Pestrol Reviews 

72
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and effectiveness of the products, noting how well they address various pest and animal control needs. Many people also highlight the prompt delivery service and the ease of ordering, with items often arriving quickly and in good condition. The service provided is consistently described as excellent, with consumers appreciating the helpfulness and efficiency of the team. However, some customers also noted that certain products did not work as expected, failing to resolve their specific pest issues. Additionally, a few people experienced problems with order fulfillment, such as incomplete deliveries or a lack of tracking information and communication.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers finding them effective and performing well,... See more

Quality

Users describe positive interactions with product quality, with many reviewers stating that products perform... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Order

Consumers find the ordering process to be positive, noting it was easy and efficient, with products often... See more

Service

Reviewers consistently express satisfaction with the service, highlighting its excellence and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Dominator truly does as it promises, placed in the correct area mine has taken out a multitude of insects. I left mine on for 4 days straight, almost half full of moths, flies, beetles that invade... See more

Rated 5 out of 5 stars

Good advice Understood my requirement and suggested the correct product. Very happy with the results Couma First Generation Rat bait got rid of my mouse problem while being safe for pets and native... See more

Rated 5 out of 5 stars

Bought permethrin and picaridin. Delivery was prompt and the products seemed to work well (always hard to know with insect repellent whether the repellant should get the credit if the insects weren't... See more

Rated 5 out of 5 stars

Have been using Pestrol Automix Insect Killer for 0ver 20years . An excellent product that certainly keeps insects away as far as I am concerned. Thoroughly recommend.


Company details

  1. Home Improvement Store
  2. Garden Center
  3. Pest Control Service

Written by the company

Pestrol is Australia’s fastest-growing supplier of DIY pest control and gardening products, trusted by millions of Australians. Proudly Australian-owned with over 20 years in business, we are experts in testing and selecting reliable solutions that deliver results. Alongside our DIY range, we also provide professional-grade products used by pest control experts nationwide.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

72 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(72)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gr8 value and service

Gr8 value and service! I’ve been using the fertiliser for a few months now, watering my indoor plants every couple of weeks. It’s pretty straightforward to use, though I do wish it came in a resealable bag—things can get a bit messy without one. It does come with clear instructions and a little measuring spoon, which is handy. It mixes fine, though I’ve found giving it a good swirl and letting it sit for a minute or two in the watering can helps it dissolve better.

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

Aussie Home Grown

I've been using Pestrol for many years now and nice to see the product range is ever expanding and increasing quality. Great to know I'm dealing with a home grown Aussie business!! Cheers

June 6, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID!

AVOID!! Nothing useful to To kill
Mice - SOUND TECHNOLOGY - rubbish, Mice Electric catcher - Rubbish.

Had t use $1 mice plates which worked

AUSTRALIAN COMPANY HIRED BY CHINESE BUSINESSMEN

March 18, 2025
Unprompted review
Rated 1 out of 5 stars

Slowest service ever

Slowest service ever! I waited nearly two months to get my delivery (don't think I would ever have received it if I didn't keep messaging, checking for updates). They always say they will provide updates, but unless you chase them, they won't get back to you. The first delivery never made it to me - again, had to chase and chase to get anything done. When the order finally arrived, one bottle of outdoor spray was nearly empty - was told they would send another (after the first experience I didn't want to be waiting months), so requested a refund - of course have not heard a thing in response, after being told I would be refunded. I appreciate that when dealing with couriers, sometimes things (to a degree) can be out of your hands. They just don't seem to care that they are not providing the goods you have purchased. Would definitely never buy from here ever again. Ordered on 4/1/25 - arrived 2 days ago (damaged).

January 4, 2025
Unprompted review
Rated 1 out of 5 stars

ordered surefire Fivestar insecticide…

ordered surefire Fivestar insecticide from Pestrol Australia NINE DAYS ago and I have been checking the post office the last couple of days and driving there because I need this product urgently and it still has not arrived. I received an email only this morning saying they have sent it only yesterday, but yet the tracking number doesn't register with Australia Post when I went to track it?? . Poor service and unreliable. Not even sure if I am getting it because as seen in picture I have attached, Australia Post have not even been given the full details!! I won't order from these guys again. Now I have to spend more money buying something else today elsewhere and I needed this product days ago, really when I ordered it, but thought I can wait a week and fork out money for something else and now I have to do it again! I paid for 2 other expensive products which did nothing for my fleas and 1 was 5 litres worth from Pestrol to why I ordered another expensive product to try. I paid for priority dispatch on one of those products too and it took the same time to deliver as the one I didn't, (8days) so I was ripped off there too! Yet one time previously I waited 2 weeks for a product and if I want to wait that long, I will order through China, but I gave Pestrol Australia another chance and got ripped off with priority dispatch and then another chance and it came with in the same time as priority dispatch and now this, where I will have waited nearly 3 weeks by the time I get this now and I will have to buy other products today I have organised through my local hardware store yesterday because I am panicking this is not arriving any time soon yesterday and I was RIGHT! There are plenty of online shops which are of value and more reliable I will use from now on and so much for trying to stay loyal to one place and Pestrol has lost my business as I have 5 ACRES to try and control infestations and my home!

January 31, 2025
Unprompted review
Rated 1 out of 5 stars

Worst online shopping experience ever, just unprofessional.

After waiting 3 weeks for my order, multiple phone calls and emails to them I have requested a full refund. Pestrol are now saying that a refund will take 5 to 7 days. I believe that they never had the product I ordered in stock but, they took my money. I will wait for the refund but will never deal with Pestrol again.

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

Good service, no fuss

Everything I’ve ordered from them has arrived as expected, no fuss. My last order included a faulty product manufactured by a third party and after a straightforward interaction Pestrol sent out a replacement - this was a manual hedge trimmer which had parts that hadn’t been glued properly in the factory.
I’m very happy with their service.

May 24, 2024
Unprompted review
Rated 1 out of 5 stars

Scam of a company

Scam of a company. Product reviews are either completely fake or manipulated as my review was not displayed. Has taken weeks and I'm still waiting for a refund. Not recommended.

March 30, 2024
Unprompted review
Rated 3 out of 5 stars

Disappointing

Bought their bug free spray with the automatic containers more than a month ago and to be honest, cant see much difference in the number of insects in my house. Never received an email from them asking for a review, as they state on the website, so havent been able to review directly. I get the odd cockroach that looks like its a little unwell occasionally but the tiny spiders and endless cobwebs are laughing!!
It may have killed off a few bugs but not worth the money they charge.

April 1, 2024
Unprompted review
Rated 1 out of 5 stars

I purchased a “exrterminator mosquito…

I purchased a “exrterminator mosquito trap” and after a short time the light failed so I purchased 2 more bulbs which now have both failed. They won’t even replace the bulb. Lots of excuses but don’t buy this product and especially from them

March 10, 2024
Unprompted review
Rated 1 out of 5 stars

Paid premium postage 8 days to post

Paid premium postage no tracking number supplied called emailed asked on messenger for tracking number 2 days later told id get a refund on express postage but still no tracking. Suggested if they can’t supply just cancel was then told no stock can I wait. 2 weeks to get product now after another month refuse to refund express postage as they “sent express postage “
Very poor service

August 22, 2023
Unprompted review

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