Shocking lack of communication!!! Not reachable by phone. Seldom reply to e-mails/ Messenger. Informed me on 31 March 2026 that my parcel was on its way. Today is 22 May. STILL NOTHING!!! Seems like... See more
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Review summary
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Reviews shaping this summary
I order a professional hair dryer and they delivery a wrong hair dryer. I reported it for exchange or refund they said they will check their product. it is 2 weeks now nothing has been done and my ema... See more
The worst service I’ve ever experienced. It’s been over 2 months since I placed this order. I canceled the order over 20 days ago and was promised a 14 day refund. It’s the 15th day - no refund -... See more
placed an order on the 25th September, the products showed, delivery would be the following day. 26th September. today it is the 06th October 2025. I did not receive the order, I had to call and can... See more
Company details
- Online Marketplace
- Beauty Products Wholesaler
- Beauty Supply Store
- Children's Toys Store
- Do-it-Yourself Shop
- Warehouse store
Written by the company
Best online store with convenient products, quick delivery and reasonable prices. In-store shopping, In-store pick-up, Door to door delivery. We offer amazing deals, with a wide variety of products. We are also a Wholesaler to the public. Earn extra income by Dropshipping with perfectdealz.co.za. Delivery turnaround time: Gauteng-1 to 3 working days at R65.00 National- 3 to 5 working days at R99.00 Free shipping for orders over R750.00
Contact info
Delpark House. 2nd Floor, 77, 5th Street, Wynberg, Sandton, 2090, Johannesburg, South Africa
- 011 048 2402
- info@perfectdealz.co.za
- perfectdealz.co.za
2.6
Poor
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 7% of negative reviews
Typically replies within 1 week
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I have never experienced such a…
I have never experienced such a despicable and vague website in my entire life.Before you buy anything on this website think twice because I have never experienced such a level of unprofessionalism like this with this online store.I ordered for stuff on their website and the order took almost close to a month to be delivered. No customer care service basically I regret a million times buying from them.
Out of 7 items I received 5 items and of these one was missing parts. Another item faulty /not working and another was a wrong item and when I called to forward my complaint up to now nothing has been done I feel this was really a scam.No wonder their prices are too good to be true so be careful when you are ordering from them online.
Am very disappointed honestly but we learn from such mistakes. Am not going to bother calling them again it's a waste of time.
January 5, 2026
Unprompted review
Wrong items received and no response when I advised them
Good day,
I would like to return two of the item I received incorrectly.
Lunch bag I received was green and I requested black.
I orders a 20w flood light and received a solar alarm light.
Both of these items are useless to me.
Please advise steps further.
I have whatsapped but I still do not have answers.
December 11, 2025
Unprompted review
Horrible company
Horrible company, struggling to get a refund for a product that was ordered only to be told there is no stock although website always shows stock available, does not answer email or WhatsApp about a faulty product even when pictures are included.
December 11, 2025
Unprompted review
“Unacceptable Experience: Damaged Product and Disgraceful Customer Service”
I rarely write reviews, but this experience demands attention. I ordered from Perfectdealz, expecting quality and professionalism. What I received was a severely damaged item.
The real insult came after the delivery. I contacted customer service immediately, hoping for a swift resolution. Instead, I was met with indifference, delay and no responses. No offer of a refund or replacement, but they also made me feel like the inconvenience was my fault.
This isn’t just about one bad product—it’s about a company that clearly doesn’t value its customers. Their lack of accountability and empathy is staggering. I’ve lost time, money, and trust.
I will never purchase from Perfectdealz again, and I strongly urge others to reconsider before supporting a brand that treats its customers with such disregard.
If this is how they handle issues, I fear for anyone needing support post-purchase. Buyer beware.
A brand that ignores its customers is a brand that deserves to lose them.
November 11, 2025
Unprompted review
Very helpfull on whatsapp for any queries and replies quickly
Had a problem with late delivery, but was helped on whatsapp and in no time I received my parcel
September 29, 2025
Delibaratly deliverd a wrong item and no where to be found
I order a professional hair dryer and they delivery a wrong hair dryer. I reported it for exchange or refund they said they will check their product. it is 2 weeks now nothing has been done and my email are ignored. They even ask me if i did not like what they deliver. which means they deliver it to me knowingly. I will wait for them but their dryer they will definetely get it back. even if it means i have to drive it and return it myself.
September 30, 2025
placed an order on the 25th September
placed an order on the 25th September, the products showed, delivery would be the following day. 26th September. today it is the 06th October 2025. I did not receive the order, I had to call and cancel as it keeps saying out for delivery. - also I have no use of the products as i needed to use them over the past weekend.
I received an email saying delivery will be done on the 1st October . I am the only one who has called to check on the delivery.
September 29, 2025
Terrible experience
Terrible experience. They took two weeks to tell me that they don't have the product that I paid for. I then asked for a refund and sent my banking details and received no correspondence the items then got delivered two weeks after by surprise when I wanted my money back. Very unprofessional.
September 26, 2025
I ordered a number of products and the…
I ordered a number of products and the delivery service was amazing. All the products were there and they were delivered before the expected date, I was thrilled. All the products work very well, well packaged, good quality, I am very happy!!! Thank you
September 26, 2025
Friendly and very helpful
Jodi was friendly and very helpful. Happy with the product. Good service
September 25, 2025
Reply from Perfectdealz
Dear Simbonge,
Thank you so much for your kind words — we're delighted to hear that you’re happy with our service!
Providing excellent customer care is very important to us, and it truly means a lot to know we’ve met your expectations. If there’s anything else we can assist you with, now or in the future, please don’t hesitate to reach out.
We appreciate your support and look forward to serving you again.
Kind regards
Perfect Dealz
Reply from Perfectdealz
Dear Mpho,
Thank you for your feedback, and I’m glad to hear the delivery was fast.
However, I’m very sorry to learn that the wrong product was sent, even if it serves a similar purpose. We understand how frustrating this must be, and it’s certainly not the experience we aim to provide.
Please accept our apologies for the mix-up. We’d like to make this right for you — whether that means sending the correct item (subject to availability),
Kindly let us know how you’d prefer to proceed, and we’ll handle it promptly.
Thank you again for bringing this to our attention.
Kind regards,
Perfect Dealz
Reply from Perfectdealz
Dear Ryan,
Thank you very much for your kind feedback!
We’re glad to hear that you found our service consistent, simple, and efficient — and that your order was processed and delivered in a timely manner. That’s exactly the experience we aim to provide every time.
We truly appreciate your support and look forward to serving you again in the future.
Kind regards
Perfect Dealz
Received my goods very fast and nicely…
Received my goods very fast and nicely packaged
September 1, 2025
Reply from Perfectdealz
Dear Dianne,
Thank you so much for your kind feedback! We're thrilled to hear that your order arrived quickly and in great condition.
We always strive to provide efficient service and careful packaging, so it's wonderful to know we met your expectations. We truly appreciate your support and look forward to serving you again in the future!
Warm regards,
Perfect Dealz
It took long to just get the order then…
It took long to just get the order then even longer to process it. Once it was out for delivery it took another 2 week to get delivered. Then it wasn't the color that I ordered which the sales person could have just told me that before sending them. And now I'm waiting for my refund.
August 28, 2025
Reply from Perfectdealz
Dear Chris,
Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience you've experienced.
It's disappointing to hear that your order was delayed at multiple stages and that the item you received was not the correct color. We understand how frustrating this must have been, especially after waiting so long for delivery. You're absolutely right — clear communication from our end could have prevented this issue, and we take full responsibility for that oversight.
Regarding your refund, please rest assured that we are actively processing it and will ensure it's completed as soon as possible. If you haven't already received a confirmation, you should be hearing from us shortly.
We truly value your patience and understanding, and we're committed to making this right. If there's anything else we can do to assist you further, please don’t hesitate to reach out.
Kind regards,
Perfect Dealz
Service levels is a negative
Service levels is a negative. Lack of communication. Not willing to compromise on timelines and reservations. Salesperson Jordache was a nightmare to deal with. Never returned emails or phone calls timeously.
Will never deal with this Company again.
August 29, 2025
Reply from Perfectdealz
Dear Roshan
Thank you for your honest feedback. We're truly sorry to hear about your negative experience and the frustration it caused.
We understand how important communication, reliability, and professionalism are — especially when it comes to meeting timelines and responding to customer needs. It’s clear that we fell short in several areas, particularly in your interactions with our team, and for that, we sincerely apologize.
Your experience with Jordache and the lack of timely responses is not reflective of the service we aim to provide. We take your comments seriously and will be addressing this internally to ensure it doesn't happen again.
While we regret that we've lost your trust, we do appreciate you taking the time to share your concerns. If there's any way we can follow up or make amends, please don’t hesitate to let us know.
Wishing you all the best,
Perfect Dealz
No delivery updates were provided.
August 28, 2025
Reply from Perfectdealz
Dear Tshepang ,
Thank you for your feedback, and I sincerely apologise for the lack of delivery updates on your order.
We understand how important timely communication is, especially when it comes to tracking your delivery. We're currently reviewing what went wrong in this instance to ensure it doesn’t happen again.
Your experience matters to us, and we’re committed to improving our service. If you still require any information regarding your order, please don’t hesitate to reach out — we’re here to help.
Kind regards,
Perfect Dealz
False advertising
False advertising, the product advertised (stun gun) said it was 10000 watts, and received one that has 5000 watts. Wouldn't have bought if I knew that was the case. Highly unhappy with my purchase and would like to return the item for refund
August 28, 2025
Reply from Perfectdealz
Dear Pieter,
Thank you for reaching out, and I sincerely apologize for the discrepancy between the product you received and what was advertised.
We understand how frustrating it is to receive an item that doesn’t match the specifications listed, and we take claims of false advertising very seriously. If the stun gun you received is rated at 5000 watts instead of the advertised 10000 watts, that’s absolutely not acceptable.
We’d be happy to assist you with a return and refund. Please provide your order number and any additional details or images of the product packaging, if available, so we can escalate this to our team and also correct any misinformation on our listing.
We appreciate your feedback and are committed to making this right.
Kind regards,
Perfect Dealz
The service was good and professionally…
The service was good and professionally when i returned my scale to fix a sensor and i also got a discount.
August 26, 2025
Reply from Perfectdealz
Thank you so much for this wonderful feedback! We're thrilled to know our team was able to professionally handle the repair of your scale's sensor. We're happy we could provide a discount as well and appreciate you taking the time to share your positive experience.
Excellent fast ND friendly service
Very good service ND fast ND the staff is patient to help
August 25, 2025
Reply from Perfectdealz
Thank you so much for this wonderful feedback! We're thrilled to know that our fast, friendly service and patient staff made a positive impression. We really appreciate you taking the time to share your experience!
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