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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have been with J.P.Morgan personal investing (aka Nutmeg) for a number of years now. It was easy to set-up a S&S ISA and even have different pots for different purposes or different risk levels.... See more
I have a Chase account and decided to respond to the reward offer to open an investment account with JPMorgan. It was frustrating to have to create a new account, go through the whole process of... See more
Lu was extremely helpful and responsive and explained the current status of my new account really well. Very fast response to questions, thanks.
Company details
About J.P.Morgan Personal Investing
Written by the company
At J.P. Morgan Personal Investing, we're here to help you make more informed decisions for your wealth.
Invest with clarity:
Tap into 150 years of J.P. Morgan expertise, with an intuitive app made for modern investing.
Personalise your portfolio:
You can tailor our award-winning ISAs, our General Investment Account and Personal Pension with our range of investment styles and risk levels.
Put your investments in expert hands:
Our team use strategy and market knowledge to manage your money in a globally diversified portfolio.
Bring your next step into focus:
With exclusive tools, like our free wealth planner, you can track your progress and create a personalised strategy for your long-term goals.
Speak to our wealth experts:
Need support? We offer free guidance, or you can opt for paid advice and a bespoke financial plan.
Contact info
United Kingdom
- personalinvesting.jpmorgan.com
4.1
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Advice
Stewart was very helpful on updating me on an authorisation form I had filled and then general advice on the performance of investments in the current situation developing in the Middle East.
March 2, 2026
Unprompted review
I responded to email that was send to…
I responded to email that was send to me today, Spoken with Stewart and he was very helpful and explain to the company policies and procedures. He went through it with me and was very patient and knowledgeable. Very good experience with consumer service.
March 2, 2026
Unprompted review
Call was picked up quickly and my…
Call was picked up quickly and my withdrawal issue dealt with professionally and efficiently. One of my best customer services call centre experiences with Lu.
March 2, 2026
Unprompted review
Great customer service from Ellie- very…
Great customer service from Ellie- very helpful and able to answer my questions
February 26, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
3am Emails...? Really?
Got zero in my account yet you still saw it necessary to send me two emails last night about verifying my identity: one at 03:17 and the other at 03:24.
My mum's in hospital at the moment, so thank you for making me think something terrible had happened. I'm glad your nonsense was worth waking me up...
Eejits!
Edit: Yes, they want me to feel supported. They asked for more details from me so they could look into it. Heard nothing. What they really wanted was to try and remove this genuine review...
February 26, 2026
Unprompted review
Reply from J.P.Morgan Personal Investing
Hello P,
I hope you are doing well. Thank you for taking the time to provide us with this review. We hugely appreciate feedback and are always looking to improve our services.
From time to time, you may receive system-generated communications outside our business hours. Please be assured that we will only ever contact you directly during our opening hours (Mon–Thu 9am–5pm, Fri 9am–4:30pm). If you have received any communication outside these times, we sincerely apologise for any inconvenience or distress caused.
I am afraid currently unable to access your account and look further into the case which you are referring to, I’d like to apologise that your experience with J.P. Morgan Personal Investing has not been as positive as we would hope.
Our priority is to ensure that all clients feel supported; accordingly, we would appreciate the opportunity to look into this further. We've kindly requested some additional information from you, via Trustpilot, in order for us to review your account and better understand the issue. Once you respond, we will arrange for a member of the team to reach out to discuss the matter further and work towards a suitable resolution.
Or if you would prefer, you can find further details on how to contact us, here: https://support.personalinvesting.jpmorgan.com/?article=115000356912-Contact-us
Best wishes,
The J.P. Morgan Personal Investing Team
Lu was really helpful
Lu was really helpful getting my Pension transferred and updated. Great customer service.
February 25, 2026
Unprompted review
Top pension
Service and communication has been excellent as have their investments. Really, really good!
February 25, 2026
Unprompted review
Great customer service
Great customer service. Spoke to Stuart - responsive, professional, knowledgeable.
February 25, 2026
Unprompted review
Good website and app
Good website and app. ISA seems to be doing ok.
Friendly staff at hand using the online chat facility.
February 24, 2026
Unprompted review
Super Helpful Customer Service Team
I just spoke to Lu in the customer service team to help me with a query regarding a payment I was trying to make into my pension. She was friendly, professional and so helpful and sorted out my query really quickly. Thank you Lu.
February 24, 2026
Unprompted review
Customer Services - Pension Query
Thank you to the team who were professional and responsive with regards to my employer pension contribution.
February 10, 2026
Unprompted review
EXCELLENT CUSTOMER SERVICE REGARDING ELLIE.
I'VE SPOKEN TO ELLIE A COUPLE OF TIMES NOW, AND SHE IS A CREDIT TO YOUR COMPANY. AS OTHER PEOPLE HAVE ALREADY STATED THE STAFF HERE ALL HAVE THE ABILITY TO TAKE [WHAT APPEAR] TO BE SEEMINGLY COMPLEX ISSUES TO THE UNTRAINED EYE, AND WITHIN A FEW MINUTES ARE ABLE TO FULLY RESOLVE MY QUERIES AND PUT MY MIND AT REST.
February 18, 2026
Unprompted review
Claire went above and beyond to solve a…
Claire went above and beyond to solve a problem for me.
I had spelt my name wrong on the account leading to a transfer confusion. 5 mins later and two e-mails Job solved. Can you come work for me please ?
February 20, 2026
Unprompted review
The worst banking experience I ever…
The worst banking experience I ever encountered. I read the reviews and unfortunately most of them are not true and genuine reviews.
I open an investment bank with them. As initial deposit, I was asked to deposit £500.00. It has been more than 10 working days now. Not only the online banking is not fully set-up but the customer service experience is awful. What the customer service on the phone and online chat can do is very limited and most of the time, it takes them ages to get something done.
February 19, 2026
Unprompted review
Reply from J.P.Morgan Personal Investing
Hello Jamie,
I hope you are doing well. Thank you for taking the time to provide us with this review. We hugely appreciate feedback and are always looking to improve our services.
Our Client Services team typically aim to respond to requests and queries within 2 business days. Our team always aims to support clients with queries or concerns, which may involve liaising with further internal teams who also operate under this timeframe. We apologise if we have not been able to respond within our typical response timeframe; we understand that delays can be frustrating
While I am currently unable to access your account and look further into the case which you are referring to, I’d like to apologise that your experience with J.P. Morgan Personal Investing has not been as positive as we would hope. Our priority is to ensure you feel supported in this matter, and we would appreciate the opportunity to ensure the situation is resolved for you as soon as possible.
We've kindly requested some additional information from you, via Trustpilot, in order for us to review your account and better understand the issue. Once you respond, we will arrange for a member of the team to reach out to discuss the matter further and work towards a suitable resolution.
Or if you would prefer, you can find further details on how to contact us, here: https://support.personalinvesting.jpmorgan.com/?article=115000356912-Contact-us
Best wishes,
The J.P. Morgan Personal Investing Team
JP Morgan Personal Investing App
I have been unable to access the J.P. Morgan Investments app for over a week, effectively preventing me from accessing my own money.
During this time, I answered security questions on three separate occasions and submitted my ID three times. Despite repeatedly attempting to verify my identity, I was continually told that it “didn’t match,” with no clear explanation or resolution offered.
I submitted a complaint email on Sunday and was told I would receive a response within two working days. It is now Wednesday and I have received no reply. I have since logged a formal complaint due to the lack of communication and the seriousness of being locked out of my account.
What makes this even more disappointing is that my husband works for JP Morgan, yet they still refused to speak to him or attempt to help resolve the issue.
This experience has been extremely stressful and has left me with no confidence in the customer support or identity verification process. Preventing customers from accessing their own funds with no timely support is unacceptable.
February 9, 2026
Unprompted review
Reply from J.P.Morgan Personal Investing
Hello Kira,
Thank you for taking the time to provide us with your feedback. I am sorry to hear that your recent experience accessing your account and getting in touch with our client services team has not been as positive as we would have hoped. Although I will be unable to access your account or look into the case to which you are referring, I’d like to take the time to address your concerns.
I certainly empathise that being unable to access your account can be frustrating. However, as an investment and wealth management company, regulated by the Financial Conduct Authority, we must verify the identity of all of our customers. J.P. Morgan Personal Investing reserves the right to request information that we need to check your identity. This is outlined within the terms and conditions, you agreed to with you opened your J.P. Morgan Personal Investing account. under section 1.1 “In order to have a Portfolio and/or for us to provide you with services, you must: provide us with any information that we reasonably request and ensure that the information is accurate and complete. This includes information that we need to check your identity or the source of funds that you pay into your Portfolio“.
At J.P. Morgan Personal Investing, we take security very seriously. This also means that we can only discuss an account after completing the relevant security with the account holder or authorized Third-Party. Please be assured this allows us to ensure we are keeping our client’s data and accounts safe.
Nonetheless, I acknowledge your concern about non-matching details, and I apologise for any frustration you may have experienced when reaching out to our client services team. We always aim to do everything we can to make sure you receive the best possible service; however, we know that sometimes we don’t always get things right the first time. As such will always be willing to investigate any complaints with the aim of finding a suitable resolution to any concerns you may have. As we are not currently able to identify or access your account, we aren't able to provide specific details on your complaint. However, please rest assured that we take all complaints seriously at J.P. Morgan Personal Investing, giving it our full attention and making sure it’s dealt with by someone with the right knowledge and experience.
As per the Financial Ombudsman Service (FOS) rules, we have up to 8 weeks to handle all complaints. We appreciate that this may seem like a long time, however, it allows our specialist complaints team to carry out a full investigation into the matter at hand. If for any reason we were unable to resolve your concerns within this timeframe, and if your complaint is eligible for further action, we will always provide full contact details for The Financial Ombudsman Service.
Full details of how we handle complaints at J.P. Morgan Personal Investing can be found on our website, here: https://support.personalinvesting.jpmorgan.com/?article=115000356371-How-we-handle-complaints
We completely empathise with your frustrations and hope that or complaints team are able to resolve the issues you were having at J.P. Morgan Personal Investing.
I hope the above addresses your concerns. If this issue has not been resolved, we’d urge you to get in contact with us and we can look into this for you. Our dedicated London- and Edinburgh-based Client Services team is available Monday to Thursday – 9:00am to 5:30pm and Friday – 9:00am to 4:30pm and will be happy to look into this for you.
For information on how to contact us, please see the following link: https://www.personalinvesting.jpmorgan.com/contact-us
Best Wishes,
The J.P. Morgan Personal Investing Team
10/10 service bro like they're so…
10/10 service bro like they're so knowledgable n that
February 19, 2026
Unprompted review
Rajiyah was very helpful and answered…
Rajiyah was very helpful and answered all my questions and provided step by step instructions as to what I wanted!
February 18, 2026
Unprompted review
Ask a question and you get a straight…
Ask a question and you get a straight answer / so refreshing
February 17, 2026
Unprompted review
Helpful customer service
Lu was very helpful and friendly throughout our chat. Thank you!
February 17, 2026
Unprompted review
Easy, great service
Stewart was great, answered all my questions quickly regarding Direct Debits and Pension transfers. Everything was resolved.
February 17, 2026
Unprompted review
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