**Excellent customer support from Levi** I ran into a technical error that stopped me from attending a course I'd booked with Taxi Plus, even though I was logged in on time. Understandably, I w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic customer support! The best ive received in a VERY long time. Hardly any call waiting time, I didn't have to go through a list of call option, pressing 1,2,3,4!! I was connected straight away... See more
Company replied
Gemma was brilliant in helping my wife and myself through the latter stages of her DBS application. She was sympathetic to my wife's frustration and was respectful, personable in guiding her successfu... See more
Company replied
Personnel checks are always very helpful with any DBS advice. We have been using Personnel Checks for a few years and we have recently started using YOTI which has made a difference to the ease of a... See more
Company replied
Company details
About Personnel Checks
Written by the company
Personnel Checks are one of the UK’s top-ranked DBS Umbrella Bodies. From DBS to DVLA Checks, adverse financials and referencing, we can tailor screening solutions to suit any organisation. Thousands of businesses across the nation already trust us to manage their HR compliance needs.
We are the only background screening business in the UK to achieve a genuine 5 star TrustPilot score acknowledging our speed, efficiency, customer service and expert advice.
DBS Checks Overview
Enhanced DBS Checks
Basic DBS Checks
Get a Quote
Personnel Checks
Written by the company
Contact info
One Cathedral Square, Cathedral Quarter, BB1 1EX, Blackburn, United Kingdom
- 01254 355688
- letstalk@personnelchecks.co.uk
- personnelchecks.co.uk
4.8
Excellent
10K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I recently spoke with Gemma from Taxi…
I recently spoke with Gemma from Taxi Plus and wanted to share how positive the experience was. Gemma was incredibly helpful, polite, and professional throughout our conversation. She took the time to listen, answered all my questions clearly, and made everything feel easy and well-organised.
Her friendly and reassuring manner really stood out, and it made a big difference to my overall experience. It’s clear she genuinely cares about providing great customer service.
A big thank you to Gemma for her support—she’s a real credit to the team!
April 16, 2026
Unprompted review
Reply from Personnel Checks
H Mohammadali,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
The process was very fast!
The process was very fast. I got my results within a day. I found the website easy to use and the support was timely. I would highly recommend personnel checks. I couldn't proceed with online verification, so I did my verification in the post office. It would be more helpful if they could improve their online verification system. Thanks to Jamie.
April 15, 2026
Unprompted review
Reply from Personnel Checks
Hi Pravinkumar,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
It's a rip off
It's a rip off, they can't do the job and still charge £12 to give a refund back, not happy at all,
April 10, 2026
Unprompted review
Reply from Personnel Checks
Hi Miguel,
We’re sorry to hear about your recent experience. Providing excellent service and ensuring our customers are satisfied is very important to us, so it’s disappointing to learn we didn’t meet your expectations.
As part of your application, you were required to visit a Post Office branch to complete verification. As you are not based in the UK, we understand this was not possible. We previously advised contacting your employer to see if they can help facilitate this step.
Regarding the £12 cancellation fee, this charge is outlined in the terms and conditions agreed to during the application process, and we’re unable to remove it.
If you would like to discuss this further, please contact our General Manager at complaints@personnelchecks.co.uk at your earliest convenience.
Thank you
Lisa
Fast and efficient
The service provided was excellent and highly efficient. Bret, the Service Delivery Advisor, was particularly helpful, and his assistance and detailed advice were truly professional.
March 28, 2026
Unprompted review
Reply from Personnel Checks
Hi Chandimal,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Charlotte
System error blamed on user, then asked to pay again
I had an issue with a DBS application because the online form didn’t allow me to enter the flat number for one of my addresses. This is clearly a limitation of the system, not user error.
I was told that the application was withdrawn by DBS because of this, and that nothing could be done by Personnel Checks, and that I would need to pay again to reapply. However, the issue comes from the form not handling certain addresses properly. It is not reasonable to shift responsibility onto the user and expect an additional payment because of a system limitation.
If something like a flat number is so important, the online form should clearly explain it. This should be made clear through a user guide or a message in the address section, rather than leaving users to deal with the consequences of a flawed form.
There was also clear miscommunication. I received an email asking for the flat number, stating that the application could be withdrawn. In a later email, I was told: “we will notify you immediately as soon as we receive a definitive update from the DBS regarding whether they can proceed with your current application.” However, no such update was ever provided.
When I followed up, I was told by Gemma that they had already informed me, referring back to the earlier email which only mentioned that the application might be withdrawn. That is not the same as confirming an outcome.
Overall, the communication was unclear and poorly handled. The email content and writing were very basic, with the exception of Levi and Bret.
April 1, 2026
Unprompted review
Reply from Personnel Checks
Hi Vanessa,
We are sorry to hear about your recent experience with us. Providing excellent service and ensuring our customers leave satisfied is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, as it helps us identify areas for improvement and strive for better customer experiences in the future. We would greatly appreciate the opportunity to discuss your concerns further.
Please reach out to our General Manager at complaints@personnelchecks.co.uk at your earliest convenience. Thank you for bringing this matter to our attention, and we look forward to speaking with you.
Thank you
Lisa
Great Customer Service
Very helpful customer service from Jordan Clegg who went above and beyond to help with a bulk request and ensure everything was saved correctly and help us get back up and running again when user error on our side meant some of our checks had been cancelled.
April 1, 2026
Unprompted review
Reply from Personnel Checks
Hi Lauren,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
DISCUSTING
March 13, 2026
Unprompted review
Reply from Personnel Checks
Hi Malik,
We are sorry to hear about your recent experience with us. Providing excellent service and ensuring our customers leave satisfied is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, as it helps us identify areas for improvement and strive for better customer experiences in the future. We would greatly appreciate the opportunity to discuss your concerns further.
Please reach out to our General Manager at complaints@personnelchecks.co.uk at your earliest convenience.
Thank you for bringing this matter to our attention, and we look forward to speaking with you.
Thank you
Thank you Bret
Bret
Service Delivery Advisor gave me the full explanation on the email.
March 27, 2026
Unprompted review
Reply from Personnel Checks
Hi Bee,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Speedy and helpful service
Jordan was super helpful and my query was answered within minutes. Great service and easy to get hold off someone to ask a question!
March 27, 2026
Unprompted review
Reply from Personnel Checks
Hi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
System error and auto responses only
System error and auto responses only. Charge for user and asking user input everything. But the system sucks.
March 25, 2026
Unprompted review
Reply from Personnel Checks
Hi Sin Kwan,
We are sorry to hear about your recent experience with us. Providing excellent service and ensuring our customers leave satisfied is our top priority, so it’s disheartening to learn that we fell short of your expectations. I have requested for a member of our support team to give you a call to help resolve the issues you are facing.
Thank you
Lisa
Reply from Personnel Checks
Hi Himdad,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
5 star service
From starting off a stressful experience, Isobel very quickly changed that for me. Liaising very promptly over email, and solved all my problems via a phone call. It was refreshing to actually speak to a human and resolve the problem smoothly and professionally. Thank you again Isobel.
March 23, 2026
Unprompted review
Reply from Personnel Checks
Hi Kate,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Thank you to Lisa.
Lisa was very helpful, professional, with a quick response time.
She reached out the same day and contacted me via phone, as I was busy she left a message and also emailed which was great. After checking details with me she quickly provided details for my application. Very well pleased with the service she provided.
March 23, 2026
Unprompted review
Reply from Personnel Checks
Hi Jazz,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Gemma was so lovely and so helpful and…
Gemma was so lovely and so helpful and took me thought the whole process . I could not before grateful
Thank you
March 18, 2026
Unprompted review
Reply from Personnel Checks
Hi Amber,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
I was filling out my details on the…
I was filling out my details on the Personal Check website for my DBS application, but my driving licence number kept coming up with a “surname mismatch” error. I spent most of the day trying to fix it without any success, so I eventually called their support line.
I was fortunate to speak with a wonderful lady named Isobel Brown. She could not have been more helpful. She patiently guided me through the entire process step by step and made what had been a very frustrating situation feel completely simple and stress-free.
Isobel was incredibly polite, patient, and professional throughout the call. Her level of customer service was outstanding and truly made a difference to my experience.
Thank you, Isobel, for your kindness and excellent support. You are a real credit to your team.
⭐️⭐️⭐️⭐️⭐️
March 17, 2026
Unprompted review
Reply from Personnel Checks
Hi Mark,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
He was patient and seem knowledgeable
He was patient, knowledgeable and took his time to explain
March 16, 2026
Unprompted review
Reply from Personnel Checks
Hi Chidozie,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
I had a very smooth and professional…
I had a very smooth and professional experience with the TaxiPlus applicant support team. They responded quickly to my email and clearly explained the next steps in my application. I sent my ID documents and they confirmed that my application was submitted and that I will receive my e-reference number within 48 hours.
Special thanks to Isobel Brown for the helpful and polite communication. The process so far has been straightforward and well organised. I appreciate the support and look forward to the next steps.
March 16, 2026
Unprompted review
Reply from Personnel Checks
Hi Syed,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Effective and Simple
The portal is stylish and straightforward. After a quick tour of its features, it was easy to navigate. The changeover in account management meant the start-up for us was bumpy, but once we were linked up with Jordan, everything was handled so fast. Within a couple of days, all of our applications were processed as we wanted them and had working processes.
March 12, 2026
Unprompted review
Reply from Personnel Checks
Hi Clarissa,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Gemma was very patient and helpful…
Gemma was very patient and helpful stayed longer than she supposed to be finishing her work. Walk me through the process as I experience some difficulties.
March 12, 2026
Unprompted review
Reply from Personnel Checks
Hi Izabella,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
My whole experience was brilliant with LEVI
My whole experience was brilliant, I was confused and needed answers and LEVI was brilliant she understood everything so easily and helped me step by step and also sent me a email with all information regarding my next steps in the taxi plus application so once again thank you taxi plus and especially LEVI.
March 11, 2026
Unprompted review
Reply from Personnel Checks
Hi Mohammed,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.