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Have been with J.P.Morgan personal investing (aka Nutmeg) for a number of years now. It was easy to set-up a S&S ISA and even have different pots for different purposes or different risk levels.... See more
Lu was extremely helpful and responsive and explained the current status of my new account really well. Very fast response to questions, thanks.
I have a Chase account and decided to respond to the reward offer to open an investment account with JPMorgan. It was frustrating to have to create a new account, go through the whole process of... See more
Company details
About J.P.Morgan Personal Investing
Written by the company
At J.P. Morgan Personal Investing, we're here to help you make more informed decisions for your wealth.
Invest with clarity:
Tap into 150 years of J.P. Morgan expertise, with an intuitive app made for modern investing.
Personalise your portfolio:
You can tailor our award-winning ISAs, our General Investment Account and Personal Pension with our range of investment styles and risk levels.
Put your investments in expert hands:
Our team use strategy and market knowledge to manage your money in a globally diversified portfolio.
Bring your next step into focus:
With exclusive tools, like our free wealth planner, you can track your progress and create a personalised strategy for your long-term goals.
Speak to our wealth experts:
Need support? We offer free guidance, or you can opt for paid advice and a bespoke financial plan.
Contact info
United Kingdom
- personalinvesting.jpmorgan.com
4.1
Great
3K reviews
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Poor customer service - AVOID
Having transferred one JISA for my eldest, I wanted to do the same for my youngest. I completed all the forms and was then told further details were needed from my wife, which she completed and emailed in. A few days later, I received another email stating the account had been closed. They do not call you back when requested. Avoid — far better service from HSBC and Nationwide.
Since the above JP reached out, there have been even more forms to fill out, and my wife needed to open an account which, despite providing all required ID documents and photos, still didn’t work. There’s still no call from customer service to help resolve the issue—just messages apologising but doing nothing to fix it. My son’s funds are still in limbo. I also find it amusing that they respond to a review within a few hours, yet take much longer when emailed directly. Avoid if you want a stress-free experience.
April 21, 2026
Unprompted review
Reply from J.P.Morgan Personal Investing
Hello Brendan,
Thank you for your taking the time to provide us with this feedback. We are sorry that your experience with J.P. Morgan Personal Investing has not been as positive as we would hope. Although we will be unable to access your account or look into the case to which you are referring, we wish to take the time to address your concerns.
Typically, JISA transfers take 2-4 weeks to complete, but these can take longer in some circumstances.
When completing a transfer, all details held with us and the other provider must match exactly. If there are any discrepancies, the transfer could be rejected. If any further information is required, we would reach out to confirm this, so we can continue to facilitate the requested transfer.
I have attached some further information from our website that you may find useful: https://support.personalinvesting.jpmorgan.com/?article=360005421457-Transferring-a-Junior-ISA
We aim to respond to messages and emails within 2 business days; however, we suggest you contact us on either of our live contact services, if you need to reach us urgently. You can contact the team through our Live Chat tool or call us on 020 3598 1515. We are available Monday – Thursday 9am to 5.30pm and Friday – 9am to 4.30pm.
We've kindly requested some additional information from you, via Trustpilot, in order for us to review your account and better understand the issue at hand. Once you respond, we will arrange for a member of the team to reach out to discuss the matter further and work towards a suitable resolution.
Or if you would prefer, you can find further details on how to contact us, here:
https://support.personalinvesting.jpmorgan.com/?article=115000356912-Contact-us
Best wishes,
The J.P. Morgan Personal Investing Team
Slow slow SLOW
Great when I joined but taking money out is so slow and moving the cash to another provider (when they slashed the interest rate) was very difficult and long winded.
If I had known what I know now I would have never invested with Nutmeg and the change to JP Morgan seems to change in name only.
April 21, 2026
Unprompted review
Reply from J.P.Morgan Personal Investing
Hello Adam,
Thank you for your feedback. We apologise that y your experience investing with us hasn’t been as positive as we’d hope. While I will be unable to access your account or look into the case to which you are referring, I’d like to take the time to address your concerns.
At J.P. Morgan Personal Investing, we aim to complete ISA transfers within 2-4 weeks. Pension transfers can take slightly longer to process. If any further information is required, we would reach out to confirm this, so we can facilitate the requested transfer.
I have attached some further information from our website that you may find useful: https://support.personalinvesting.jpmorgan.com/?section=ISA_Transfers&category=ISA_and_General_Accounts
https://www.personalinvesting.jpmorgan.com/pensions/faqs#can-i-transfer-out
Regarding your point on our cash interest rates, I wanted to confirm that J.P. Morgan Personal Investing is primarily a discretionary investment service, not a cash-savings provider. It’s important to note that a cash-only pot within a Stocks and Shares ISA is not a Cash ISA or Savings Account; these aren’t intended for long-term savings. A cash-only pot is only intended to serve two purposes:
1. Drip-feeding your cash into an investment portfolio
2. Protecting your balance from market movements ahead of a withdrawal
Our interest structure reflects our position as an investment provider. Cash held in cash-only pots currently receive interest at the Bank of England rate minus 2.5%.
To learn more about our cash offering, please see the below support page from our website. :
https://www.personalinvesting.jpmorgan.com/cash-in-your-portfolio
If you do wish to speak to one of our wealth experts about investing your funds, please get in touch with us and we will be happy to arrange this for you.
We would like to kindly request some additional information from you, we have done so via Trustpilot, in order for us to review your account and better understand the issue at hand. Once you respond we will arrange for a member of the team to reach out to discuss the matter further and work towards a suitable resolution.
Alternatively, you can find details on how to contact us, here: https://support.personalinvesting.jpmorgan.com/?article=115000356912-Contact-us
Best wishes,
The J.P. Morgan Personal Investing Team
Lu was very knowledgeable and she…
Lu was very knowledgeable and she helped me out a lot with filling out this form highly recommend
April 15, 2026
Unprompted review
I’ve just opened an ISA and I’m really…
I’ve just opened an ISA and I’m really impressed with how responsive the customer service is.
My only niggle is that my money went into general investments at first and then I had to redistribute it manually to an ISA. This was a bit confusing. However, the live chat team were very responsive and helpful and helped me sort the issue in minutes. Overall, I am very impressed.
April 17, 2026
Unprompted review
Rajiyah was knowledgeable
Rajiyah was knowledgeable, patient and professional ( overlooking my miserable attempt to pronounce her name after my second attempt) A credit to the company .
April 15, 2026
Unprompted review
Lovely lady on the phone extremely…
Lovely lady on the phone extremely patient and helpful
April 14, 2026
Unprompted review
Customer service is poor
I am currently awaiting JPM completing an investigation into the transfer of an ISA from another provider as a cash ISA into JPM stocks and shares ISA.
Basically JPM requested the wrong ISA from another provider, that other provider promptly froze the stocks and shares ISA and sold off all the shares ready to transfer the cash amount to JPM before the transfer could be cancelled.
JPM are taking quite some time to investigate and I estimate I have spoken with a different person each time I have called or messaged.
I can’t say I get a good vibe about the JPM customer services although I have had some great customer service from Chase who I bank with and are part of the JPM brand.
I will update this review on completion of the investigation and findings of the Financial Ombudsman.
March 20, 2026
Unprompted review
Reply from J.P.Morgan Personal Investing
Hello Jab,
Thank you for your feedback. I am sorry to hear that your experience transferring your ISA and getting in touch with our client services team has not been as positive as we would have hoped. Although I will be unable to access your account or look into the case to which you are referring, I’d like to take the time to address your concerns.
I do apologise if an error was made relating to the transfer of your ISA. We always to do everything we can to make sure you receive the best possible service; that being said, we know that sometimes we don’t always get things right the first time. As such we will always be willing to investigate any issues with the aim of finding a suitable resolution to any concerns you may have. As we are not currently able to identify or access your account, we aren't able to provide specific details on your complaint. However, please rest assured that we take all complaints seriously at J.P. Morgan Personal Investing, giving it our full attention and making sure it’s dealt with by someone with the right knowledge and experience.
As per the Financial Ombudsman Service (FOS) rules, we have up to 8 weeks to handle all complaints. We appreciate that this may seem like a long time, however, it allows our specialist complaints team to carry out a full investigation into the matter at hand. If for any reason we were unable to resolve your concerns within this timeframe, and if your complaint is eligible for further action, we will always provide full contact details for The Financial Ombudsman Service.
We completely empathise with your frustrations and hope that our complaints team are able to resolve the issues you were having. If you have any further queries, or need additional support, we kindly urge you to reach out to us, so that we can help resolve any issue you are experiencing. Our dedicated London- and Edinburgh-based Client Services team is available Monday to Thursday – 9:00am to 5:30pm and Friday – 9:00am to 4:30pm, and will be happy to help.
You can find further details on how to contact us, here: https://support.personalinvesting.jpmorgan.com/?article=115000356912-Contact-us
Best wishes,
The J.P. Morgan Personal Investing Team
JPM PI excellent services
The agent Rajiyah is very courteous and helpful. My issue was resolved in no time!
April 13, 2026
Unprompted review
Good help desk experience!
Ervin understood my query very quickly and has chased the relevant department so hopefully this should be resolved imminently.
April 13, 2026
Unprompted review
Pleasant and direct chat agent
Needed some statement summaries quickly, the agent I spoke to (Rajyah A) was pleasant, direct and gave me what I needed very efficiently.
April 13, 2026
Unprompted review
Customer service review
The experience with Masuma was excellent today. She walked me through every step required to resolve my problem.
April 10, 2026
Unprompted review
Supporting new customers with a great service
As a new customer to JP Morgan, and wanting to seek guidance around transferring funds from a SIP into a Stocks & Shares ISA, I was quickly able to speak with one of the online advisers (Stewart) who understood what I was seeking to do, provided me with supporting information, and informed me of suggested next steps. I was then able to book a call in with a Wealth Advisor, reducing any anxiety I have and all responded to/booked in within a short timeframe. A great first impression.
April 10, 2026
Unprompted review
Claire helped me, she is a superstar
Claire helped me through quite a tricky and complex problem today. She was friendly, easy to understand, professional and above all super knowledgeable. As a result I will now invest with JP Morgan rather than going elsewhere. Thank you Claire
April 9, 2026
Unprompted review
Query re a transfer
Recently I had cause to query why a transfer from my ISA and General pot to my ISA account was not accessible. Andrea provided a prompt and comprehensive reply which impressed me and for which I was (and am) grateful. I hope her boss sees this.
February 1, 2026
Unprompted review
Nothing is a problem!
Another long query with this company, due to technical problems. They are very patient and will assist until the problem is solved. Thank you Scott and and Will.
April 8, 2026
Unprompted review
Lu was marvellous
Lu - Thank you for your professional and friendly help.
April 7, 2026
Unprompted review
Very knowledgeable and extremely…
Very knowledgeable and extremely helpful in answering questions I raised.
March 31, 2026
Unprompted review
Mahdeen was very helpful
Mahdeen was very helpful - especially in the last few hours of the tax year !
April 5, 2026
Unprompted review
Appalling customer service & misinformation led to missing ISA deadline
Have been in contact with customer support for weeks to confirm that funds would be allocated to an ISA before the deadline of 5th April.
I followed their steps exactly, only to be told on the deadline day that the funds are not eligible to be allocated to an ISA.
Absolutely unacceptable and appalling customer experience.
April 3, 2026
Unprompted review
Reply from J.P.Morgan Personal Investing
Hello Anup,
Thank you for your feedback. We apologise that your experience with J.P. Morgan Personal Investing has not been as positive as we would hope. Although we will be unable to access your account or look into the case to which you are referring, we would like to take the time to address your concerns.
We appreciate the time pressures of the end of the financial year end and it is unfortunate if you were misinformed regarding your ISA subscriptions; we completely understand that this would be frustrating. While we always aim to set realistic expectations for our clients and aim to provide the best possible service, we may not always get things right in the first instance. From what you have shared, we would like to investigate the matter for you and address any concerns you have.
We've kindly requested some additional information from you, via Trustpilot, in order for us to review your account and better understand the issue. Once you respond, we will arrange for a member of the team to reach out to discuss the matter further and work towards a suitable resolution.
Or if you would prefer, you can find further details on how to contact us, here:
https://support.personalinvesting.jpmorgan.com/?article=115000356912-Contact-us
Best wishes,
The J.P. Morgan Personal Investing Team
Anita was extremely friendly and…
Anita was extremely friendly and helpful. She managed to get me logged into my account in no time!
April 3, 2026
Unprompted review
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