Perfectcleaningcompany Reviews 

576
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

Absolutely horrendous company! AVOID! Do not use them. Cleaner showed up and the job he did was laughable for what was supposed to be a deep clean. Toilets left dirty, kitchen with stain all over t... See more

Rated 3 out of 5 stars

Good communication from the office and regular updates. Technicians arrived on time, did an excellent job with the house clean and carpet clean. However, although the oven was cleaned they used the wr... See more

Rated 1 out of 5 stars

Minus stars- cancelled a clean. Wouldn’t pay back on original card. Requested account details to do quick transfer. Not received refund and excuses about no one being available in accounts. Accounts d... See more

Rated 3 out of 5 stars

Had the oven and extractor hood cleaned yesterday and that went well. Unfortunately didn't notice at the time that something was put on the kitchen's new wooden door threshold which has damaged the fi... See more

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2.2

Poor

TrustScore 2 out of 5

576 reviews

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2.2

All reviews

(576)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

highly recommended

excellent customer service and the technician was brilliant - including asking me to check everything before I left to be sure I was happy

December 13, 2021
Unprompted review
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Reply from Perfectcleaningcompany

Thank you for the good review I'm glad you were satisfied.

Rated 5 out of 5 stars

Exceeded expectations

Very nice operative arrived after a surprisingly long journey. Friendly, kind and courteous. Pleased with whole process. Would highly recommend.

December 2, 2021
Unprompted review
Rated 5 out of 5 stars

Great job, good price.

James turned up on time, very friendly and professional. Cleaned up after the job was finished. The oven, hob and extractor look brand new, Defiantly would recommend and use again.

December 1, 2021
Unprompted review
Rated 1 out of 5 stars

This is a company that you should…AVOID AT ALL COST

This is a company that you should steer clear of. They don't clean properly, they don't check the cleaning has been done, they don't ask for feedback from the customer and they don't refund your money when they say they will. Over three weeks now and we still haven't got our refund. DO NOT USE THEM

November 28, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent experience

I had a wonderful experience from booking the appointment which was easy and straight forward with a very helpful lady, I was kept updated on my booking, time of arrival etc and on the day, they arrived promptly were extremely friendly and did a fabulous job. I will certainly use them again.

November 20, 2021
Unprompted review
Rated 1 out of 5 stars

Please avoid…

I would give perfect cleaning no stars if that was an option. Most of the house not cleaned at all and so many surfaces left worse than before - sticky and very difficult to clean. You can’t walk on the floor because it’s coated in something strange. Other floors they didn’t clean at all. I was told they couldn’t guarantee what would be cleaned in 4 hours after I asked why even the toilets hadn’t been cleaned. They haven’t cleaned whole rooms. Please avoid this company. The stress it has caused us on top of having to get it re cleaned has been awful. Staff on the phone defensive and rude. So far we have given nothing back after paying so much money.

November 18, 2021
Unprompted review
Rated 5 out of 5 stars

We had had tape on the carpet re

We had had tape on the carpet re; social distancing which had left glue behind. Not a mark was left after the clean. Lovely young man came, very quick, very polite and did the job really well.

November 17, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service and price

Excellent service on both carpet cleaning and geuttering. Operatives were very friendly, showed work completed and explained what they had done. Reliable and very good price. Booking was easy and the telephone customer services staff were really lovely, you could tell they liked their jobs, loved talking to customers.

November 17, 2021
Unprompted review
Rated 1 out of 5 stars

Dreadful service, avoid at all costs

Pre paying for a service you may not receive I feel is very odd. It appears I was right to be concerned. I didn't belive he had cleared the rear gutters, I have cctv at the front and rear of my property and can state that at no time were the rear gutters cleared.

When calling they simply stated that the contractor told them they had been done and that was that!

November 17, 2021
Unprompted review
Rated 5 out of 5 stars

The PerfectCleaning Team

The perfect cleaning team that came to clean our furniture today were fantastic. Prompt, good comms about arrival time and incredibly helpful and thoughtful of our home too. James who cleaned was fantastic and the furniture has come up brilliantly. So friendly too. Would highly recommend them.

November 15, 2021
Unprompted review
Rated 1 out of 5 stars

Absolutely appalling service

Absolutely appalling service. Booked for 4-5pm then a day later got a message to say arriving at 12:30. Phoned to say couldn’t do this time so rearranged again for 4-5pm. Phoned 30 mins before arranged time to say can’t be there. Rearranged next day for 3:30 got a call from them an hour later to cancel again. Due to staff shortage. This is just not acceptable from a company!!

November 12, 2021
Unprompted review
Rated 1 out of 5 stars

The worst clean ever

The worst clean ever. He told me he wasn’t allowed to move anything to clean!!! Dog hairs still over carpets and settee. Dirt in every corner. Dust everywhere even after “7” hours of so called work. I told him to leave eventually and will refuse to pay the balance. Do not use this company!

November 11, 2021
Unprompted review
Rated 1 out of 5 stars

AVOID

AVOID
Very disappointed by this company. Gave instructions to clean 2 cubicles and cleaned 1 large room. Then refused to go back and clean the rooms we instructed them to clean. 'Perfect' cleaning company...ironic!

November 11, 2021
Unprompted review
Rated 1 out of 5 stars

Cold calling nightmare…

Thankfully I saw the reviews on here and didn’t book them, but having already submitted an online enquiry form, I’m now being hounded by them on a daily basis.

Have repeatedly told them that I used another company and no longer want to hear from them, but they keep calling!

They call from a variety of landline and mobile numbers, which I keep blocking.

November 11, 2021
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

Do Not Use this Company
Did a terrible job wanted end of tenancy clean did less than half a day, no carpets cleaned, cooker not cleaned etc etc. Very quick to call for payment. A very unsatisfied customer. Complaints Manager never calls back. Avoid this company.

November 9, 2021
Unprompted review

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