Perigold Reviews 1,927

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting that items often exceed expectations and are beautifully crafted. Many consumers highlight the efficient and reliable delivery service, with products arriving on time and well-packaged. The customer service is consistently described as outstanding, with representatives being helpful, understanding, and quick to resolve issues, making the overall purchasing experience very positive. However, some customers experienced issues with their orders, including receiving damaged items or products that did not match online descriptions. A few people also mentioned dissatisfaction with the delivery process, citing delays, rescheduled dates, or a lack of communication regarding their shipments.

What people talk about most

Product

People report positive experiences with product, often praising the high quality and beautiful design of... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting fast shipping, timely... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Order

Clients share ambiguous opinions on order. Many customers report positive experiences, highlighting easy... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the excellent and superb... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery was very fast. It arrived in good condition and was pretty easy to assemble ourselves. It is excellent quality and exactly what we were looking for. I think we were a little confused on t... See more

Company replied

Rated 4 out of 5 stars

I love my new rugs, however the color when I received was not what the color looked like online. This is the reason I gave a less than perfect score. Fortunately the rugs still work.

Company replied

Rated 4 out of 5 stars

As I stated before, I like your product line- and have been very satisfied with my purchases-however, to increase sales and to stimulate customers Perigold should encourage customers to purchase... See more

Company replied

Rated 5 out of 5 stars

PERIGOLD has beautiful furniture-and the furniture is from top furniture companies. They also stand behind their product line-white glove service is standard for PERIGOLD. Product line from... See more

Company replied


Company details

  1. Furniture Store
  2. Bathroom Supply Store
  3. Bedroom Furniture Store
  4. Kitchen Furniture Store
  5. Living Room Furniture Store
  6. Outdoor Furniture Store

Written by the company

The destination for luxury home. We’re the first to bring the world’s best design brands together in one place with the largest-ever selection of meticulously made designer home furnishings – in-store and online. Our curated selection spans every style and space – from traditional to modern, indoors and out – so you can create a look that’s uniquely yours. Above all else, we believe that beautiful designs made with uncompromising quality are worth the investment. Our growing house of brands grants you access to pieces that were once exclusive to showrooms and trade professionals. Not only are these brands on-site and in-store; we’ve partnered with the leading names in interiors to shop our site and share their styles. Our exclusive Designer Shops, where tastemakers we trust pick products they love, offer a unique shopping experience where you can explore and bring home the selections of over 40 top designers. Looking for more inspiration? Our ever-changing (and evergreen) style edits feature new looks, fresh ideas, and styling advice – from peeks into designer projects (and the products to match) to seasonal style features featuring the ultimate upgrades. For more hands-on advice, schedule a free session with our Design Services team. You’ll get one-on-one time with one of our in-house design experts to help realize your vision, from the first mood board to the final touches. At every step, we promise an extraordinary experience – with free, fast, full-service delivery* by Wayfair. And if you’re not satisfied, whether your order isn’t quite what you expected or you find a better price? Our Concierge team will make it right – guaranteed. Visit us today and discover something extraordinary. 
 *Free shipping applies to orders $35 and up. Full-service delivery options may incur additional fees. Exclusions apply; see our shipping and return policy for full details on perigold.com


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

No issues with ordering or shipping

No issues with ordering or shipping. I received my table at the expected time.
I was surprised at the gold edge of the table. I didn't notice it in the online picture. I would have preferred black as the edge color, matching the table legs.

March 4, 2026
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Reply from Perigold

Thank you for shopping with us, Beatrice. We appreciate your business and review!

Rated 1 out of 5 stars

item came marred

item came marred. not what the picture showed.

March 4, 2026
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Reply from Perigold

Hi Diane, we are sorry to hear of the issues you've had with the item. We show you've reached out to resolve this matter. We do appreciate the honest review and hope you will give us a chance in the future with another order.

Rated 1 out of 5 stars

Nice people but...Wayfair in expensive clothes

Nice people, terrible execution. Paid $600 for a lamp (full retail, right?) and on delivery of a (broken) item, was informed it will be over a month until they can send another one. So - full price, discount delivery. That is unacceptable. It is what one might expect from a inexpensive online retailer such as Wayfair. Oh wait...this is their brand. Just totally not on. So don't.

March 12, 2026
Unprompted review
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Reply from Perigold

Hi David, we are so sorry to hear that your lamp arrived broken and for the frustration caused with the replacement not being able to ship faster to you. We appreciate your feedback and we will pass it along.

Rated 1 out of 5 stars

I went to the Perigold shop in West…

I went to the Perigold shop in West Palm Beach. I wanted to buy two lamps. I selected the lamps and was told that they were not in the shop, but could be sent to me. NOT the point of taking the time to go to the shop!!! I could have done this myself. I received one of the lamps. The other lamp came and was broken. Now, I have to upload photos of the broken lamp, drive 30 minutes to a Fed Ex store to return it and wait 4 weeks to get a replacement. These lamps are $600 per lamp. Not acceptable. I will never go to this shop again. They don't stock anything. This is Wayfair service for a premium price. Crap!

March 7, 2026
Unprompted review
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Reply from Perigold

Hi Traci, we are sorry to hear of this experience with our store and with how the lamp arrived. We've requested more details so we can look into this matter and help get this resolved. We look forward to hearing back.

Rated 5 out of 5 stars

I love the serving bowls

I love the serving bowls! They’re beautiful and a very good price. Shipping was quick. They arrived safely and well packed. I couldn’t be happier.

March 4, 2026
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Reply from Perigold

Thrilled you love your new servicing bowls! Thank you for shopping with us and for the review, Susan!

Rated 1 out of 5 stars

Orde delivered but could bring into…

Orde delivered but could bring into house as they didn’t have enough people even though it was specified in order.

Rescheduled deliver for a week later, delivery never happened. No communication from Perigold. I had to call.

They promised delivery for Friday (tomorrow). Received confirmation email. An hour later got another email saying delivery scheduled for Sunday (two days later). No acknowledgment of Friday delivery or explanation as if that one was cancelled.

I’ve taken off work for two days now and no one seems to know what’s going on. If this is Wayfair’s premium brand they’ve got a lot of work to do.

March 1, 2026
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Reply from Perigold

Hi Mr. Jim, we are truly sorry to hear of the issues you've had with your delivery and the frustration that it has caused. This is not the experience that we strive for. We do appreciate your honest feedback. We're sorry that we were unable to reschedule your delivery to Friday as you had requested and if you'd like to discuss this further, please give us a call.

Rated 5 out of 5 stars

A Joy …

The piece was beautiful and delivery was seamless

March 4, 2026
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Reply from Perigold

Thrilled to hear this, thank you Debra!

Rated 5 out of 5 stars

Great customer service

I came upon a wonderful pleasant customer service rep who helped me get a replacement of my comforter set because my original order was missing 2 pillows
I was amazed how nice the representative who cares so much to satisfy a customer. Deserves a high 10

March 4, 2026
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Reply from Perigold

Glad we could help turn this situation around, Cheryl. We appreciate your business and your review!

Rated 4 out of 5 stars

accurate orders

I got the bambo plants but they was not the exact ones I ordered. I ordered the ones that was braided but these are ok too

March 4, 2026
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Reply from Perigold

Hi Janet, we are so sorry to hear that the plants you received were not as expected. We've sent you an email to look into this further and we look forward to assisting you further.

Rated 5 out of 5 stars

Great quality

Great quality, great price— exactly what I was looking for.

March 4, 2026
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Reply from Perigold

Wonderful! Thank you for the review, Tonya

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