I have been with Perfect clean almost 4 years and they are amazing, great service, amazing people. They do it all from cleaning home to gardens to deep cleaning carpets!
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With two young kids running around, our place sometimes needs more than regular clean! We've used PerfectClean on several occasions to help us get the place into shape for holidays, visitors etc and h... See more
Company replied
Valentin and Stanislava did an amazing job cleaning a very dirty carpet in our living room which had multiples stains, 2 big rugs and a love chair used mostly by our german shepherd dog and foot stool... See more
Company replied
Possible scam. Registered with this company and the minute I have provided my email I was bombarded with random sales/marketing emails from random companies. The emails haven't stopped coming... I r... See more
Company details
Information provided by various external sources
PerfectClean is a professional cleaning company in London providing Carpet Cleaning, House Cleaning, End of Tenancy & Office Contract Cleaning.
Contact info
The Broadway 15b, IG8 0HL, London, United Kingdom
- perfectcleaning.co.uk
4.4
Excellent
50 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
End of tenancy cleaning substandard cleaning.
End of tenancy cleaning. They came in time. They said I don’t have to be there (big mistake on my side. I should have supervised them). After 4 hours cleaning, the house did not smelled fresh. They poured soapy water to outside stairs and left (saying they did not have any brush) so I cleaned after they have left. The checkout clerk thought it was domestically cleaned instead of professionally and written this in his report. The tenants moved and immediacy complained that they found hairs on the carpet. Skirting boards were dusty etc. I contacted to the company and sent the copy of the checkout report. They suggested to send them back (I didn’t want them to come back as they should have done a good job in the first place). I asked partial refund but didn’t get it of course. Terrible standard of cleaning.
November 22, 2025
Unprompted review
Reply from PerfectCleanLondon
Dear Gulen, Thank you for taking the time to review our services — your feedback truly means a lot to us, and we are confident that the information will be helpful to others considering our company. I would like to address the points you raised individually to provide clarity for anyone reading your review.
1. Client presence during the clean
We always welcome clients to stay on-site while we work. At the same time, we fully understand that many customers have busy schedules. When clients choose to leave the team to work independently, we remain confident that we will complete the service to the expected standard. Once your cleaning was completed, we called to advise that the property was ready.
2. Freshness and odour after cleaning
Our team uses strong, professional-grade products to effectively remove grime and dirt. For safety and ventilation, we always open windows where possible. Any lingering odour can be caused by factors beyond surface cleaning — for example carpets that have not been professionally steam-cleaned, upholstery requiring steam cleaning, or general property ventilation.
3. Stairs and disposal of liquids As advised, we did not dispose of any liquid or cleaning solution in the communal area. If soapy water was present afterwards, it may have been caused by someone else using the stairs during or after our visit.
4. Missed areas and re-visit offer.
We are genuinely sorry if certain areas were not cleaned to the standard you expected. As soon as we received your checkout report, we immediately offered a free re-visit to address all reported omissions at the convenience of your new tenant although no issues were reported in it We remain committed to providing a high-quality service and would have been more than happy to rectify any issues promptly.
Reply from PerfectCleanLondon
Niamph, thank you so much for your kind words!
We’re pleased to hear that you had an excellent experience and were happy with our cleaners. Your feedback means a lot to us, and we truly appreciate you choosing our company.
If you ever need anything in the future, we’re always here to help!
Great job every time and love how they…
Great job every time and love how they always send me the same great cleaner.
July 5, 2025
Unprompted review
Reply from PerfectCleanLondon
Many thanks for sharing your experiance. This really means alot to us.
Perfect Clean pricing and extra charged
Booked a clean for a 2 bedroom flat including carpets, cupboards, bathrooms, kitchen etc for Saturday at 9.00am. Price was confirmed and was informed that there would be 2 cleaners and they would take about 2 hours. However if they overran and it took longer; past midday then congestion charge would be applied, as the flat is in the congestion zone and the congestion charge is applicable between 12-6.00pm at weekends. Only one cleaner turned up. She was dropped off at 9.00 with the cleaning equipment and cleaning materials. The cleaner finished at 11.00am and was standing outside the flat smoking a cigarette. I asked the cleaner if she had finished and if she had could I check the deep clean. The cleaner confirmed that she had and informed me that the carpets were still wet and I should take my shoes and dock off to check the clean.
I checked the flat and the clean was ok.
Later that day I received a notification that Perfect Clean had taken the balance of the money that was due plus an additional £15.00 for congestion charge. I telephoned Perfect Clean on Monday to query the congestion charge and despite me telling them the cleaner had finished at 11 am and there was only one cleaner and not 2. The same driver that dropped the cleaner off came to collect her at 1.15pm. Unfortunately Perfect Clean say the congestion charge is applicable despite the cleaner finishing at 11.00am.
Just be aware of the pricing and extra charges. I have been using them for 12 years and I shall not be returning.
November 1, 2025
Unprompted review
Reply from PerfectCleanLondon
Dear Colin, Thank you for reviewing our services.I would like to offer my sincere apologies again if you feel that we have over charged you and we have hidden charges.
We would like to use this platform to clarify that all costs are reconfirmed in writing ( parking and congestion charges are applicable ONLY if the property falls in the CCharge zone).
As you have stated before, the Congestion Charge has always been added to the final cost as the property is within the Congestion Charge.
Our records show that the services were indeed provided by a team of 2 cleaners:End Of Tenancy Cleaning Service was completed at approximately 11:00 a.m., followed by a separate visit from our carpet technician, who finished the carpet cleaning at 1:17 p.m. The property is located within the Congestion Charge Zone, which becomes active from 12:00 p.m., this unavoidably resulted in a £15.00 congestion charge.
As promised the £15 Congestion Charges were Fully refunded back to you as gesture good will and with the highest hope that you will return to use our services in the near future
We completely understand how this may have caused frustration, and we do wish there were a way to avoid the charge. However, due to scheduling factors, technician availability, and the need to provide a thorough service without compromising quality, the timing could not be adjusted on this occasion. We will cover the cost on this occasion. Transparency has always been one of our core values over our 26 years in business. We make every effort to advise our clients about potential additional charges — both before confirming a booking and in the confirmation email itself.
House cleaned to a high standard
House cleaned to a high standard.
Floors and carpets spotless
October 31, 2025
Unprompted review
Reply from PerfectCleanLondon
Dear Deborah,
Thank you so much for your kind feedback! We're delighted to hear that you were happy with the cleaning and that everything was left spotless.
Best wishes,
Perfect Cleaning Team
Fantastic customer experience
Great company to work with. Have been with the company for three years. I wasn’t happy with my initial cleaner and they were attentive and understanding and found an alternative cleaner who became part of the family. When she was on annual leave, the company reach out immediately to provide a replacement. Amazing customer experience and would recommend to anyone interested in this service.
January 1, 2025
Unprompted review
Reply from PerfectCleanLondon
Dear Jessica,
Thank you so much for your wonderful and thoughtful review! We’re so happy to hear that our team was able to find the right cleaner for you. It’s great to know that you’ve had such a positive experience with our service and communication — we truly value your trust and loyalty. We really appreciate you taking the time to share your experience and recommend us!
Best Wishes,
Perfect Cleaning Team
Swift and Professional
They were very swift and professional. They came prepared with all necessary equipment and paid attention to details. We are very satisfied with the cleaning.
October 15, 2025
Unprompted review
Reply from PerfectCleanLondon
Dear Zacharias,
Thank you so much for your wonderful review! We're thrilled to hear that you were happy with the cleaning and that our team’s professionalism and attention to detail made a difference. It means a lot to us that you took the time to share your experience — we really appreciate your support!
Best wishes,
Perfect Cleaning Team
I have been very impressed with Perfect…
I have been very impressed with Perfect Clean London and have had an amazing cleaner who has always been prompt, friendly, efficient and a great cleaner who always goes above and beyond to help. I have appreciated the proactiveness of the staff and their prompt follow up if ever my cleaner has been unwell or is on holiday and have organised replacements for me at short notice. I have also used the company for additional weekend cleaning whilst renovating and they have sent cleaners who have been consistently good, open to a variety of tasks such as wardrobe sorting and room clearing and worked alongside me when I needed help. I would highly recommend the company and am very grateful to both my own cleaner and the Perfect Clean team.
October 9, 2025
Unprompted review
Reply from PerfectCleanLondon
Dear Fran,
Thank you so much for your wonderful and detailed review! We’re truly delighted to hear that you’ve been happy with both your regular cleaner and the wider Perfect Cleaning team.
It’s great to know that our staff’s reliability, proactiveness, and flexibility have made a positive difference — whether for your regular cleans or during your renovation. Your kind words mean a lot to us, and we’ll be sure to share your feedback with the team.
Thank you again for your continued trust and recommendation!
Kind regards,
Perfect Cleaning Team
Great Cleaner
Hello!
Just to say a big thank you for sending Sylvia. She’s nice, experienced and cleans well. We really didn’t have to tell her much. She knew exactly what to do. And her communication is good. Thank you for getting it right for us! 👍🙏
October 8, 2025
Unprompted review
Reply from PerfectCleanLondon
Dear Anita,
Thank you so much for your lovely feedback! We’re delighted to hear that Sylvia made a great impression — she’s experienced, reliable, and will be so happy to know you appreciated her work and communication.
Thank you again for your kind words and support!
Kind regards,
Perfect Cleaning Team
Good clean, but check everything
End of tenancy cleaning. Cleaners were very nice, the man explained the process. They did a very fast clean of a studio flat (41m2) in under 2hrs. Kitchen, bathroom, floors were cleaned perfectly. Internal windows either weren't cleaned or weren't cleaned properly, so i asked to clean them. Same with the toilet - it wasnt cleaned at all, but they cleaned it after i pointed it out. The surface of the tv commode wasnt cleaned at all, but i noticed that only after theyd left, so i had to clean it myself. Overall good cleaning, but needed to be checked because things were missed.
October 7, 2025
Unprompted review
Reply from PerfectCleanLondon
Dear Senka,
Thank you very much for your detailed feedback and for choosing Perfect Cleaning for your end of tenancy clean. We’re really pleased to hear that you found our team polite and that most areas, including the kitchen, bathroom, and floors, were cleaned to your satisfaction.
We’re sorry that a few details were missed initially — this isn’t the standard we aim for. We appreciate you pointing them out on the day so the team could address them straight away. Your comments help us continue to improve our training and quality checks to make sure every clean is thorough from start to finish.
Thank you again for your honest review and for helping us do better.
Kind regards,
Perfect Cleaning Team
Highly recommend
Valentin and Stanislava did an amazing job cleaning a very dirty carpet in our living room which had multiples stains, 2 big rugs and a love chair used mostly by our german shepherd dog and foot stool set. Everything looks like it’s in brand new condition now and we couldn’t be more pleased. They were both friendly, professional, efficient and took pride in their work. I would highly recommend their services. Thank you for doing such a great job.
April 15, 2025
Unprompted review
Reply from PerfectCleanLondon
Dear P Kaur,
Thank you so much for your wonderful feedback! We weren’t aware that we had been rated on Trustpilot, so it’s lovely to see your kind review. We’re delighted to hear that Valentin and Stanislava were able to bring your carpets, rugs, and furniture back to life. They’ll be so pleased to know their hard work and attention to detail made such a great impression.
We truly appreciate your recommendation and kind words — it means a lot to our whole team.
Kind regards,
Perfect Cleaning Team
Efficient and friendly
Efficient and friendly. Did an incredibly thorough job of the kitchen!
April 2, 2025
Unprompted review
Reply from PerfectCleanLondon
Dear James,
Thank you so much for your kind review! We weren’t aware that we had been rated on Trustpilot, so it’s great to see your feedback. We’re really glad you were happy with the service and the kitchen clean. Our team always aims to be both efficient and thorough — it’s wonderful to know that showed!
Kind regards,
Perfect Cleaning Team
Reply from PerfectCleanLondon
Dear Asen,
Thank you so much for your review! We weren’t aware that we had been rated on Trustpilot, so it’s wonderful to see your kind feedback. We’re really glad to hear that Vasko and Didi did a great job — we’ll be sure to pass your comments on to them!
Kind regards,
Perfect Cleaning Team
Great service
Great service! Did a very thorough clean! Would happily recommend.
March 26, 2025
Unprompted review
Reply from PerfectCleanLondon
Dear Chloe,
Thank you so much for your kind review! We weren’t aware that we had been rated on Trustpilot, so it’s wonderful to see your feedback. We’re delighted you were happy with our service and that the clean was thorough. Your recommendation means a lot to our team!
Kind regards,
Perfect Cleaning Team
One of the worst company’s I have dealt…
One of the worst company’s I have dealt with. Turned up 4hr 30 mins late. Lied repeatedly, refused to answer calls. Owner then started threatening me on the phone, shouting and demanding more money. Cleaners threatened an old lady too and refused to clean. AVOID AT ALL COSTS
August 15, 2024
Unprompted review
Very thorough and efficient
Very thorough and efficient! Highly reccomended
June 30, 2024
Unprompted review
Exceptional Cleaning Service That Exceeds Expectations
I recently used Perfect Cleaning for a deep cleaning service at my home and was thoroughly impressed with the results.
The team was professional, punctual, and exceptionally detail-oriented, ensuring every corner of my home was spotless.
The booking process was straightforward, and the customer service was outstanding, providing clear communication throughout. The value for the service provided is excellent.
I highly recommend Perfect Cleaning to anyone looking for reliable and high-quality cleaning services. They truly go above and beyond to meet their clients’ needs!
June 4, 2024
Unprompted review
Excellent clean and service
Vania did an excellent job cleaning our flat when we moved, they were on time and super professional - will definitely use the company again!
June 9, 2024
Unprompted review
Would give zero stars if that was an…
Would give zero stars if that was an option. Stay away from this company. End of tenancy cleaning booked with 3 days guarantee. Team shows up more than an hour late and within two hours they’re done. House left in a mess and kitchen cabinet damaged. Stay away!
June 29, 2023
Unprompted review
Possible scam
Possible scam.
Registered with this company and the minute I have provided my email I was bombarded with random sales/marketing emails from random companies. The emails haven't stopped coming... I received a questionnaire about the house and a fake missed call( one ring). After I called back their response was 'oh,we don't cover your area' after my postcode was within their catchment area. Very weird experience overall.
August 19, 2022
Unprompted review
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