly whenever needed. It’s fantastic to know that our platform has made managing income, reporting, and Gift Aid smoother for you.

We truly appreciate your recommendation and look forward to continuing to support your fundraising efforts for many years to come.

— The Peoples Fundraising Team

Reply from People's Fundraising

Nov 14, 2025

Dear Dana,

Thank you for sharing your feedback, and I’m truly sorry to hear about the stress this situation has caused. We understand how important timely payouts are for the vital work your organization does, and we appreciate the impact delays can have.

To clarify, we have emailed the primary contact on your account more than 10 times since February 2025—along with several follow-ups—to inform you about recent changes to our payout process required by UK government regulations. It may be worth checking whether these messages are being received or filtered, as they contain important information needed to avoid interruptions.

We also appreciate the conversations we’ve had with you via our email support line previously regarding payout issues, and we remain committed to supporting you through this transition.

If you’re still unable to access your account or have questions about the payout updates, please don’t hesitate to reach out. You can always contact us at support@peoplesfundraising.com
or by phone at 0330 043 3454. We’re here to help and want to ensure everything is resolved as smoothly as possible.

Kind regards,
Support Team

Reply from People's Fundraising

Aug 15, 2025

Thank you so much for your wonderful feedback. We’re delighted to hear that setting up your platform with People’s Fundraising has been such a positive experience.

Nathan will be thrilled to know his support, advice, and attention to detail made a real difference. It’s great to know you’re finding value not only in the platform itself but also in the added resources such as our weekly seminars and bespoke training. We look forward to supporting you further and helping your fundraising efforts grow from strength to strength.

Reply from People's Fundraising

Jul 23, 2025

Thank you so much for your kind words! We're delighted to hear that Nathan has been approachable and supportive — we’ll be sure to pass that on.

It’s great to know that directing your supporters to your donation page has made things simpler, especially with Gift Aid being taken care of for you.

We're always here if you need anything else!

Reply from People's Fundraising

Jul 16, 2025

Thank you so much for your wonderful feedback!

We're thrilled to hear that our platform has given your charity the flexibility to go beyond the usual donation asks and create a truly branded experience.

We’re glad our team’s ongoing support and ideas have made a positive difference in your fundraising journey.

Your success is exactly why we do what we do, and we look forward to continuing to help you grow and achieve even more!

Reply from People's Fundraising

Jul 6, 2025

Hi Ben,

Thank you so much for your kind words!

We're really pleased to hear you found us good value and easy to work with. Offering a great range of fundraising options is something we take pride in, so it's fantastic to know that stood out to you.

If you ever need anything else or have suggestions for how we can improve, we’re always here to help.

Thanks again for your support!

Reply from People's Fundraising

Jun 23, 2025

We’re sorry to hear that your experience was frustrating. We understand that ReCAPTCHA challenges can be inconvenient at times. However, they are an important part of our security controls to help protect your data and prevent automated abuse of our platform.

Regarding your login experience, we appreciate you highlighting the confusion around the username. While many platforms default to email-based logins, our system uses a different identifier to cater users who support multiple non-profits.

We also acknowledge your concerns about social media. While platforms like Facebook and X are commonly used for engagement and support, we understand they’re not everyone’s preference and are continually exploring alternative ways to connect.

Reply from People's Fundraising

May 28, 2025

Hi Dani, We are really happy that the team was there to support you. As every, we are always here if you need.

Reply from People's Fundraising

Apr 26, 2025

Thanks so much for your review! We're always here to support you and help you get the most from your fundraising.

Reply from People's Fundraising

Mar 24, 2025

Many thanks for your review :-)