Pest Control Direct Reviews 

74
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt and efficient delivery service, with many items arriving quickly and well-packaged. The products are often described as effective and of good quality, successfully addressing various pest control needs. Reviewers also highlight the excellent service and helpful staff, who are knowledgeable and welcoming. However, some people were dissatisfied with certain products, specifically mentioning that some moth traps did not work as expected or that a spray bottle was faulty.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Product

People report positive experiences with products, often highlighting their effectiveness and quality. Many... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, efficient, and rapid.... See more

Staff

Customers consistently note positive experiences with staff, highlighting their quick response times and... See more

Quality

Reviewers mention positive feedback about quality, with many praising products for being robust, sturdy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Squirrel trap was delivered promptly and worked like a charm. Not for the faint hearted, this MK4 device is a robust sturdy and deadly device. Make sure you’ve read the instructions and I’d seriou... See more

Rated 5 out of 5 stars

I paid for next day delivery and the products arrived early in the morning which was great as the rotting rodent was causing some distress! We hung the 3 bags of deodorisers and the awful rat smell al... See more

Company replied

Rated 5 out of 5 stars

I've bought this product before so I know it works. Service was excellent as usual. Fast delivery and good packing - which was essential on this occasion as Royal Mail had bashed it about a bit.

Rated 5 out of 5 stars

Very knowledgeable about all their products and how to apply them They are always looking for the next product to come on the market Above all they are always welcoming

Company replied



Company details

  1. Pest Control Service

Written by the company

Over 150,000 people have chosen Pest Control Direct UK to solve their pest control problems, for which we provided innovative pest control products or conventional pest control supplies, from protective clothing to the latest humane electronic pest control systems on the market. Our expert staff are always on hand to give the best professional pest control product advice to help you solve your specific rodent, insect or bird pest problems

Free Delivery

for orders over £150 (ex VAT- UK Mainland only)

FREE Delivery for orders over £150 (ex VAT- UK Mainland only)

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

74 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(74)

65 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, delivered at the date promised and very good quality items, fair pricing why go elsewhere.
Telephone back up if required

February 16, 2026
Pest Control Direct logo

Reply from Pest Control Direct

Thank you for your feedback. We try our hardest to offer the best service and prices around, it's lovely to hear we're doing what we promised our customers.

Rated 5 out of 5 stars

Great product

Great product, efficiently delivered in professional manner.

February 15, 2026
Pest Control Direct logo

Reply from Pest Control Direct

Thank you for your review.

Rated 5 out of 5 stars

Gemma helps out

Great personal care taken with my order after I had bungled the technology

February 13, 2026
Pest Control Direct logo

Reply from Pest Control Direct

Thank you for your lovely review. We will pass this on to Gemma, she'll be pleased to hear you were happy with her service.

Rated 5 out of 5 stars

Speedy service, excellent product

I paid for next day delivery and the products arrived early in the morning which was great as the rotting rodent was causing some distress! We hung the 3 bags of deodorisers and the awful rat smell all but vanished. They are very effective. Thoroughly recommend this company for product and service.

February 11, 2026
Pest Control Direct logo

Reply from Pest Control Direct

Thank you for your feedback. We are very pleased the odour vanished and you we're able to breathe freely. It's a very effective product whilst you wait for the rodent to decompose.

Rated 5 out of 5 stars

Best price around for this product.

Best price I could find, and prompt delivery.

February 11, 2026
Pest Control Direct logo

Reply from Pest Control Direct

Thank you for your review. We try our hardest to bring all of our customers effective and affordable pest control products.

Rated 5 out of 5 stars

Easy to order

Easy to order, order arrived very quickly as usual

February 8, 2026
Pest Control Direct logo

Reply from Pest Control Direct

Thank you for your feedback.

Rated 5 out of 5 stars

Very helpful with customer needs

Very helpful with customer needs, they helped me choose the right product and saved me a lot of headaches! The order arrived very well packaged the next day.

February 2, 2026
Pest Control Direct logo

Reply from Pest Control Direct

Thank you for your kind feedback. We pride ourselves on the customer service we offer, and are very pleased to hear we could help you in the best way possible.

Rated 5 out of 5 stars

Great company to buy from

Great communication, fast delivery , cheap prices 👍

February 4, 2026
Pest Control Direct logo

Reply from Pest Control Direct

Thank you for your feedback. We're pleased we could help!

Rated 5 out of 5 stars

Excellent website

Excellent website. Delivery very prompt. Very pleased with the overall experience

February 5, 2026
Pest Control Direct logo

Reply from Pest Control Direct

Thank you for your feedback. We're happy we could help!

Rated 5 out of 5 stars

ordered and it was delivered within…

ordered and it was delivered within 24hours. ive looked through the package and every thing there that is required to execute the job. haven't fitted yet due to weather but it looks easy.

February 4, 2026
Pest Control Direct logo

Reply from Pest Control Direct

Thank you for your feedback. We're pleased you are happy with the order. The instructions provided should make it nice and easy, but if you'd like installation advice, feel free to call us!

Rated 5 out of 5 stars

Efficiency

From original phone call to receiving product I was in receipt of of all necessary information

February 8, 2026
Pest Control Direct logo

Reply from Pest Control Direct

Many thanks for the feedback, it is much appreciated

Rated 5 out of 5 stars

Very knowledgeable about all their…

Very knowledgeable about all their products and how to apply them
They are always looking for the next product to come on the market
Above all they are always welcoming

February 6, 2026
Pest Control Direct logo

Reply from Pest Control Direct

Thank you so much for the lovely feedback.

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