Personal Licence Online Examinations Reviews 102

TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

Scammers , they dont send the passing certificate dispatch information later they ask you more money , never got the certificate delivered, customer care was extremely money minded . One should not us... See more

Rated 1 out of 5 stars

Would not recommend false advertisement at its best and then when you pull them up on the issue they produce more lies. I passed my test last friday reached out on monday about an e certificate and wa... See more

Rated 4 out of 5 stars

Great to have the possibility of teating online. The exam itself was setup with fantastic live tech support (I had a few problems on my end and they helped to find solutions to each as they arose).... See more

Rated 5 out of 5 stars

It’s way much convenient to test this way, online at home, anytime you want. Only tricky part is you need to find a right environment to set camera in quiet and clean place to show everything is clear... See more

Company details

  1. Coaching Center

Written by the company

Personal Licence Online Examinations specialises in the provision of online examinations for the Level 2 Award for Personal Licence Holders alongside services, DBS checks, Personal Licence applications and Premises Licence applications.


Contact info

3.0

Average

TrustScore 3 out of 5

102 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Would not recommend false advertisement…

Would not recommend false advertisement at its best and then when you pull them up on the issue they produce more lies. I passed my test last friday reached out on monday about an e certificate and was told they would request one and would be with me in 48 hours at the most and the physical certificate will be with me in two weeks. Today is now saturday and i decided to reach back out as it gas clearly been more than 48 hours and was then told it takes 7 - 10 days this is false advertisement at its best because when you oay for flexi you get instant results within 24 hours it took me three days to get my results and then it says e certificates available on request 24 hours which in has now been a week since the test has been done. Stay away at all cost if you are try to meet a dead line they will screw you over

December 20, 2025
Unprompted review
Rated 1 out of 5 stars

Appalling experience

Appalling experience. Booked exam slot, no link sent. Complained, they said they had a problem, but would be sorted later. Booked another slot and the same thing happened.

September 27, 2024
Unprompted review
Personal Licence Online Examinations logo

Reply from Personal Licence Online Examinations

Thank you for your feedback.

After reviewing our records, we were unable to find any registration under your name for Personal Licence Online Examinations. It seems there may have been some confusion, but we have reached out to see if we can assist you in resolving this matter.

Please feel free to get in touch with us directly if there is anything we can do to help or clarify the situation further.

Best regards,

Rated 1 out of 5 stars

Paid for exam/scam

Paid for exam. Oddly very easy and straight forward to take my money!
Called and booked for 10am this morning.
Got no confirmation and no invite to take exam.
Called.
Emailed
Called
Emailed
Then got a reply apologising and told I got book for 1pm onwards.
Emailed to book 1pm
And just had more time wasted..
Think this must be a scam!

September 26, 2024
Unprompted review
Personal Licence Online Examinations logo

Reply from Personal Licence Online Examinations

Thank you for taking the time to leave your review. We genuinely appreciate all feedback, both positive and negative, as it helps us improve the service we provide to our customers.

I want to assure you that we are not a scam. We understand how frustrating your experience must have been, and I sincerely apologise for the issues you encountered. Please rest assured that the fee was refunded as per your request, and we have conducted a thorough review of our processes to prevent these errors from happening again.

We regret that our service fell short of your expectations, and we are committed to ensuring a smoother and more reliable experience for all our customers in the future.

If there is anything else we can do to assist you, please feel free to reach out.

Best regards,

Rated 2 out of 5 stars

Have to pay £19.99 for certificate

Course and exam was as expected.

Wasn’t expecting to be unable to print my certificate as it is password protected.

I had to pay an extra £19.99 for a hard copy to send to our local council or you can pay an extra £120 for them to process it.

There are to many hidden charges that are not fully explained when you accept the course.

Also when you accept the course they tell you that when you pass you will receive your certificate within 24hours, when you do pass you receive a email stating you will have to wait for your certificate for 3-5 working days.

September 4, 2024
Unprompted review
Rated 3 out of 5 stars

Have to pay £19.99 for certificate

Course and exam was as expected

Wasn’t expecting to be unable to print my certificate as it is password protected

I had to pay an extra £19.99 for a hard copy to send to our local council

Also on all information it stated certificate could be downloaded 24 hours after exam this was not true after the exam the email states 3-5days until certificate is emailed

September 4, 2024
Unprompted review
Rated 5 out of 5 stars

Great services

Great services, they were so helpful throughout the process from start to finish. The customer services were so friendly and made me feel at ease. I would definitely recommend.

April 29, 2024
Unprompted review
Rated 5 out of 5 stars

I absolutely loved doing this course.

I absolutely loved doing this course.
Knew alot of the information already due to my current job but to know everything else I do now was actually really interesting to learn.
100% recommended.
Brilliant price too especially when it lasts a lifetime xxx

April 24, 2024
Unprompted review
Rated 4 out of 5 stars

Slow for results and certificate but definitely recommend

One of the reasons I chose this company was the "Pay Later" financing.

The other was that it was online.

The course is absolutely brilliant and the ability to have the exam online was even better.

Booking the exam was a breeze! Setting up for the exam, not so much.

The exam room check was incredibly confusing, so much that I thought I had made a mistake of which the moderator provider was unhelpful.

It took a week to get my e-certificate and I'm still waiting on the physical copy (not included in the cost).

But, honestly, now I have my personal licence in my hand, the certificate from the council, and a printed e-certificate in my qualifications folder!

Very happy with the convenience but the website advertises speed that they didn't provide.

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

Great communication ,

Great communication, very quick on answering emails if you have a question plus on phone people were very helpful , the mock exam was really good , on line pep was really useful. Thank you

January 30, 2024
Unprompted review
Rated 5 out of 5 stars

My experience was great

My experience was brilliant, the staff was brilliant, very concise and very helpful. Any questions I had I could get in touch with no problems and they contacted me back within a day. Very very satisfied.

January 18, 2024
Unprompted review

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