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Have been with J.P.Morgan personal investing (aka Nutmeg) for a number of years now. It was easy to set-up a S&S ISA and even have different pots for different purposes or different risk levels.... See more
Lu was extremely helpful and responsive and explained the current status of my new account really well. Very fast response to questions, thanks.
I have a Chase account and decided to respond to the reward offer to open an investment account with JPMorgan. It was frustrating to have to create a new account, go through the whole process of... See more
Company details
About J.P.Morgan Personal Investing
Written by the company
At J.P. Morgan Personal Investing, we're here to help you make more informed decisions for your wealth.
Invest with clarity:
Tap into 150 years of J.P. Morgan expertise, with an intuitive app made for modern investing.
Personalise your portfolio:
You can tailor our award-winning ISAs, our General Investment Account and Personal Pension with our range of investment styles and risk levels.
Put your investments in expert hands:
Our team use strategy and market knowledge to manage your money in a globally diversified portfolio.
Bring your next step into focus:
With exclusive tools, like our free wealth planner, you can track your progress and create a personalised strategy for your long-term goals.
Speak to our wealth experts:
Need support? We offer free guidance, or you can opt for paid advice and a bespoke financial plan.
Contact info
United Kingdom
- personalinvesting.jpmorgan.com
4.1
Great
3K reviews
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I am really happy with JP Morgan so far.
I opened an investment account is response to an offer of an Avios bonus (which was paid promptly). The process to open an account is straightforward despite the need to answer quite a number of questions aimed at providing the right options for me personally. The on line account is well thought out and easy to use. Today I wanted to add new investments and I sought online help today using chat and was quickly connected to an advisor who answered my questions without delay. I am really happy with JP Morgan so far.
June 3, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Deeply Disappointing Experience
My experience with J.P. Morgan Personal Investing has been deeply disappointing.
I joined as a first-time investor with a low-risk profile after being a satisfied customer of Chase's savings products. What I expected was a service that would take particular care to ensure that a highly risk-averse customer fully understood the practical realities of moving from savings into investments.
Instead, I came away feeling that the process relied heavily on questionnaires, automated profiling, and standard risk disclosures rather than genuine customer understanding.
When my portfolio began falling in value, I quickly realised that the practical consequences of investment risk had not been communicated to me in a way that matched my level of experience. Yes, the firm can point to terms and conditions, suitability reports, and risk warnings. They repeatedly did so during the complaint process. But there is a significant difference between presenting a customer with documents and ensuring that the customer truly understands the real-world impact of what they are signing up for.
The most frustrating part was the complaint handling process. Despite repeatedly explaining that my complaint was not simply about losing money, I felt that my concerns were continually reduced to a basic "investments can go down" argument.
My complaint focused on suitability, onboarding, customer understanding, and the responsibilities that come with a discretionary managed investment service. Yet the final response largely relied on the fact that I completed a questionnaire, selected a risk category, and received risk disclosures.
In my view, that completely misses the broader issue.
A low-risk first-time investor coming from a savings background deserves more than a box-ticking exercise. They deserve meaningful communication, genuine customer understanding, and a service that takes responsibility for ensuring that the customer appreciates the practical realities of investment risk before their money is exposed to market losses.
I appreciate that investments can go down as well as up. That has never been the issue. The issue is whether the onboarding process genuinely prepares inexperienced customers for what they may experience and whether concerns about suitability are taken seriously when they are raised.
After going through the complaint process, I was left with the impression that the firm was far more focused on defending its procedures than reflecting on the customer experience and outcome.
Based on my experience, I would strongly encourage anyone considering this service to read every document carefully, understand exactly how losses can occur even in the lowest-risk portfolios, understand that withdrawal requests may not be executed immediately, and make sure they are completely comfortable with the possibility of seeing their investment value fall.
My experience fell well below my expectations for a global financial institution.
Based on my experience, I would urge anyone considering this service to think very carefully before committing their money. If preserving your capital is important to you, make sure you fully understand that even a "low-risk" portfolio can lose value and may continue falling while you watch your savings shrink.
As a first-time, low-risk investor, I deeply regret moving money out of savings and into this investment product. Had I fully appreciated the practical reality of the risks and potential losses, I would have explored alternative options before handing over my money.
My advice to prospective customers is simple: do your own research, compare alternatives, and do not assume that a low-risk label means your money will be protected. In my experience, watching the value fall day after day was frustrating and disappointing.
June 2, 2026
Unprompted review
Reply from J.P.Morgan Personal Investing
Hello Sulman,
I hope you are well. We appreciate you taking the time to provide us with this review. Although we will be unable to access your account or look into the case to which you are referring, we would like to take the time to address your concerns.
At J.P. Morgan Personal Investing we have a duty to ensure that the investment we carry out on our clients’ behalf are suitable. Because of this we carry out a simplified advice process as part of onboarding. This is detailed in our terms and conditions:
"When you open a Product with us you will choose which Investment Parameters to apply to that Product so that we know how to manage the Product(s) for you. We will provide you with financial advice to help you make this decision. We call this our “Simplified Advice Service”.
"We will also provide you with our Simplified Advice Service if you want to change your Investment Parameters.
"We will require you to compete this risk assessment annually to ensure that the Investment Parameters are still suitable for you."
https://www.personalinvesting.jpmorgan.com/legal/terms-and-conditions
After taking a risk assessment, we issue you a suitability report to your secure messages. This is a summary of the information you've provided about your personal goals and financial needs, and explains why we have advised that the investment is suitable given what we know about you. We also highlight the risks and fees associated with this investment.
You can read more about this on our support page: https://support.personalinvesting.jpmorgan.com/?article=Understanding-risk-across-your-JPMorgan-Personal-Investing-pots
Your recommended risk level, outlined in your suitability report, will depend on your personal circumstances and how long you expect to keep your money invested. In general, the more time you have to invest, the more risk you may be able to take — because you have longer to ride out short-term ups and downs. That being said, as with all investing, your capital is at risk; the value of your portfolio with J.P. Morgan Personal Investing can go down as well as up and you may get back less than you invest.
We are sorry that you are unhappy with the performance of your portfolio and that you disagree with the outcome of your complaint. Note, we investigate all complaints in line with FCA regulations. You are, therefore, are able to refer your complaint to the Financial Ombudsman Service (FOS) as mentioned in your final response letter.
To ensure you feel supported going forward, we would encourage you to get in touch with us so that we can quickly address any outstanding messages or concerns you may have. Our dedicated London- and Edinburgh-based Client Services team is available Monday to Thursday – 9:00am to 5:30pm and Friday – 9:00am to 4:30pm and will be happy to help.
For more information on how you can contact us, please see the below support article:
https://support.personalinvesting.jpmorgan.com/?article=115000356912-Contact-us
Best wishes,
The J.P. Morgan Personal Investing Team
Shameful service levels - do not trust them with your money if you want to withdraw!
I requested my bank details to be updated on 13/05/26, receiving a response that these would be updated within 2 business days. It is now 2.5 weeks later and they still have not been updated despite regular chasing messages, phone calls, and a complaint. I haven't even received a confirmation of when I can expect it to be done.
This is preventing me from making a withdrawal for a large life event, which is unacceptable from a firm of their size.
I work in the online investment platform industry and can assure you that there are far better automated providers out there (and I'll be transferring my ISA to one of them ASAP!). JPM clearly do not have the technology or the support resources to handle the business that they are running - nor do they care that the client money they are handling is people's hard earned savings, which they have a right to access in a reasonable timeframe!
June 1, 2026
Unprompted review
Reply from J.P.Morgan Personal Investing
Hello Thomas,
Thank you for your feedback. We apologise that your experience updating the bank details linked to your J.P. Morgan Personal Investing account has not been as positive as we would hope. Although we will be unable to access your account or look into the case to which you are referring, we would like to take the time to address your concerns.
I do apologise if we have taken longer than expected to process your request. We are currently experiencing a higher-than-usual volume of inbound contacts, and we do apologise for any delays this may cause.
We always to do everything we can to make sure you receive the best possible service; that being said, we know that sometimes we don’t always get things right the first time. As such we will always be willing to investigate any issues with the aim of finding a suitable resolution to any concerns you may have. As we are not currently able to identify or access your account, we aren't able to provide specific details on your complaint. However, please rest assured that we take all complaints seriously at J.P. Morgan Personal Investing, giving it our full attention and making sure it’s dealt with by someone with the right knowledge and experience.
As per the Financial Ombudsman Service (FOS) rules, we have up to 8 weeks to handle all complaints. We appreciate that this may seem like a long time, however, it allows our specialist complaints team to carry out a full investigation into the matter at hand. If for any reason we were unable to resolve your concerns within this timeframe, and if your complaint is eligible for further action, we will always provide full contact details for The Financial Ombudsman Service.
We completely empathise with your frustrations and hope that our complaints team were able to resolve the issues you were having. If you have any further queries, or need additional support, we kindly urge you to reach out to us, so that we can help resolve any issue you are experiencing. Our dedicated London- and Edinburgh-based Client Services team is available Monday to Thursday – 9:00am to 5:30pm and Friday – 9:00am to 4:30pm, and will be happy to help.
You can find further details on how to contact us, here: https://support.personalinvesting.jpmorgan.com/?article=115000356912-Contact-us
Best wishes,
The J.P. Morgan Personal Investing Team
Max helped me get back in to my account…
Max helped me get back in to my account it was nice and easy. Unlike most the time it takes a while and is a stressful process . He made it a breeze. If I have any other concerns I will definitely be asking for Max
May 27, 2026
Unprompted review
Could be better
Agents helpful in giving guidance on issue resolution, however, got disconnected a couple of times and the next agent had no prior context on previous conversations resulting in a lot of unnecessary repetition and a high effort CX.
May 28, 2026
Unprompted review
Reply from J.P.Morgan Personal Investing
Hello Robert,
Thank you for your feedback. I hope you are well.
While it is great to hear that our agents were able to provide you with helpful guidance and resolve your issue - we apologise that your experience contact using via live chat was not as positive as we would hope.
We understand that it can be frustrating having to repeat yourself, if your chat is disconnected.
We always aim to do everything we can to make sure you receive the best possible service; however, we know that sometimes we don’t always get things right the first time. Although we will be unable to access your account or look into the case to which you are referring, we would like to take the time to address your concerns. You can also contact us by phone, our dedicated London- and Edinburgh-based Client Services team is available Monday to Thursday – 9:00am to 5:30pm and Friday – 9:00am to 4:30pm, and will be happy to help.
You can find further details on how to contact us, here:
https://support.personalinvesting.jpmorgan.com/?article=115000356912-Contact-us
Best wishes,
The J.P. Morgan Personal Investing Team
I tried to do a simple task
I tried to do a simple task, reducing my risk level and the system tried to lock me into a direct debit for £840 a month. I've done this exact same portfolio adjustment on Capitize before in about two clicks, so I have no idea why it's so ridiculously convoluted here. To make it worse, support just sends standard template replies and fails to look into the actual problem. I even phoned up and got promised a call back that day which didn't happen. 3 attempts to get this sorted is my limit. I'm moving my money out this week.
May 27, 2026
Unprompted review
Reply from J.P.Morgan Personal Investing
Hello Joel,
Thank you for your feedback. We apologise that your experience with J.P. Morgan Personal Investing has not been as positive as we would hope. Although we will be unable to access your account or look into the case to which you are referring, we would like to take the time to address your concerns.
Please be assured that reducing your portfolio’s risk level will not affect your monthly contributions – the amount you contribute each month will remain the same unless you choose to change it. We apologise for any confusion caused when attempting to change your pot’s risk level.
I have attached some information detailing the process of risk level and further pot changes:
https://support.personalinvesting.jpmorgan.com/?article=360002327531-How-to-make-changes-to-your-pots-risk-name-goal-and-more
We aim to set clear expectations for our clients, and appreciate that it would be frustrating not receiving a follow up if promised. We do encourage clients to contact us by call or Live Chat, if they require more immediate assistance.
We always aim to do everything we can to make sure you receive the best possible service; however, we know that sometimes we don’t always get things right the first time. Accordingly, we've kindly requested some additional information from you, via Trustpilot, in order for us to review your account and better understand the issue. Once you respond, we will arrange for a member of the team to reach out to discuss the matter further and work towards a suitable resolution.
Or if you would prefer, you can find further details on how to contact us, here: https://support.personalinvesting.jpmorgan.com/?article=115000356912-Contact-us
Best wishes,
The J.P. Morgan Personal Investing Team
Portfolio transfer
Requested for my portfolio to be transferred to a different provider on the 17th of April and haven’t had any reply or acknowledgment. Had to email to chase on the 18th of May and only then had acknowledgment that my request has been received and passed on to the relevant team and nothing since. Called today and was told that the request is logged in the system but nothings been done with it!
May 26, 2026
Unprompted review
Reply from J.P.Morgan Personal Investing
Hello Paulina,
Thank you for your feedback. I hope you are well.
We apologise that your experience transferring your J.P. Morgan Personal Investing portfolio to another provider has not been as positive as we would hope. Although we will be unable to access your account or look into the case to which you are referring, we would like to take the time to address your concerns.
At J.P. Morgan Personal Investing, we aim to complete ISA transfers within 2-4 weeks from when the request in received.. I do apologise if it has taken longer than the expected timeframe to acknowledge and process your request. We are currently experiencing higher-than-usual volumes of inbound transfer requests, and we do apologise for any delays this may cause.
We always aim to provide the best possible service and set clear expectations; however, we know that sometimes we don’t always get things right the first time. If you still require assistance with this, we encourage you to contact us by phone or Live Chat. Our dedicated London- and Edinburgh-based Client Services team is available Monday to Thursday – 9:00am to 5:30pm and Friday – 9:00am to 4:30pm and will be happy to help.
You can find further details on how to contact us, here: https://support.personalinvesting.jpmorgan.com/?article=115000356912-Contact-us
Best wishes,
The J.P. Morgan Personal Investing Team
DO NOT TRUST THIS SERVICE
DO NOT TRUST THIS SERVICE - I’m trying to withdraw from my jpm investing account into my Chase (same company!!!) and they have been delaying my account verification for 2.5 weeks now. I’ve been on the phone with them 3 times and have had messaged exchanged and still there is no account authorisation. I’m exchanging for a house and thought 4 weeks was enough time to withdraw from my stocks and shares investments into the linked bank account OF THE SAME COMPANY!! HOW have I not had ANY communication or progress. Started 8th May and had no progress it’s now 25th May.
May 25, 2026
Unprompted review
Reply from J.P.Morgan Personal Investing
Hello Mia,
Thank you for your feedback. We apologise that your experience with requesting a withdrawal and verifying your bank details has not been as positive as we would hope. While I will be unable to access your account or look into the case to which you are referring, I’d would like to take the time to address your concerns.
If your bank account linked to your J.P. Morgan Personal Investing has not previously been verified, this will need to be completed before a withdrawal can be made. This applies to all bank accounts irrespective of the company they are held with. It is important to note that while J.P. Morgan Personal Investing and Chase UK are both J.P. Morgan companies, we are separate entities.
Bank account verification is the process by which we ensure the bank account linked to a J.P. Morgan Personal Investing account belongs to our client. To pass the verification checks, the J.P. Morgan Personal Investing account holder must be a named party on the bank account (including as a joint holder). It’s crucial that your account with us is kept safe and secure. We do offer the option to complete the bank account verification on your dashboard via open banking. However, if your registered bank account does not facilitate open banking – this will require manual verification. As a result, there may be delays while key checks are completed to protect your account.
We aim to process manual bank verification requests within 3-10 business days. I do apologise if it has taken longer than the expected timeframe to process your request. We are currently experiencing a higher-than-usual volume of inbound contacts, and we do apologise for any delays this may cause.
I am sorry to hear that you have not received any communication regarding the progress. We always aim to provide the best possible service; however, we know that sometimes we don’t always get things right the first time. We understand how frustrating it can be to not receive an update when expected, and we want to set clear expectations. If you need more immediate assistance, we encourage you to contact us by phone or Live Chat so we can help you sooner. Our dedicated London- and Edinburgh-based Client Services team is available Monday to Thursday – 9:00am to 5:30pm and Friday – 9:00am to 4:30pm, and will be happy to help.
You can find further details on how to contact us, here: https://support.personalinvesting.jpmorgan.com/?article=115000356912-Contact-us
Best wishes,
The J.P. Morgan Personal Investing Team
Avoid at all costs. Awful service.
I've had nothing but poor service from this company. After closing my bank account I needed to change the bank account details in my JPM account in order to set up a a direct debit. As the bank account I wanted to use (a Barclays Premier account) was only recently opened, I sent JPM a letter from Barclays confirming my account details. They would not accept a letter from Barclays confirming my account details, and said they would only accept a statement. When a statement came through I sent that, instead. And now, nearly TWO MONTHS after trying to change my bank details in order to pay money INTO my JPM account I get a message from them thanking me for sending the statement (which they received 6 weeks ago) and saying I need to call them to conform details.
There is no good reason for ANY of this. Most financial institutions (banks, credit card companies, etc) will allow you to change your bank details INSTANTLY in the app or on the website without having to jump through all these hoops, and without having to EMAIL statements and make phone calls.
If it takes 6-8 weeks to change bank details for a direct debit, I can only imagine how long it would take to resolve an actual problem with them! I've completely lost faith and trust in them as an organisation, and have instead arranged for my ISA to be transferred to a different provider.
Avoid at all costs.
May 22, 2026
Unprompted review
Reply from J.P.Morgan Personal Investing
Hello Lee,
Thank you for your feedback. We apologise that your experience updating your bank details on your J.P. Morgan Personal Investing has not been as positive as we would hope. Although we will be unable to access your account or look into the case to which you are referring, we would like to take the time to address your concerns.
When you submit new bank details to us, we will complete manual verification. Bank account verification is the process by which we ensure the bank account linked to a J.P. Morgan Personal Investing account belongs to our client and forms a key part of ensuring J.P. Morgan Personal Investing accounts are secure for our clients. In some cases, if this check is unsuccessful, we may request a bank statement and conduct a security call to complete the account verification.
We aim to process manual bank verification requests within 3-10 business days. This allows us time for the process to be completed, depending on the information we require to complete the verification. I do apologise if it has taken longer than the expected timeframe to process your request. We are currently experiencing a higher-than-usual volume of inbound contacts, and we do apologise for any delays this may cause.
I am very sorry to hear that you have decided to transfer your ISA to another provider. We understand how frustrating it can be not to have your request completed when expected, and we want to set clear expectations. If you need more immediate assistance, we encourage you to contact us by phone or Live Chat so we can help you sooner. Our dedicated London- and Edinburgh-based Client Services team is available Monday to Thursday – 9:00am to 5:30pm and Friday – 9:00am to 4:30pm, and will be happy to help.
You can find further details on how to contact us, here: https://support.personalinvesting.jpmorgan.com/?article=115000356912-Contact-us
Best wishes,
The J.P. Morgan Personal Investing Team
Customer service with Ervin today was…
Customer service with Ervin today was excellent. I hadn't accessed my account for more than a year and had lost details, but getting back in was made painless and I was pleasantly surprised by my investments' performance. 🙂
May 21, 2026
Unprompted review
Fantastic experience today when I rang…
Fantastic experience today when I rang the general customer service/support number. It only rang a few times, they picked up quickly, no automated options needed and no long wait time. Spoke to Sean/Shaun, who helped me. He was very helpful and professional. My query was resolved switly and efficiently. Excellent.
May 19, 2026
Unprompted review
Michael S was an excellent help who…
Michael S was an excellent help who responded quickly over the phone with clarity and understanding
May 15, 2026
Unprompted review
Can't withdraw my money. No response from customer support
I have an ISA account with J.P. Morgan Personal Investing, always transfering money into it from my personal bank account.
Now that I want to withdraw moneys back to the same account, they claim the account verification failed. I contacted customer support and was promissed a 2 working days reponse. It's been 6 working days already and they haven't given any reply whatsover to my messages.
I have no idea if they simply haven't looked into the issue or if there's any ongoing problem preventing them to let me have access to my money.
May 15, 2026
Unprompted review
Reply from J.P.Morgan Personal Investing
Hello Edu,
Thank you for your feedback. We apologise that your experience with J.P. Morgan Personal Investing has not been as positive as we would hope. Although we will be unable to access your account or look into the case to which you are referring, we would like to take the time to address your concerns.
Bank account verification is the process we use to confirm that the bank account linked to your J.P. Morgan Personal Investing account belongs to you. You can make payments into your J.P. Morgan Personal Investing account from any UK bank account in your own name — payments do not need to come from your registered bank account. However, before we can process a withdrawal, the bank account you want to withdraw to must be verified. Note each bank account only needs to be verified once.
In most cases, verification can be completed electronically. Occasionally, electronic checks may not be successful, and we will then complete the verification manually. While we aim to complete an electronic verification within 2 working days, manual verification can take longer. In some situations, we may also need to request additional information to support and complete the process.
We aim to respond to all client messages and emails within 2 business days This allows us time to coordinate with relevant internal teams, if needed, and complete any necessary action before providing actioning any requests. We are currently experiencing a higher-than-usual volume of inbound contacts, and we do apologise for any delays this may cause.
We understand how frustrating it can be not to receive an update when expected, and we want to set clear expectations. If you need more immediate assistance, we encourage you to contact us by phone or Live Chat so we can help you sooner.
We always aim to provide the best possible service; however, we know that sometimes we don’t always get things right the first time. We've kindly requested some additional information from you, via Trustpilot, in order for us to review your account and better understand the issue. Once you respond, we will arrange for a member of the team to reach out to discuss the matter further and work towards a suitable resolution.
Or if you would prefer, you can find further details on how to contact us, here:
https://support.personalinvesting.jpmorgan.com/?article=115000356912-Contact-us
Best wishes,
The J.P. Morgan Personal Investing Team
Got put through to Stewart from the…
Got put through to Stewart from the support team who was fast and informative.
Appreciate the help
May 13, 2026
Unprompted review
A very happy customer
JPMPI are an outstanding service with exceptional communication. I used them as my LISA suppliers to which, using their Smart Alpha strategy and a medium/high risk, they managed to return me a whopping 40% on my principal which allowed me to move out 18 months earlier than I had originally planned!
And then, when it came to withdrawing my LISA, they were very helpful with a step by step guide on the process, and even going as far as confirming when the money had successfully been sent - my solicitor commented that most companies don't do this, and it gives everyone peace of mind!
If you ever have questions or feel stuck, their web chat is very effective at resolving your issue - they use real humans an not some silly AI system.
I highly recommend JPM PI.
May 14, 2026
Unprompted review
Had an issue to resolve
Had an issue to resolve, and used the chat. I luckily got Stewart, who was able to walk me through everything I needed to do to get my query resolved. It was so helpful chatting with a human and not a bot, meaning my query was managed and resolved very effectively and in a friendly supportive way, making suggestions and going out of his way to take ownership.
May 12, 2026
Unprompted review
All I wanted to do was reduce the risk…
All I wanted to do was reduce the risk level and the system tried to get me to do a direct debit for £840 a month. Then got given standard replies to emails and failed to look into the problem stated and come back in a timely manner. Even phoned up and got promised a call back that day which didn't happen! Now moving to another company after 3 attempts to get this sorted. Now 9th June and still not got my pension and wife isa transferred - THEY DO ANYTHING TO KEEP YOUR MONEY!! Why is trustpilot saying i might be taken offline if I don't respond. I still haven't received the transfer and have contacted them every week
April 30, 2026
Unprompted review
Reply from J.P.Morgan Personal Investing
Hello Paul,
Thank you for your feedback. We apologise that your experience with J.P. Morgan Personal Investing has not been as positive as we would hope. Although we will be unable to access your account or look into the case to which you are referring, we would like to take the time to address your concerns.
Please rest assured that reducing your portfolio’s risk level will not affect your monthly contributions – the amount you contribute each month will remain the same unless you choose to change it. We apologise for any confusion caused when attempting to change your pot’s risk level.
Further, we aim to respond to messages and emails within our 2-business-day Service Level Agreement (SLA). This allows us time to coordinate with relevant internal teams, if needed, and complete any necessary action before providing a high-quality response. We are currently experiencing a higher-than-usual volume of inbound contacts, and we apologise for any delays this may cause. We aim to set clear expectations for our clients, and appreciate that it would be frustrating not receiving a follow up if promised. We do encourage clients to contact us by call or Live Chat, if they require more immediate assistance.
We always aim to do everything we can to make sure you receive the best possible service; however, we know that sometimes we don’t always get things right the first time. Accordingly, we've kindly requested some additional information from you, via Trustpilot, in order for us to review your account and better understand the issue. Once you respond, we will arrange for a member of the team to reach out to discuss the matter further and work towards a suitable resolution.
Or if you would prefer, you can find further details on how to contact us, here:https://support.personalinvesting.jpmorgan.com/?article=115000356912-Contact-us
Best wishes,
The J.P. Morgan Personal Investing Team
I am extremely disappointed and…
I am extremely disappointed and frustrated by the repeated errors and poor service from J.P. Morgan Personal Investing.
Prior to Christmas 2025, they provided a completely incorrect valuation of my funds. I proceeded with a withdrawal based on the figure they gave me. Once the valuation was suddenly revised, I explicitly instructed them not to proceed with the withdrawal if the original figure was wrong. They ignored my clear instructions and completed the withdrawal anyway.
They later acknowledged the mistake, promised compensation, and assured me that when the investment was returned it would be placed into an ISA. Instead, they put the funds into a General Investment Account (GIA). I complained twice, clearly stating that the funds needed to be moved into an ISA as promised. Over two months later, nothing had been done. At one point, their response even appeared to shift blame onto me.
The ongoing failures, lack of accountability, and disregard for my instructions caused me to lose all confidence in them. I have now fully withdrawn my funds.
J.P. Morgan failed on multiple levels: incorrect valuations, ignoring client instructions, breaking promises on tax-efficient placement, and dragging their feet on basic corrections. This level of service is unacceptable for a firm of their reputation.
I would strongly advise others to think twice before investing with them.
December 21, 2025
Unprompted review
Reply from J.P.Morgan Personal Investing
Hello Ash,
Thank you for your feedback. We apologise that your experience with J.P. Morgan Personal Investing has not been as positive as we would hope. Although we will be unable to access your account or look into the case to which you are referring, we would like to take the time to address your concerns.
During the evening of 24 December 2025, some clients may have briefly seen portfolio values displayed incorrectly due to an error affecting certain holdings. This was promptly identified and addressed, and the displayed balances were returned to normal within less than three hours.
Please rest assured we have robust validation and quality assurance checks in place, including automated monitoring of data feeds and regular reconciliation of account values to ensure accuracy and resolve any discrepancies swiftly.
We’re sorry for any confusion or concern this may have caused, particularly if your account was one of the few affected.
Further to the above, we apologise if there were issues reversing your withdrawn ISA funds. We regret that you have not had a positive experience with our service, and we would like to ensure you feel supported with your concerns.
As we are unable to view your account at the moment, we've kindly requested some additional information from you, via Trustpilot. We would like to review your account and better understand the issue. Once you respond, we will arrange for a member of the team to reach out to discuss the matter further and work towards a suitable resolution.
Or if you would prefer, you can find further details on how to contact us, here:https://support.personalinvesting.jpmorgan.com/?article=115000356912-Contact-us
Best wishes,
The J.P. Morgan Personal Investing Team
Amazing Service from Lu
I was concerned about how quickly funds would be withdrawn from my LISA as it was holding up my house move, but Lu assured me by providing all the info I needed and going above and beyond to provide fantastic support.
May 8, 2026
Unprompted review
Lu was very helpful
Lu was very helpful in providing information on opening a junior ISA.
May 7, 2026
Unprompted review
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