While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Fast delivery and what i expected with my order. Second time ordering from them and there will be more

Rated 5 out of 5 stars

Products are 5* made great gains and progress since using products stocked by them, have purchased multiple orders, shipping/ delivery always fast and secure. Not had a single issue with using this c... See more

Rated 5 out of 5 stars

I've used this company twice so far without any issues. Supplements are as described and I cannot say anything negative in my experience ordering from them. Products always arrive on time, if not... See more

Rated 1 out of 5 stars

my order came from absolutely discussting the protein shakes came broken and all was damaged i took lot of pictures!! i message the suppport yesterday no answer at all i am very very disappointed i wo... See more

Company replied

Company details

  1. Fitness and Nutrition Service
  2. Sports Nutrition Store
  3. Vitamin and Supplements Store

Written by the company

Perfect Body Shape supplements store launched in 2016 and focussed on a small selection of top European and American Sports Nutrition brands. Based in Eastbourne, United Kingdom.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

564 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid avoid avoid

Purchased NAD injectable solution with bacterialistic water. The product was bad. It went like a gel/hard solution at the bottom. When i initially contacted them they told me it was very unusual and had never happened them before. They asked me what water i mixed it with and i explained the bacterialistic water they suggested and purchased from their own website. They then proceeded to tell me that the issue was due to the water.

They went from totally unusual to happen to then usual.

I was told to leave the product out of the fridge and let it warm up, it did nothing. I even left it out all night. Nothing.

I said i would send the product back and that i would expect a refund. I asked for a postage label, no response. No response to my email until i contacted them to which they just responded their address.

No mention of refund for postage costs, no mention of refund, even though they have already received the item. I emailed yesterday. No response.

No apology. No refund and i received a very bad product which could have been dangerous.

Terrible company, no customer service whatsoever. I will be letting everyone know too.

03.02.2016. Ive emailed twice since. No response. I need to go through my bank to get a refund it appears. I am shocked at how bad this company is.

Following response below i have received a refund. However i would like to point out, they did not respond after i asked them for a postal label. There were several unanswered emails.

Their website states this product to be used and promoted with bacterialistic water. Also the product went gloopy refrigerated or not. There was no prolonged storage at all. When i recieved the product, i did not open it or mix it for after a week. After mixing it went like this the next day, which is when i contacted them. They did not inform me at all that the product was mixed or stored incorrectly in fact they advised me not to use the product. As for a facebook group, there are several suppliers who provide information and people who have used the product for a long time. For this company to claim it is false information is a bit of a stretch.

Also regardless of their 14 day clause, they could have reciprocated with me after i asked for a refund but i had to email several times. Not good.

December 1, 2025
Unprompted review
Perfect Body Shape logo

Reply from Perfect Body Shape

We would like to clarify the situation, as the review above contains several inaccuracies.

We were in active correspondence with the customer, during which it became clear that the product had been stored and handled incorrectly after reconstitution. This included refrigeration and prolonged storage of a reconstituted solution, which is known to cause precipitation in certain compounds such as NAD+.

The customer’s conclusions were largely based on unverified opinions from Facebook groups, which are not a reliable or scientific source of information. Unfortunately, misinformation is common in such forums.

It is also important to note that the product in question is clearly labelled and sold as “for research use only”, not as a medicinal product.

Despite this, as a gesture of goodwill, we asked the customer to return the product for inspection.

- The parcel was received by us on 30 December
- The negative review was posted on 29 December, before we had even received the return
- This raises questions about the fairness and intent of the review.

Additionally, our store was closed on 31 December and 1 January, which was clearly communicated. During this time, we were unable to respond to emails.

According to our terms and conditions, refunds are processed within up to 14 days from receipt of the returned item. However, despite this, the customer has already received a full refund today, well within the stated timeframe.

We strongly encourage customers to make informed and considered purchases, to follow handling and storage guidance carefully, and to contact us directly with any concerns rather than relying on social media speculation.

We stand by the quality of our products and by our customer service process.

Rated 5 out of 5 stars

Great service

Really fast delivery and someone always on hand for any little enquires that you may have. Impressed with the service. Will be returning

December 1, 2025
Rated 5 out of 5 stars

Products are 5* made great gains and…

Products are 5* made great gains and progress since using products stocked by them, have purchased multiple orders, shipping/ delivery always fast and secure. Not had a single issue with using this company.. especially as I’m
Sure I have had fake products in the past from a different company.. this company I can say are most definitely legit with everything they sell.

December 1, 2025
Rated 5 out of 5 stars

Efficient

Fast dispatch and delivery. chucked in a little freebie too which was a nice touch.. will definitely use again

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service — highly recommended!
I had a fantastic experience with this company. The delivery was super quick, the team was friendly and helpful, and everything went smoothly from start to finish. I’d definitely recommend them! 😊

July 22, 2025
Unprompted review
Rated 1 out of 5 stars

GOT SCAMMED

GOT SCAMMED ! ORDERED 16 of APRIL AND GUESS WHAT NEVER GOT ANYTHING; CALLED THEM AND TEL IS OUT OF SERVICE, NOT TO MENTION THEY HAVENT REPLIED TO ANY OF MY EMAILS. LOST ALMOST 300 POUNDS. AVOID

April 16, 2025
Unprompted review
Rated 1 out of 5 stars

Not the real deal!

I questioned the authenticity of the Tirzepatide before purchasing and was assured it was an authentic product.
Well..... as a user of Mounjaro for 9 months I can confirm that this product does not compare in quality, it does not give the same effects as the real stuff. I absolutely wasted my money and had no response from customer service. Save your money and do buy this product from this company

In response to the reply on here from the company - I got a pharmacist friend to mix the peptides so they were mixed correctly. I did plenty of research into the products. I had no response from you, so don't lie and state you said to contact the manufacturer. I purchased through your company, take responsibility!

February 27, 2025
Unprompted review
Perfect Body Shape logo

Reply from Perfect Body Shape

All products being sold in our store are 100% geuine. We advised customer to contact the manufactuer of which we are official reseller. Please don't buy products you don't understand how they work.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look