Petalpal Reviews 789

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 221 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, describing the cards as beautiful, well-made, and unique, often delighting recipients with their realistic appearance and lasting nature. The ordering process is frequently highlighted as easy and straightforward, with many appreciating the wide selection and the convenience of sending items overseas. People also commend the secure and weatherproof packaging, ensuring products arrive in perfect condition. However, some customers experienced issues with delivery times, noting that items took longer than expected to arrive, sometimes missing important dates or arriving damaged. A few other people also felt that the delivery service was unreliable, with some packages getting lost or not being handled with care.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing delight and satisfaction with the... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising prompt delivery,... See more

Order

People report positive experiences with ordering, highlighting the ease of the process and the unique product... See more

Quality

Users describe positive interactions with quality, consistently praising the beautiful designs and overall... See more

User experience

Reviewers highlight positive aspects of user experience, particularly praising the ease of use and navigation... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I loved what I bought for my friend who recently lost her husband but not the delivery by Australia Post. It was left at her front door, no one attempted to knock or ring the bell. I messaged her aft... See more

Rated 5 out of 5 stars

Bad news from family member overseas so purchased this lovely card BUT forgot to write personal message at end of the order. Help line just asked what my message is to add, even don't usually do this.... See more

Company replied

Rated 5 out of 5 stars

I've ordered a selection of full-sized and mini PetalPal cards a couple of times now. These pretty cards have delighted everyone I've sent them to. Delivery has been within the promised timeframe an... See more

Company replied

Rated 5 out of 5 stars

Lovely and easy site to browse, choose and buy. Take note of delivery timespan as I ordered a little too late, so my cards didn't arrive in time. But as it wasn't for any special occasion, they were d... See more

Company replied



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

789 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great idea plus lasts forever

Got this for our granddaughters Birthday as it was good value & she adores flowers so these she can have
Forever, great idea 💡

July 11, 2025
Unprompted review
Petalpal logo

Reply from Petalpal

What a thoughtful gift! We're so glad to hear your granddaughter loved it — and how lovely that she can enjoy the flowers forever 🌸💝

Rated 4 out of 5 stars

Reasonable delivery time

My order of 4 PetalPals arrived in a reasonable time…I ordered the Gerberas and Lillies and Roses and Fuschias….The Gerberas and Lillies were definitely my favourites as I preferred their finished shape more than the other 2….the Fuschia Bouquet refused to stay open so I had to strengthen the internal circle of card with a plastic lid of the same size….glad I was keeping that one for myself as the recipient would have been disappointed.

June 9, 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much for your thoughtful feedback! We're really glad to hear you loved the Gerberas and Lilies — they're definitely popular favourites. We're sorry to hear the Fuchsia bouquet didn’t stay open as expected, but we appreciate you finding a creative fix. We'll pass your comments along to our design team as we’re always working to improve. Thanks again for your support and for sharing your experience! 💐




Rated 4 out of 5 stars

Great product

Great product, good customer service, aramex are the only thing letting them down.

July 3, 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thanks so much for your kind words! We’re glad you’re happy with the product and service. We appreciate your patience with Aramex and hope delivery improves soon.




Rated 5 out of 5 stars

ABSOLUTELY BEAUTIFUL

The ABSOLUTE beauty and overall impression an d presentation of the various assortment of flowers that were ordered were stunning

June 26, 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much for your wonderful feedback! We’re thrilled to hear that the flowers made such a stunning impression. It means a lot to us!

Rated 4 out of 5 stars

Three mini cards for my…

I purchased three mini cards for my friends and a family member who are all turning 70 at the same time. I was happy with the card and haven't really studied them as they have all been sent to the recipients.

July 9, 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you for your feedback! We’re glad to hear you were happy with the cards. If you or your friends ever need any assistance or have questions about our products, feel free to reach out!




Rated 5 out of 5 stars

Lovely and unusual product

Lovely and unusual product - both recipients loved them
Quick delivery too !

June 28, 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much for your kind words! We’re thrilled to hear both recipients loved their gifts. We appreciate your support and hope to serve you again soon!

Rated 5 out of 5 stars

Nice quick delivery and very happy with…

Nice quick delivery and very happy with my Petal Pals. Exactly as described and I found looks best up against a wall. Make great gifts too as I ordered x4 😊. Thank You.

June 18, 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much for your lovely feedback! 😊 We're thrilled to hear you're happy with your Petal Pals and that they made great gifts. We love your tip about displaying them against a wall — great idea! Thanks again for your support. 🌸💛

Rated 5 out of 5 stars

Flower Power

…Clear detailed photos of the selection of various flower choices
…A vast array of the variety of flowers
…Can be delivered straight to the recipients address
…Have ordered on a number of occasions now and had positive feedback from all
…Fab for people who suffer from flowers/pollen allergies
…Great price for a gift
…Easy to navigate website

July 7, 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much for your thoughtful and detailed feedback! 🌸 We're thrilled to hear you've had a positive experience with your orders and that our flower alternatives have been well received — especially by those with allergies. We're grateful for your continued support and look forward to helping you with more special gifts in the future! 💐✨

Rated 4 out of 5 stars

a lovely gift

The website was easy to navigate & order from.
the reason I didn't give 5* is because I didn't see very clear delivery information on the website, maybe it was there but I didn't see it.
The gift itself was beautiful & I will be ordering again

July 4, 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much for your kind words and valuable feedback! We're glad to hear you found the website easy to use and loved the gift. We appreciate your note about the delivery information — we'll review how it’s displayed to make it clearer for future customers. Looking forward to your next order! 💛

Rated 5 out of 5 stars

Beautiful product

Beautiful product, my friend loved her bouquet.

June 26, 2025
Unprompted review
Petalpal logo

Reply from Petalpal

That’s wonderful to hear! Glad your friend loved the bouquet—it’s always great to make someone’s day special.

Rated 5 out of 5 stars

Quick and easy

July 5, 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thanks so much! We're glad everything went smoothly 🙌 Let us know if you need anything else!

Rated 5 out of 5 stars

Great item 👌

Great item 👌. Has now been posted, and received by the 'birthday girl' who loved it. I ordered two of the same design, but will definitely order another different design

July 1, 2025
Unprompted review
Petalpal logo

Reply from Petalpal

That’s wonderful to hear — thank you so much! 🎉
We’re so glad the birthday girl loved it, and we really appreciate your support. We look forward to helping you with your next order! 😊

Rated 4 out of 5 stars

A wonderfully unique gift that lasts…

A wonderfully unique gift that lasts forever!
A very beautiful, colouful and bright way to make someone's day for whatever reason.

June 1, 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much for your lovely words! We're thrilled to hear it brought some brightness — that's exactly what we hope for! 🌸✨

Rated 5 out of 5 stars

Order placement was easy

Order placement was easy, delivery prompt. The items were a delight.

June 10, 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much for your kind words! We’re thrilled to hear you enjoyed the experience and the items. 🌟

Rated 5 out of 5 stars

I'm a return shopper (a while between…

I'm a return shopper (a while between drinks though!) and your variety and ease of buying is excellent! Thank you

June 30, 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you for coming back — we're so glad to hear you’ve had a great experience with us again! 💛

Rated 5 out of 5 stars

Beautiful card at a fabulous price

Beautiful card at a very reasonable price. Delivery took longer than expected, however it was worth the wait!

June 27, 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much for your lovely feedback! We're glad to hear you loved the card and felt it was worth the wait, even if delivery took a little longer than expected.

We truly appreciate your support and patience.

Rated 4 out of 5 stars

They look really nice for a special…

They look really nice for a special birthday card.

June 27, 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much! We're so glad you think they look great — we agree, they're perfect for a special birthday card.

We appreciate your kind words and support!

Rated 5 out of 5 stars

Easy ordering

Fast, efficient ordering process.

June 26, 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you! We're so glad to hear the ordering process was smooth for you. 😊




The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look