PetCareRx Reviews 351

Excellent Customer Service and good prices. Thank you!

Natalia was very helpful and spirited. She sympathize with my situation and very responsive. She followed back up with a call and communication. She is a keeper and customer focused.

Natalia was super helpful and knowledgable.

Dealt with employee Peggie Barron-Pauldo who was very very helpful. It was like knew what I was about to ask and answered before I could do. Very informative. I needed an overnight delivery, she put me on a brief hold explaining why she needed to and was back within a min or 2 letting me know that it was all taken care of. Give this employee a raise!!

Just wanted to let you know how much I appreciate PetCareRx service and incredibly fast turn around. I placed an order for cat food on 8/30 and received a shipping notice on 8/31 with shipment due to arrive 9/1. So many people only complain about service if it's not good, this is incredible and appreciated!
Thank you

I spoke to Natalia in regards to suspending my auto shipment every 4 weeks. She was extremely helpful, polite and friendly. So far, all of my correspondence and services through PetCareRX have been superb.

Had a problem with an order. Called your customer service department, and spoke with Peggy. Very nice lady who understood my problem, and quickly fixed it.

I was having trouble with prices in my cart. Peggie helped me understand what the problem and completed my order for me. Excellent help.

PetCareRx customer service is great! The representatives are always prompt, polite and helpful. Peggy was able to make my changes in a jiffy.

Thank you Peggie for your excellent, friendly, and efficient service. I was so worried because I put the wrong address in the order and she was so kind and reassuring and got my order fixed ASAP.

Fast, friendly, and so affordable! I tell everyone I know about this company.

I used PetCareRx to order 6 cases of cat food a few months ago. The process was great so I decided to place another order to give my business to the smaller fish in the pond. My experience with the second order was horrendous.

I placed 3 separate orders for 3 different flavors of food. They went through and charged my card and I received a confirmation. The next day, I received shipping confirmation for 1 of the 3 orders. I logged into my account to check on the other 2 and found that they were cancelled. I didn't cancel them and noone notified me of them being cancelled so I called customer service. I spent a very long time on the phone with her. First, I was told they were cancelled because it was considered bulk. Next, I was told they were cancelled because they didn't have stock (yet it was still available online). After what seemed like an hour of time on the phone, they agreed to allow me to have 3 cases each of the 2 flavors that weren't shipped. I provided payment and received a confirmation. Then, the next day, I received shipping notice and the order was changed to 2 cases each. Again without any notification.

It's hard to explain and make this review understandable but I will never order from them again. They have items in stock and basically refused to take my money and sell them to me. I like to buy 5-6 cases at a time when items are in stock because there is a cat food shortage and it is hard to find the flavors my cat likes available so when I do, I stock up. I should be able to buy what I want to pay for or they should really not sell online.

I feel the whole thing wasted my time on the phone and they have zero communication. It happened twice where they 1st cancelled and then modified an order with no notification.

I tried to support the little guy but at this point, I honestly hope the big guy puts them out of business. Not worth the aggravation.

I ordered pet supplies and then it took months to ship. During that time, I found a different vendor. Without a heads up, Petrx charged me for the shipment and it just showed up at my door.

Common courtesy would be to alert the customer that they would charged (again since it had been months!) and great customer service would be to accept a return of the unused item and refund it.

Instead, they did neither. I would recommend going to 800-pet-meds or chewy who have provided excellent service!

got a free year membership for my 2 pets and she helped me navigate the site so I do not have to auto renew and can try and decide in a year if I want to continue--thank you for being honest

They reduce of amount ordered without asking the customer. Supposed to be free shipping when you buy over $49 but when they reduce amount of the product they actually send u - overall price paid is dropping as well and they will charge u shipping $5.99. they re-write the whole order and amount paid without u knowing. total scam. When called customer service- I got accused of not "being sensitive to other customers" and "not understanding that it's a normal way to contact business".....simply for asking to send me the whole order (all product was still in stock on their web-site) as ordered with discount and free shipping. Never had anyone changing order after the fact for "short supply" while advertising that short supply still on web-site as being fully in stock. You bought this amount and you shipping the amount you paid for . Customer service actually told me in a rude mocking manner that 5 items of the same product is a huge amount to buy and I should not count on more.

Your agent Peggie Barron-Pauldo was of great assistance with a shipping error issue. I received 2 of the same items even though my order stated otherwise. She was thorough and professional. Thank you PetCar eRx for good customer service agents like her!

Peggie was a joy to speak to, knowledgeable and answered all My questions. I had called 10 minutes before and got another person. She had Me so worked up I asked for Her supervisor, but She told Me She didn’t have one!!!! I told Her to cancel My order and I would call back, which I did. I will ask for Peggie in the future!!!

Alicia from customer service was wonderful. She was very helpful.
Thank you

Today I had the pleasure of speaking to Jessica Sajdak, on the phone re my dog's prescription food refills. She went the extra mile to look into getting my issue resolved and I am so very grateful that she did! Thank you, Jessica, and the Pet Care Rx Team for your outstanding customer service!

I'm very surprised that anyone has had a good experience with this company. I've interacted with them several times since starting my annual, $99, membership, and every time it's been like pulling teeth. Every time I email, it takes weeks to get a response. Their emails always start with an apology, saying they are so behind on communications, blaming COVID, but it's now March of 2022, and that argument just doesn't work anymore (and they've been using that excuse for three months with me...).

Then, when you respond back, it starts all over. Hurry up and wait.

I've had problems with packages being delivered on time (weeks late), with packages not including everything they say they do--and then, when they've promised to refund me for the missing item, the refund has never come, and I've had to contact my credit card company.

I do not recommend this company at all. I say run. Don't sign up for their annual membership, and don't expect timely customer service.