An informative net page, easy to select and order. Good service and commutation with support desk. Easy to assembly by instructive videos and PDF documentation. Totally a very positive experience and it seem to be a quality product.

We are very happy about the product we purchased.

Great and solid product . Very impressive customer service .
Screen quality can be better , other than that everything is on point

Professional in all aspects

I have not ordered anything. Just asked if it is possible to order glass oposite roof opener.

Good products. However it took some weeks to get the tiles.

Nice product, fast delivery.

A good overview of the Pergolux products at the website, reasonable price, good service and support.
Erecting the pergola was relative stright forward.
We are satisfied with the result.

Rask levering. Solid Pergola!

Very happy with the pergola, love the color white, and it seems strong and waterproof. 3x3 m is enough for me. More space than I thought. Can’t wait to buy furniture and ask family members and friends to join me in my beautiful pergola. Yeah!

We are very happy with our Sundream. It was easier to install than we expected. If there are two people, it is done in about 4 hours.

The Pergolux is a great product.

Some improvements would make it even better. Hence my 4/5 rating. Having recently set up a Sundream 3x4 I decided to share my experience.

Order: OK web shop. Took me some time to figure out that selecting Klarna as pay option was the only way to actually bypass Klarna (!) and pay directly with my credit card.

Delivery: The delivery to my house in Sweden was fast (8 days), but web tracking service of delivery is highly wanted and needed. The truck driver suddenly called from an unknown East European number late at night. I do not normally respond to such calls.

Unpacking: The Pergolux was very well packaged. Suggestion: indicate where the box of nuts an bolts (needed to get started) is placed. It ended up at the bottom of 180 kg other stuff.

Manual & instructions: The manual is obviously written and drawn by a person having mounted several pergolas. A newbie like me had a hard time figuring out the details and orientation of parts.

Proposal: Ditch the mediocre paper manual and make better web instructions.

Video is helpful, but: (1) Stop the annoying and useless music and highlight critical steps with spoken or (better) written instructions. (2) Slow down critical video steps. Fast video does not mount the pergola faster.

Mounting: Firstly, your suggested mounting time is highly unrealistic unless you are a professional having mounted 20 pergolas. Give people a realistic estimate.

Otherwise the mounting process was well structured.

The gutter mounting was however a real pain. The 45 degree corners with razor sharp edges had to be perfectly aligned before it was possible to gently force/tap the last corner in place. Very difficult, took me an hour.

The use of a power drill speeds things up, but you should warn against excessive force. One of my bolts when straight through the pillar aluminum surface.

Practical advice: When mounting the steering rails, I pre-fitted the nuts and bolts on to the rails before lifting them onto the roof. Saved me from inevitably dropping small parts to the ground.

The off-center base plates is a super detail since it enables flexible fitting to existing structures.

A general comment: It is a good idea to explain to amateurs the purpose of critical parts and steps. Examples: (1) Tape in corners. Why? Where? A phone call to customer service clarified prevention of water leaks in the gutter corners, hence location inside the gutter corner. (2) Storm/wind protection plates. Took a while before it dawned upon me that the roof slats could in principle be ripped up from their plastic fittings in strong wind. Again, the manual drawing was useless.

And when on the subject of storm protection: Make sure to leave sufficient space for the slat screw heads when mounting the plates. I had to redo this step, drilling new holes and move the storm plate a few mm. Small, but important details!

A last word of praise: This is the first time I have encountered a customer chat service responding to my questions on a Sunday evening. Friendly, knowledgeable and accessible. Amazing!

The Pergolux has now been used for a week and keeps it promise. The occasional rain shower is drained off and keeping us dry and happy.

Best regards
Jo