Shocking lack of communication!!! Not reachable by phone. Seldom reply to e-mails/ Messenger. Informed me on 31 March 2026 that my parcel was on its way. Today is 22 May. STILL NOTHING!!! Seems like... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I order a professional hair dryer and they delivery a wrong hair dryer. I reported it for exchange or refund they said they will check their product. it is 2 weeks now nothing has been done and my ema... See more
The worst service I’ve ever experienced. It’s been over 2 months since I placed this order. I canceled the order over 20 days ago and was promised a 14 day refund. It’s the 15th day - no refund -... See more
placed an order on the 25th September, the products showed, delivery would be the following day. 26th September. today it is the 06th October 2025. I did not receive the order, I had to call and can... See more
Company details
- Online Marketplace
- Beauty Products Wholesaler
- Beauty Supply Store
- Children's Toys Store
- Do-it-Yourself Shop
- Warehouse store
Written by the company
Best online store with convenient products, quick delivery and reasonable prices. In-store shopping, In-store pick-up, Door to door delivery. We offer amazing deals, with a wide variety of products. We are also a Wholesaler to the public. Earn extra income by Dropshipping with perfectdealz.co.za. Delivery turnaround time: Gauteng-1 to 3 working days at R65.00 National- 3 to 5 working days at R99.00 Free shipping for orders over R750.00
Contact info
Delpark House. 2nd Floor, 77, 5th Street, Wynberg, Sandton, 2090, Johannesburg, South Africa
- 011 048 2402
- info@perfectdealz.co.za
- perfectdealz.co.za
2.6
Poor
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 7% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
There are a couple of items that I…
There are a couple of items that I received that are do not match what I ordered. Very unhelpful assistance received from customer service when I inquired about a refund for the items on opening of my parcel.Will not purchase from you in future
December 17, 2024
Reply from Perfectdealz
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused by receiving items that did not match your order. We understand how frustrating this must be, and we regret that our previous customer service interaction did not meet your expectations.
Please rest assured, we are committed to resolving this issue for you. We would be happy to assist you with a refund or exchange for the incorrect items. Could you kindly provide us with your order number and the details of the items that were incorrect? This will help us look into the matter more thoroughly and expedite the process.
Your satisfaction is important to us, and we want to ensure that we make this right. We hope to have the opportunity to regain your trust and provide a better experience moving forward.
Thank you for your patience and understanding.
Absolutely bad service
Absolutely bad service, no communication and still waiting on my refund.
December 12, 2024
Reply from Perfectdealz
We sincerely apologize for the frustration and inconvenience you've experienced. We understand how disappointing it can be when communication falls short and issues like a refund are not resolved promptly.
Please know that we are taking this matter seriously and would like to make it right as quickly as possible. Could you please provide us with your order number so we can immediately look into the status of your refund and ensure it is processed without any further delay?
We appreciate your patience and will work to improve our service moving forward. Your satisfaction is very important to us, and we hope to resolve this to your full satisfaction.
Thank you for bringing this to our attention.
Product not the same as product image on site
Colour of the tricycle was not specified so presumed we were getting the colour of the images. Ensure accurate description
December 5, 2024
Reply from Perfectdealz
Thank you for your feedback, and we apologize for the confusion regarding the product you received. We understand how important it is for the product to match the images and description on our site, and we regret that there was a discrepancy with the color of the tricycle.
We truly appreciate you bringing this to our attention. We will review the product listing to ensure that the description is more accurate and clear, particularly regarding color specifications, to avoid any further misunderstandings.
In the meantime, if you would like to return or exchange the product, please let us know, and we will be happy to assist you in resolving the matter.
We value your input and are committed to providing a better shopping experience moving forward.
Not delivered in 1 to 3 working days
On the website the delivery date is 1 to 3 working days. I bought Secret Santa gifts for 11 children, because according to the delivery date it would've been delivered on time. I had to buy new gifts. Very disappointing.
December 4, 2024
Reply from Perfectdealz
We sincerely apologize for the inconvenience you've experienced regarding the delivery of your order. We understand how important it was for you to receive your Secret Santa gifts on time, especially with the delivery date clearly indicated on our website.
We deeply regret that we did not meet the expected delivery timeframe, and we understand how disappointing this must have been, especially after you made the purchase with the belief that the gifts would arrive in time.
We take full responsibility for the delay and will investigate what caused this issue. In the meantime, if you would like to discuss options for a refund or any further assistance, please do not hesitate to reach out.
Your satisfaction is very important to us, and we are committed to ensuring this doesn't happen again in the future. Thank you for your understanding
Wrong power banks AGAIN,an item is…
Wrong power banks AGAIN,an item is missing and i was not even informed. I called and was told that they will be collected on Monday,its Wednesday today no updates.
December 4, 2024
Reply from Perfectdealz
We sincerely apologize for the ongoing issues with your order and the inconvenience this has caused. We completely understand your frustration, especially with receiving the wrong power banks, an item missing, and the lack of communication regarding the collection.
We are looking into this matter immediately to ensure that the correct items are sent to you and the missing item is delivered. We will also follow up with our team to ensure that the collection is arranged as promised, and provide you with an update on the status of your order.
We understand that this situation has not been handled as smoothly as it should have been, and we truly appreciate your patience as we work to resolve this for you. Please feel free to reach out if you need further assistance or updates in the meantime.
Thank you for bringing this to our attention, and we’ll do everything we can to make it right.
This is not a legit company - they have not delivered any product and have not refunded me
Do not use this company- it’s a scam
They have not delivered my product and have not refunded my money
I have been trying to get my money back for 3 weeks!
November 20, 2024
Reply from Perfectdealz
We are truly sorry to hear about the experience you’ve had with your order, and we fully understand your frustration. Please know that we take matters like this very seriously, and we are committed to resolving your issue as quickly as possible.
We apologize for the delay in both the delivery of your product and the refund process. We will look into your order immediately to understand what went wrong and ensure that you receive either the product or a refund as soon as possible.
To expedite this, could you please provide your order number so we can look into it directly? We will prioritize this matter and keep you updated every step of the way.
We value your business, and we are committed to making this right for you.
Thank you for your patience.
Wrong product
The Rotatable Adjustable cleaning mop that I have ordered, is NOT the same one I received! I received a cheap Triangular dust mop. Misleading! And as a reseller I was suppose to receive a coupon code for a further 15% discount, which I NEVER received. I'm so glad that I'm testing out your products, before ordering for a client!
December 2, 2024
Reply from Perfectdealz
We sincerely apologize for the mix-up with your order and the frustration it has caused. It’s clear that the product you received does not match your expectations or the description, and we deeply regret the inconvenience this has caused. We also apologize for the missing coupon code for your reseller discount.
We take full responsibility for this error, and we would like to resolve this as quickly as possible. Could you please provide your order number so we can look into sending you the correct Rotatable Adjustable Cleaning Mop and ensure you receive the 15% discount coupon? Additionally, we’ll make sure to double-check the product listings to prevent further misunderstandings.
We truly appreciate you testing out our products and hope this experience doesn’t affect your decision to work with us moving forward. Your satisfaction is very important, and we’re committed to making things right.
You said tent got defects and didn't…
You said tent got defects and didn't refund me until I had to go to your shop a month later
November 27, 2024
Reply from Perfectdealz
We sincerely apologize for the inconvenience and frustration you've experienced with the tent, and we understand how upsetting it must have been to wait so long for your refund. We are truly sorry for any delays in processing your refund, and we regret that the issue wasn’t resolved sooner.
Your feedback is extremely important, and we are taking steps to ensure that such delays do not happen in the future. Please know that we are reviewing our processes to improve our customer service and ensure quicker resolutions for issues like yours.
We genuinely appreciate your patience, and if there is anything further we can do to assist or resolve any remaining concerns, please don’t hesitate to reach out.
Thank you for bringing this matter to our attention
Still have not received my order
Still have not received my order, over a week, no follow up from the supplier
November 26, 2024
Products arrived quick
November 20, 2024
Great little drone for the right reasons
The product was delivered timeously and it is a great little drone. It's probably all we need for now so we are very happy with it.
November 14, 2024
Reply from Perfectdealz
Thank you so much, Claire! We're thrilled to hear that you're happy with your drone and the timely delivery. 😊 If you need any assistance or have any questions, feel free to reach out. Enjoy your new drone adventures!
Pathetic service
Pathetic service!
After more than 2 week our parcel is still not delivered
Nothing done pro-actively from company's side. We are trying to sort out the horrible service with the couriers ourselves.
Update: And the incorrect item just delivered. Red instead of Blue.
I am forced to give you 1 star as I have nothing less to choose.
November 13, 2024
Reply from Perfectdealz
We are truly sorry to hear about your negative experience, and we fully understand your frustration with both the delayed delivery and the incorrect item being delivered. This is certainly not the level of service we aim to provide, and we deeply regret the inconvenience it has caused you.
We sincerely apologize for not being more proactive in handling the situation, and we understand how frustrating it must be to have to resolve these issues yourself. We are currently reviewing the matter with our courier partners to understand why the delivery was delayed and how we can prevent this in the future.
As for the incorrect item, we are committed to resolving this right away. Could you please provide your order number so we can arrange for the correct item to be sent to you immediately and assist with a return of the wrong one?
We value your feedback, and we’ll do everything we can to resolve this as quickly as possible. Your satisfaction is very important to us, and we hope to regain your trust.
Lack of communication
Lack of communication. Please note that I still have not received the parcel or the tracking number as we discussed over the phone.
November 5, 2024
Reply from Perfectdealz
I sincerely apologize for the inconvenience you've experienced. I understand how frustrating it must be to feel left in the dark regarding your parcel.
We truly value your patience, and I want to ensure that this matter is resolved. I'll personally look into this please send your order number to sales@perfectdealz.co.za.
If you have any other questions or concerns, please don't hesitate to reach out. We're here to assist you and make things right.
Reply from Perfectdealz
Thank you so much for your 5-star rating, Nonjabulo! 🌟 We're thrilled to hear that you appreciated our comprehensive communication. It’s feedback like yours that motivates us to keep delivering the best service possible. If you ever need anything else, we're just a message away! 😊
Multifunctional storage drain rack
I recently purchased the multifunctional storage drain rack. Was easy to assemble and place onto the area I wanted to use it in my kitchen. Wasn't the colour I wanted but still works perfectly anyway. Is very useful and functional for what I wanted to use it for.
November 6, 2024
Reply from Perfectdealz
Thank you so much for your 5-star review! 🌟 We're thrilled to hear that you found the multifunctional storage drain rack easy to assemble and useful in your kitchen. We’re sorry it wasn’t the exact color you wanted, but we're glad it still met your needs.
As a token of our appreciation for your understanding, we’d like to offer you a 10% discount on your next order. 🎉 Please send me your order number on sales@perfectdealz.co.za where I can send your coupon code to use at checkout.
Thanks again for your support, and we look forward to serving you again soon!
Wrong product was sent
Wrong product was sent. What I ordered and what I received were 2 different items. Very disappointed with your level of service. Michelle refused to rectify the problem.
October 16, 2024
Reply from Perfectdealz
Thank you for your feedback, and we're sorry to hear that you’re disappointed with your recent purchase. Upon reviewing your order, it appears that the product received matches the item selected at checkout. However, we understand that it may not have been exactly what you intended to purchase.
When you reached out to us, we offered an upgrade to the larger product you were looking for, which is a bit more expensive. We’re always happy to assist with exchanges or upgrades, and our team is here to make that process as smooth as possible.
Please let us know if you’d like to proceed with the upgrade or if there's any other way we can assist you. We truly appreciate your understanding and your continued support.
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