Pepehousing Reviews 

Pepe Housing charges students high commercial commissions promising a safe rental, but they completely wash their hands when a contract breach occurs. I am an international student and rented for 5 months a room at Grobla 27/7 through them, managed by the landlord Sleepway Sp. z o.o. I have been in a dispute for over a month with both Pepe Housing and the landlord just to get my due deposit balance back, and they refuse to return it. Pepe Housing is protecting a landlord who is illegally withholding my money beyond the 30-day contract limit. The landlord pushed unjustified invoices with already expired deadlines without providing any official receipts. Despite providing video evidence proving my room was spotless at check-out, Pepe Housing claimed they have "no authority" to intervene. I am reporting this platform to the European Consumer Centre (ECC) for supporting these irregular practices. Avoid them.

If Pepehousing were a restaurant, it would be a so-called tourist trap; in reality, it is an “exchange student trap”.

Let me describe my experience: When I came to Warsaw as a student, I was looking for a flat, and especially if you don’t know either the city or the country, Pepehousing seems to be very helpful in finding accommodation, as you can simply choose a flat in your preferred location from their website.

Choosing the flat and communication was a simple process, with nothing to complain about (that’s why I give 2 stars).

Once you sign the contract and pay the deposit, they do not care about you as a customer anymore; you’re simply non-existent. Unfortunately, I chose a flat that looked decent in the pictures; however, the condition was terrible (broken kitchen items, dirty toilet and shower, overall unclean, …). Obviously, you cannot withdraw once you realize your mistake, as it is difficult to find another flat within a few days as a foreigner, especially if you have already paid the deposit to the company. The landlord did not care about the condition, as he knew I would be gone soon enough, and Pepehousing did not reply to my complaints.

By the way, even if the flat had been okay, Pepehousing lists completely overpriced locations compared to local marketplaces like Otodom, for example.

It’s definitely worth taking some time to search for a flat and, especially, to visit it before signing any agreement in advance. Therefore, staying in a hostel for the first one or two weeks would be the best strategy in my eyes.

They are of absolutely no help, so you're better off renting on Otodom and saving your money. I rented from them because I believed it was safer; that I would get help from them if something happened with the landlord. But they just say: "Oh it's all up to the landlord." And yet they charge extremely high prices that are way higher than on the Polish market, just to get more money out of International students. Definitely don't rent from them!

Despite numerous emails, phone calls, and WhatsApp messages—and especially despite the fact that our move-out inspection was flawless—this company doesn't return the refundable deposit. After speaking with many students, it seems they’re all in the same boat. It’s a total scam; once you move out, you won’t get your deposit back. You should definitely not rent from them. It's a shameful tactic, and it really reflects poorly on their country.

Booking ID 88066

If I could give a 0-star rating, I would. Pepehousing withheld my 2,554 PLN using highly restrictive terms, and an incorrect contract.

1. Deliberate Stalling & Poor Communication: Their response times are incredibly slow. I would wait an entire week for a single reply from them. When they finally messaged me, I replied on the exact same day, only for them to take another full week to respond. Though I admit, this was fairly rare.

2. Paid 2,554 PLN Before Seeing the Contract: When I finally received it, the contract was incorrect. Furthermore, the landlord threatened to terminate the agreement over a trivial typo—claiming my email address was "invalid" simply because of a capital letter.

3. The Refund Trap :When I saw the contract was wrong, I asked for a refund. They refused, citing a predatory clause in their terms: if a booking is made within 60 days of check-in, you cannot get a refund, period.

.4. Demanding More Money While Ignoring the Issue: Despite withholding my 2,554 PLN and providing an incorrect contract, they still demanded an additional 3,000 PLN deposit. To make matters worse, they are completely ignoring my dispute. I am still receiving messages from them claiming "the apartment is prepared for you," completely bypassing the fact that the agreement was wrong and never finalized. They pressure you to pay before you see what you are signing, with 12 hours to pay up the booking, then stall the communication, and keep your money. Expats and students, stay away. Use Facebook groups instead.

Unacceptable delay and lack of communication. I left my apartment in February in perfect condition. After weeks of ignoring my emails, JP Estate/Pepehousing promised a refund by the end of May. It is now June 1st, and I still have not received my security deposit. I am forced to initiate legal proceedings. Avoid this platform if you want your money back.

Scammers, they want you to pay the price in 12 hours without letting you to see the house neither sending a contract. Dont trust.