Personnel Concepts Reviews 

335
TrustScore 1.5 out of 5

1.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

They had been harassing me for months attempting to collect info about my company, after I placed an order. They refused to send the laminated poster if I didn't answer to there questions. I just can... See more

Rated 1 out of 5 stars

Bought one poster many years ago and then simply downloaded free workplace posters as my company slowly downsized. Now this Personnel Concepts is writing to one of my employees that opened their own... See more

Rated 5 out of 5 stars

I called this morning and spoke to an employee name Dennis. I was calling for Osorio TIres. He was very attentive and asked me questions. The outcome was excellent. He took care of the situation. I w... See more

Company replied

Rated 1 out of 5 stars

This company is unethical, sleazy, unprofessional and a scam. I ordered a labor poster from them after getting mail that it was needed for my small business (only myself working there), then got a cal... See more

Company details

  1. Home Services

Information provided by various external sources

Personnel Concepts is the industry authority in federal and state labor law poster compliance products. We've spent the past 28-plus years developing new ways to help employers like you comply with the latest labor laws and safety regulations. From our innovative Space Saver All-On-One Posters to our workplace safety and HR recordkeeping products, we help protect your company from government fines, employee lawsuits, and other costly consequences associated with non-compliance.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

335 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.6

All reviews

(335)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Looks Like Official State Mail, But It's NOT!

The mailer looks as if it is official New York State business, and to avoid non-compliance an order must be placed and payment must be made. It is obviously an intentional tactic to improve sales. This company has earned a HIGHLY UNTRUSTWORTHY score in my book.

January 17, 2023
Unprompted review
Personnel Concepts logo

Reply from Personnel Concepts

Hello Chuck. Thank you for your message. We apologize for any confusion that we may have caused. To help employers comply with poster revisions and law changes, we regularly send out direct mail notifications about posting requirements, posting revisions, and law changes. Every advertisement also includes a statement that we are a private company not affiliated with the government.

We would like to work with you to ensure your concerns are fully resolved. Please email us at Customer_Relations@personnelconcepts.com or contact us via phone at 844-348-6924. Thank you.

Rated 1 out of 5 stars

I Got Scammed from this company just…

I Got Scammed from this company just like everyone else in these hundreds of comments and this 2023 they are calling my personal number after again after I have said that I am not interested multiple times. If you live in FLORIDA and want to take legal actions against this scammers please contact me so we can all together take actions. My email is LegalActions2223 at gmail.com LETS END THIS NOW. This is Horrible!

January 11, 2023
Unprompted review
Personnel Concepts logo

Reply from Personnel Concepts

We apologize for your recent negative experience and we regret the frustration you are feeling about our business. We reach out about frequent regulatory changes, but we recognize that some customers may find these notifications overwhelming. Please give us an opportunity to work with you to ensure your concerns are fully resolved. Please email us at Customer_Relations@personnelconcepts.com.

Rated 1 out of 5 stars

i cant do less than 1 star

i cant do less than 1 star. this is a scam as they convince young office staff that they are required to purchase these labor law posters. then offer to send the bill in the mail. by the time the bill goes thru A/P and gets rejected the 7 day window for returns is past. they will not let you return the posters and send the bill to collections. total scam.

January 10, 2023
Unprompted review
Personnel Concepts logo

Reply from Personnel Concepts


Hello Randy. We are sorry for the recent negative experience. When a customer purchases a poster from us, we follow up with them to verify the order and discuss whether they have additional compliance requirements that we can help fulfill based on the industry, size of the business, and other information. All of our calls are monitored and recorded for training purposes by our quality control personnel.

If you feel that an error has been made, we would like to work with you to ensure your concerns are fully resolved. Please email us at Customer_Relations@personnelconcepts.com or contact us via phone at 844-348-6924. Thank you.

Rated 1 out of 5 stars

Aggressive, Rude and Predatory Sales Company who will not take NO for an answer!

After cancelling our original order for 1 poster we continually got aggressive and rude sales people who would not take NO for an answer. When they were told that the boss was unavailable and out of the office they called back several more times. When we cancelled our order we were told that our telephone number would be removed, a refund was sent and that our account was thoroughly closed. However we have received calls from this company nearly every day for the last two weeks since we cancelled our order. We've received the refund and are still getting calls. This company is not someone you should do business with their rude, aggressive and predatory sales tactics are shameful. Businesses should not have to deal with disgusting sales tactics! DO NOT ORDER FROM THIS COMPANY.

December 20, 2022
Unprompted review
Rated 1 out of 5 stars

SCAMMERS!

Horrible, aggressive sales people. Scammers trying to bully and intimidate you in to buying more, unnecessary product. Send product NOT ordered and include an invoice for it. "Or you could be fined thousands of dollars". Three aggressive phone calls from their employees. They've been blocked!
DO...NOT...PURCHASE...FROM...THIS...COMPANY!!!

December 2, 2022
Unprompted review
Rated 1 out of 5 stars

Thieves trying to steal from small…

Thieves trying to steal from small businesses. They called claiming to be with The Department of Labor and asked for the name of the manager. We realized they were actual scammers. They were told we were not interested in their posters. They sent them in the mail with an $800 bill and are now harassing to pay.

November 14, 2022
Unprompted review
Rated 1 out of 5 stars

Extreme Pressure

High pressure salespeople that make you feel like you're breaking the law if you do not buy what they're selling. They say it's one price and then you get an invoice with more crap added on. I did not like the phone call at all It felt like I was talking to a robot almost. After reading these other reviews I have notified my office staff to hang up and block any phone calls we receive from this company.

November 2, 2022
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam. I bought one poster from them and they ended up sending an invoice that was $300, with all this added stuff on it. They added on all these unnecessary posters AND subscribed me without my consent.
Don't buy from them!! They use fancy words to make you think it's necessary to buy from them but actually, you can get all these posters for free from the Dept of Labor and the government websites!
This company is a scam! I would give 0 stars if that was an option.

October 24, 2022
Unprompted review
Rated 1 out of 5 stars

Harrassment from company

We have ordered from this company twice in the past and they argue with you on what you need (even though they do not have a HR degree). They will call repeatedly and even use disguised numbers to get you to answer. Do not use this business they will harrass you nonstop!

October 18, 2022
Unprompted review
Rated 1 out of 5 stars

High pressure, fast talking scammers. Steer clear!!!!!!!

They lure you into buying a poster for a low price then they record their call and try to trick you into authorizing payment for a subscription service where they offer to keep sending posters to you for an exorbitant price. They will try to throw lots of verbage at you to get you to consent to authorize payment. Don't deal with them!!!

October 14, 2022
Unprompted review
Rated 1 out of 5 stars

Scam!!! Beware!!

Just received a phone call from Personal Concepts insisting that I have an open invoice. Definitely a scam! After my decline and telling her to note my account not call my business again, she said she will note the account and turn it over to collections. Wow! Beware and do not fall for their scam! I will now be filing a complaint with the Better Business Bureau!

October 4, 2022
Unprompted review
Rated 1 out of 5 stars

They are the pushiest company I have…

They are the pushiest company I have ever dealt with. I ordered 1 OSHA poster and she argued with me even after I explained that I was in compliance with the rest of our posters. I told her "NO" 5 times to other posters and then she hung up on me. NEVER again!

September 22, 2022
Unprompted review
Rated 1 out of 5 stars

Do not buy to this people...

Do not buy to this people.... scamers.
They say is all.per the law but and threaten you with inspections if you don't buy what they want. Don't believe in them, do your research, thee are so many other companies that offer the same posters without tha harassment.

Shame on you Personnel concepts.

September 12, 2022
Unprompted review
Rated 1 out of 5 stars

Bogus Invoice

Our company just received an invoice in the
amount of $779.88 with nothing written in the body of the email, only an attachment stating "PAST DUE PERSONNEL CONCEPTS." I replied to the email stating we have not ordered anything, and
please void this invoice. A reply back stated the order was placed 6/30/22 by a representative who called and confirmed the order, and the invoice is 69 days past due. Due to it being outside their 7 day return policy, all they will be able to do is see what type of discount can be approved.

I called the company to question this,
and the person who placed the order is not authorized to make purchases to begin with, which I informed them of. They stated that was an intercompany issue and they would do a call review,
then see what else could be done. I have an issue with this for several reasons:
1) We have no way to confirm they actually
review this call.
2) The person who "made the order" is not
authorized to do so. Their name should have never been on the account, and I have no idea how it was added.
3) This is the first time we have received this invoice. How does an invoice get paid when it has not been received, and there is no knowledge of the order in the first place?
4) How can an order be returned within this 7 day period when there was no prior knowledge to it?
5) I've dealt with this company in the past and they are extremely pushy with their sales tactics.

This company has exceedingly poor business practices. I reiterated this person is not authorized to
make purchases on behalf of the company, that I had not received any invoice prior, and thus had no way to pay/return/cancel the order.

September 7, 2022
Unprompted review
Rated 1 out of 5 stars

A representative called in July…

A representative called in July offering to send us updated labor law posters, he made it seem as though we had dealt with them before and quoted me around 60 dollars for the updated posters. When I received a statement for over 200 i called and left a message requesting a call back for more information. I never received that call back and then was contacted today stating they were prepping us for collections. I again asked for details told them we were mis-quoted and that we wanted to cancel the subscription incurring additional fees. She stated that they have a 7 day return policy and we are outside that. I told her we are in Alaska and it takes at least that long to receive anything. She said it was 7 days from the receipt of statement in the mail and even though i had originally called within that time and not received a call back they refused to cancel the additional charges. They are flat out scamming business and it it ridiculous!

August 31, 2022
Unprompted review
Rated 1 out of 5 stars

I give 0 if was a option

I give 0 if was a option. Back and fourth emails stating I owe over $200. I do not need these posters for the fact I have no employees and I never ask for all the stuff they are trying to charge me . Now threatening to report to credit agency for the balance. I told them do what you gotta do. I’ll dispute it and have it removed if they do anything. Complete chaos

August 17, 2022
Unprompted review
Rated 1 out of 5 stars

Personnel Concepts is a Complete Scam

Personnel Concepts is a complete scam. Do NOT purchase anything you receive from them in the mail. They send documents that appear as if they are directly from the government. It's all a fraud. I didn't realize this at first and decided to purchase the all in one poster for just over 11 dollars. The next thing I know, they are calling and telling us that we need to buy SEVERAL extra posters from them. My mom confirms this because she, too thought it was all governmental. Well, soon after that we are receiving emails stating that we have an open invoice for over $250!!! I tried to get them to cancel the order and get a full refund for the $11 something I had paid earlier. My mom then took the phone and forced the lady to refund her and CLOSE the account. I just took the box of posters to the post office to be mailed back today, along with emailing the scam company. Hopefully, they just give us our money back. This is just too much. DO NOT BUY THEIR STUFF!! SHRED THE STUFF THEY SEND YOU!! Do not acknowledge them at all. You'll regret it if you do, trust me.

August 10, 2022
Unprompted review
Rated 1 out of 5 stars

I am not happy with how you guys just…

I am not happy with how you guys just added extra purchases without my consent nearly take $400 out of my account when I only purchased $59 through your website even when I didn't not want it I called and wanted my money back but never got a refund for all those things I didn't not want but said I needed. Even though I may have needed it I wasn't ready to purchase. You guys set me back.

July 25, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look