Pernia's Pop-Up Shop Reviews 

Very fast and friendly customer service. I made a mistake with my order and the team, in particular Vishakha, have gone out of their way to resolve the issue for me very promptly. Great communication at all times and quick response times as well. Really appreciate it!

The customer service is incredible! For being in a different time zone and the other layers of complexity, I have had all the best experiences. Vijay is very prompt in his responses to my concerns and has accomplished all that I have needed! My last order needed to be expedited and he did it! Always a positive experience.

Great service from Vijay and team .
Thank you

Vijay was helpful and attentive! Provided assistance and recommendations on outfits! Highly recommend.

Vijay was very helpful. Overall great experience and I would definitely buy again.

I ordered 3 similar looking bags from the same brand and I got 1 piece of poor quality. Not only it was replaced by a fine product, it was done super fast as I had time constraint. I was assisted by Arif and he also went out of way to ensure I receive dust bags as well.👍

My client representative was patient. She helped me curate items that aligned with my taste and budget. She also coordinated with the designer to help me find alternatives that were more my aesthetic.

Friendly and fast, I got my answers immediately. No hassle. I was helped by Henry.

The outfits took a long time to arrive, heavy customs bill on top of cost. The outfits did not fit according to the measurements on the website (blouses too small and skirts too big) and the process for getting an exchange has been eyewateringly difficult.

Very good customer assistance with instant reply to all queries from Shonny. I’m overall very satisfied with Pernia’s Pop up’s chic & fashionable outfits. You always add the right glam x

I want to give a special shoutout to Jigar and Samad for their outstanding customer service. They helped me get my saree ready on very short notice and made sure it was delivered on time. Throughout the process, they kept reassuring me that my package would arrive when needed, which I truly appreciated.

Their responsiveness, professionalism, and dedication made the entire experience stress-free. On top of that, the saree is absolutely beautiful and exceeded my expectations! Thank you, Jigar and Samad, for going above and beyond. I will definitely be shopping with you again and highly recommend working with them!

Jigar was very helpful in providing the order details and he made sure to have the order delivered by the date promised.

Just scheduled my appointment to check out the nyc location with an assigned stylist. Henry was very helpful in setting everything up thus far, great customer service- no complaints!

Vijay made our experience exceptionally smooth. He was responsive and very helpful with any questions/concerns we had. He provided photos of our custom order prior to shipment so we could ensure everything looked correct.

Was worried about my lost delivery. Very helpful and now i feel nice. Thanks for the support.

I got in touch with Henry Dsouza through WhatsApp regarding an international shipment, and the experience so far has been very positive. He patiently explained the estimated delivery timelines, and answered all my questions clearly.
While I’m still waiting for the shipment to arrive, I truly appreciate the customer service and communication provided so far. I would definitely consider working with him again in the future.

Update as of today :
- Bobby asked us to show the proof of revoking dispute to share it with payment team and after we did so for settlement with merchant he denied the refund.
- Pernias need to get better people on their team who do not scam and manipulate customers like this. For gods sake, I have spent over 8 lakh with them and ended up with faulty outfits.

- Bobby still hasn’t addressed the usage of signature unethically in dispute document
- I was left with no option to raise dispute but Pernia providing false and misleading statement , wrong signature has hampered my credibility
- this business doesn’t seem to work for customer support at all

Unethical behaviour by Pernias team has caused mental stress before and after wedding (Involves escalation manager Bobby, legal member Sohel, juhu store manager Tanya and stylist we worked with Dhwanil Vora)

This experience became even more disturbing when escalation manager Bobby and legal team member Sohel submitted misleading statements in legal/dispute documentation that completely contradicted what their own stylist Dhwanil Vora admitted during trials.

Dhwanil himself told us:
“Ma’am, the tailor made a mistake after alterations. Please give us a chance to fix it. I assure you we will deliver it properly before the wedding.”

However, Bobby and Sohel later dismissed everything as a “mere styling issue,” despite multiple failed alteration rounds, repeated reassurances, and obvious tailoring defects.

What was even more disturbing was their team allegedly monitoring not only our social media but even our wedding guests’ accounts to collect pictures and create a false narrative that the outfit was “acceptable” simply because I wore it — completely ignoring the fact that I had NO practical alternative left hours before my wedding. Bobby has the audacity to tell us “we did not force you” while delivering the outfit a night before wedding.

I think I shouldn’t have been too nice and given Pernias so many chances to fix it , I should have walked away and looked for a replacement

1. Blood-Stained Wedding Shoes

We received wedding shoes with visible blood stains and had to repeatedly fight just to get a refund. Because of this delay, we lost the chance to properly break in replacement shoes before the wedding.

2. Groom’s Outfit NEVER Delivered

The groom’s outfit was made in the wrong color despite repeated discussions and no proper swatch confirmation.

The outfit was sent for rework just 15 days before the wedding. Jigar kept assuring us it would arrive on time, then stopped responding 2–3 days before the event while we had no backup ready.

The outfit was NEVER delivered for the wedding functions at all, leaving the groom with no time to arrange an alternative.

Even after failing to deliver the outfit, the team initially tried offering STORE CREDIT instead of accountability. We didn’t deserve to go through this stress during wedding, after two months they agreed to do full refund to credit card.

3. Bridal Saree Delivered Defective After 5–6 Trials

Dhwanil admitted tailoring mistakes had happened and repeatedly assured us everything would be fixed.

The saree went through 5–6 rounds of rework yet still arrived with defective pleats causing visible belly bumps.

The saree was delivered at 10:40 PM on 30th Jan — the night before my first wedding function. I had absolutely no option except to wear it and ask my stylist to drape it in a way that hid the defects.

After the wedding, Tanya and Bobby acknowledged the issue but later admitted the removed mirror work could not even be restored because mirrors had been removed during alterations in an attempt to reduce the bump caused by their tailoring mistakes.

At NO point did I deny wearing the outfit. I repeatedly asked: WHAT CHOICE DID I HAVE?

After spending nearly ₹8 lakh with this company, Sohel accused us of making “false claims” just to recover ₹79K, which was honestly insulting after everything we went through.

They falsely used my sign on ‘Seema Gujral’ outfit which I have no concern with and accepted with signature to display to bank as if blanket acceptance ‘Vani vats’ outfit as well. There was no need to use this unrelated sign on legal dispute document.

This entire experience felt unethical, manipulative, unprofessional, and mentally exhausting before and after one of the biggest events of our lives.

I genuinely regret trusting Pernia’s with our wedding outfits.

If this review helps even one future bride or groom avoid this experience, it’s worth writing

Hey everyone,

I've ordered from them about 5 times. 3 of the 5 times the items have been a completely different size than the description that is posted on their website. I've had to spend money to alter the outfits once they arrive. This time (the third time), I got fed up and reached out to customer service to rectify the issue.
I included pictures in my initial email to them which they are denying are legitimate.
They are claiming that in the picture, I'm not "stretching the material enough."
This makes no sense, because the material would then be stretched taut on my body.

The pictures I sent were taken by a professional alterationist. They don't believe me and are asking for a video call to confirm. However this is after the fact and the alterationist has already adjusted the outfit.

The customer service agent has tried to close my request multiple times stating that "since it's been altered, its fixed and there isn't an issue". The issue I have with Pernia's still stands and each time I let them know that we have not rectified the issue. The timelines they are imposing are completely arbitrary.
It's an extremely pathetic process, they are unhelpful and I've decided to dispute the charge with my credit card.

This is just a warning so you dont have the same experience as me.