Pergolux Norge Reviews 234

TrustScore 4.5 out of 5

4.3

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Company details

  1. Carport and Pergola Builder
  2. Garden Building Supplier
  3. Garden Furniture Shop
  4. Gazebo Builder
  5. Outdoor Furniture Store

About Pergolux Norge

Written by the company

Velkommen til PERGOLUX!

PERGOLUX er et kvalitetsmerke fra Norge. Et stilig design, utmerket kvalitet og en overkommelig pris gjør vår pergola med lamelltak til et unikt produkt.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

234 reviews

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Rated 5 out of 5 stars

Pergolux - a positiv experience


An informative net page, easy to select and order. Good service and commutation with support desk. Easy to assembly by instructive videos and PDF documentation. Totally a very positive experience and it seem to be a quality product.

January 5, 2025
Unprompted review
Pergolux Norge logo

Reply from Pergolux Norge


Thank you for your kind words! 😊 We're delighted to hear that you found the ordering process smooth and the assembly instructions helpful. It's great to know that our support team could assist you along the way.

We appreciate your feedback and hope you enjoy your Pergolux setup for years to come! 🌿☀️

Best regards,
Pergolux

Rated 5 out of 5 stars

Pergoluxury

We are very happy about the product we purchased.

June 30, 2024
Pergolux Norge logo

Reply from Pergolux Norge

Thanks a lot for your review of PERGOLUX, we are thrilled to hear that you are very happy with your Pergoluxury product.😎

Rated 5 out of 5 stars

Great and solid product

Great and solid product . Very impressive customer service .
Screen quality can be better , other than that everything is on point

May 6, 2024
Unprompted review
Pergolux Norge logo

Reply from Pergolux Norge

Thank you for your feedback, we really appreciate that! We are happy to hear about your satisfaction with the customer service and the quality of the pergola from PERGOLUX.😀 These are some of our specialties that we work hard for every day. Also we will contact you PM what you think can be improved even more on the screen. Wish you great days to come with your beautiful pergola!☀️

Rated 5 out of 5 stars

Fantastic Produkct!

April 23, 2024
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Reply from Pergolux Norge

Thank you very much for sharing your experience and satisfaction!☀️🌸 We love to hear from our customers! Wish you continued great days with your pergola from PERGOLUX, enjoying your place regardless of the weather conditions.

Rated 5 out of 5 stars

Professional in all aspects

Professional in all aspects

February 17, 2024
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Reply from Pergolux Norge

Thank you so much for your nice feedback, we really appreciate to hear from our customers and strive to be best-in-class in especially these areas:
1. Value for money
2. Customer service
3. High quality for harsh weather conditions

Enjoy your outdoor space!💫

Rated 5 out of 5 stars

Very happy with the pergola

Very happy with the pergola, love the color white, and it seems strong and waterproof. 3x3 m is enough for me. More space than I thought. Can’t wait to buy furniture and ask family members and friends to join me in my beautiful pergola. Yeah!

August 4, 2023
Rated 4 out of 5 stars

A great product with room for improvement

The Pergolux is a great product.

Some improvements would make it even better. Hence my 4/5 rating. Having recently set up a Sundream 3x4 I decided to share my experience.

Order: OK web shop. Took me some time to figure out that selecting Klarna as pay option was the only way to actually bypass Klarna (!) and pay directly with my credit card.

Delivery: The delivery to my house in Sweden was fast (8 days), but web tracking service of delivery is highly wanted and needed. The truck driver suddenly called from an unknown East European number late at night. I do not normally respond to such calls.

Unpacking: The Pergolux was very well packaged. Suggestion: indicate where the box of nuts an bolts (needed to get started) is placed. It ended up at the bottom of 180 kg other stuff.

Manual & instructions: The manual is obviously written and drawn by a person having mounted several pergolas. A newbie like me had a hard time figuring out the details and orientation of parts.

Proposal: Ditch the mediocre paper manual and make better web instructions.

Video is helpful, but: (1) Stop the annoying and useless music and highlight critical steps with spoken or (better) written instructions. (2) Slow down critical video steps. Fast video does not mount the pergola faster.

Mounting: Firstly, your suggested mounting time is highly unrealistic unless you are a professional having mounted 20 pergolas. Give people a realistic estimate.

Otherwise the mounting process was well structured.

The gutter mounting was however a real pain. The 45 degree corners with razor sharp edges had to be perfectly aligned before it was possible to gently force/tap the last corner in place. Very difficult, took me an hour.

The use of a power drill speeds things up, but you should warn against excessive force. One of my bolts when straight through the pillar aluminum surface.

Practical advice: When mounting the steering rails, I pre-fitted the nuts and bolts on to the rails before lifting them onto the roof. Saved me from inevitably dropping small parts to the ground.

The off-center base plates is a super detail since it enables flexible fitting to existing structures.

A general comment: It is a good idea to explain to amateurs the purpose of critical parts and steps. Examples: (1) Tape in corners. Why? Where? A phone call to customer service clarified prevention of water leaks in the gutter corners, hence location inside the gutter corner. (2) Storm/wind protection plates. Took a while before it dawned upon me that the roof slats could in principle be ripped up from their plastic fittings in strong wind. Again, the manual drawing was useless.

And when on the subject of storm protection: Make sure to leave sufficient space for the slat screw heads when mounting the plates. I had to redo this step, drilling new holes and move the storm plate a few mm. Small, but important details!

A last word of praise: This is the first time I have encountered a customer chat service responding to my questions on a Sunday evening. Friendly, knowledgeable and accessible. Amazing!

The Pergolux has now been used for a week and keeps it promise. The occasional rain shower is drained off and keeping us dry and happy.

Best regards
Jo

July 29, 2023
Unprompted review
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