Pet-SuppliesUK Reviews 48

TrustScore 1.5 out of 5

1.5

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See what reviewers are saying

Rated 1 out of 5 stars

Just been scammed, wish I checked trust pilot before I purchased. Lost over £130. Ordered 4 days ago, but realised something wasn't right when no delivery updates. I am going to follow up and repor... See more

Rated 1 out of 5 stars

Placed order for £83 online. After waiting 7 days, there were no updates other than the original order confirmation. Tried calling their 'customer service' number which looks like a mo... See more

Rated 1 out of 5 stars

I placed an order on their website, entered my card details and was notified my order was confirmed by email. Then I got an email through from Payoneer telling me I needed to pay the invoice. I mes... See more

Rated 1 out of 5 stars

Fraudulent fake company. Wish I'd realised sooner that the positive reviews are fake. Website gives a uk address but instagram says they are in Bangladesh. Thankfully we paid with credit card so are... See more

Company details

  1. Pet Supply Store
  2. Animal Feed Store
  3. General Store
  4. Pet Store

Written by the company

Pet Supplies across the UK. We offer new and exciting products and will always look to set a trend. We are trusted by pet owners across the UK. Our personalised range offer something that extra special.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

48 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super happy with my order

Super happy with my order, every time came and was exactly as expected! Delivery didn’t take long either! Would definitely order from this company again thank you!:)

August 28, 2022
Pet-SuppliesUK logo

Reply from Pet-SuppliesUK

Thank you so much.

Rated 3 out of 5 stars

Tiny

Paid £10 for my last cooling mat from anuther shop so when i ordered from here for £9.99 i expected it to be near enough same size but my own fault i never read sizes and this was the smallest cooling mat ive ever seen it would be ok for a rabbit maybe

August 18, 2022
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Reply from Pet-SuppliesUK

Hi Lisa,

Thank you for your 3 star review. I understand your frustration but all our sizes are on the website and we have sold hundreds of these without any complaints.

Maybe next time pop those glasses on before ordering.

Rated 5 out of 5 stars

After having an issue with a delivery…

After having an issue with a delivery that had been left in bushes and had obviously been stolen, these guys pulled out all the stops for a new order to be sent. I will definitely be shopping again with them. Customer services is brilliant

July 5, 2022
Rated 5 out of 5 stars

Excellent products and always delivered…

Excellent products and always delivered very quickly. Well packed for transport. Customer service is outstanding. Highly recommend

April 28, 2022
Unprompted review
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Reply from Pet-SuppliesUK

Thank you for your review and the 5 star rating! We are glad that you found our services great and we are over the moon to see that you would recommend us. We appreciate the time you took out to leave us a review and thank you once again.

All the best,

Pet-SuppliesUK

Rated 5 out of 5 stars

Outstanding Customer Service

Outstanding Customer Service and great communication.
Reasonably priced products that are fantastic quality.
Highly recommend.

April 26, 2022
Unprompted review
Pet-SuppliesUK logo

Reply from Pet-SuppliesUK

Thank you for your review and the 5 star rating! We are glad that you found our services great and we are over the moon to see that you would recommend us. We appreciate the time you took out to leave us a review and thank you once again.

All the best,

Pet-SuppliesUK

Rated 5 out of 5 stars

Amazing company helped me through…

Amazing company helped me through everything always kept me upto date with everything I mean everything I would highly recommend this company and definitely be buying from them again and again royal mail broke my item 3 times and the owner posted and made me 3 more of the item I order which
I felt bad for as that is his money and time but he didn't have to buy he sorted it ASAP for me so grateful!

July 26, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing company, very attentive, very thoughtful and very professional. I ordered a couple of personalised bowls and a treat jar and they put in some packets of treats as a lovely gesture. The products I bought were also LOVELY! such lovely ideas on the page I will definitely be a returning customer!

May 8, 2021
Unprompted review
Pet-SuppliesUK logo

Reply from Pet-SuppliesUK

Hello Casey,
Thank you for your review and the 5 star rating! We are glad that you found our services great and we are over the moon to see that you would recommend us. We appreciate the time you took out to leave us a review and thank you once again.

All the best,

Pet-SuppliesUK

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