Petcaresupplies Reviews 

177
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

Terrible customer service. Placed order and after a week, the order had still not shipped. Was told on the phone it was a Canadian company and that is what my withdrawal from debit card said. Order... See more

Rated 5 out of 5 stars

Frontline Flea Treatment for Cats is a national brand at an excellent value. Pet Care Supplies has name brand, high quality products at exceptionally reasonable prices. I am very pleased with Pet Ca... See more

Rated 4 out of 5 stars

With prices on everything going up, it’s nice to be able to get pet prescriptions at a significantly lower price than I see elsewhere. I get my dogs Heartgard, Nexgard and Apoquel here. Because t... See more

Rated 5 out of 5 stars

I have been using Seresto collars from petcaresupplies.com for over a year. They are authentic, with the Bayer trademark. Some reviews here complain that the spelling of words on the package are not "... See more

3.5

Average

TrustScore 3.5 out of 5

177 reviews

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3.5

All reviews

(177)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful and courteous staff…

Very helpful and courteous staff member. I was not able to order the items I wanted because of limited supply. The member not only placed my order but was very knowledgeable about the product. I was able to obtain exactly what my pets needed!!

November 2, 2021
Unprompted review
Rated 5 out of 5 stars

Honest, reputable company

Second time in 2 years I've purchased Flea collars from them. They have original products and very competitive prices. Very nice to deal with Petcaresupplies.

October 18, 2021
Unprompted review
Rated 5 out of 5 stars

I have been ordering Frontline Plus for…

I have been ordering Frontline Plus for my cats for 7 years. The customer service reps are always friendly and accommodating. The product has always worked well and receive it in a timely manner. Thank you PetCareSupplies

October 18, 2021
Unprompted review
Rated 5 out of 5 stars

Great company

This is a great place to order pet supplies. The prices are much better. I made a mistake on my order and called customer service right away. Brian was very helpful and courteous. He corrected my order in no time. Will definately order here again

October 16, 2021
Unprompted review
Rated 5 out of 5 stars

I have ordered twice from…

I have ordered twice from petcaresupplues and was totally satisfied. The price was excellent.
My first order took awhile to get here, my second order was quick.
I did call customer service because I ordered the wrong size, they fixed it immediately. I ask where they were located and he told me the UK.
Thanks Martha

October 1, 2021
Unprompted review
Rated 5 out of 5 stars

Seresto premium Cat Collar Best Deal

I alway purchase my cats premium Seresto collar from Petcaresupplies.com. The shipping does take about 2 weeks, so be prepared for that. They are so helpful over the phone and the quality is top notch because they are the ones that ship them to the United States.

September 30, 2021
Unprompted review
Rated 5 out of 5 stars

Prompt Service

I find ordering from PetsCare to be prompt and timely. Prices are usually lower then the big name stores and items appear to be always in stock.

September 30, 2021
Unprompted review
Rated 5 out of 5 stars

Authentic product, great price

I ordered a Seresto collar. It took a little longer to receive (maybe due to covid?), but the price was excellent and the product was authentic. I plan to order again when I need another.

September 29, 2021
Unprompted review
Rated 4 out of 5 stars

Satisfied with the products that I have received.

This is my 2nd time ordering Seresto collars for my 3 cats. The first ones lasted about a year. I also use the Frontline Plus each time I get a new pet, and this works just fine. I've never had a problem with any products I have ordered other than shipping takes a little longer, but it is free and tracking is provided to me.

September 28, 2021
Unprompted review
Rated 5 out of 5 stars

3rd time ordering Seresto

3rd time ordering Seresto from this company and never a problem with delivery or with the collars.
We live in an area with lots of deer running through our yard and my dog has never had a tick on her.

September 28, 2021
Unprompted review
Rated 1 out of 5 stars

Fraudulent

Fraudulent
They seem to be using a web site store front to do unauthorized credit purchases on credit cards. Their website sounds legit until you realize the call center is in the United Kingdom. whats strange with this? I am in the US.
The call center says they are Global store. I bet they are!, more likely a global scam, fortunately I was able to flag the charges(usually under
($100.00 dollars) and reverse the charges with my credit provider. They are using a similar website as the real store

April 15, 2021
Unprompted review
Rated 2 out of 5 stars

Disappointed

Bought the Seresto cat collar for my outside cat, received it but the reflectors were missing. I contacted them and they told me that the reflectors didn't affect the purpose of the collar as far as protecting from fleas and ticks, which I already knew. I explained that I wanted the reflectors that were supposed to come with the collar for the reflective purposes since my cat was outside. They then proceeded to tell me that they didn't offer the reflectors, which was not stated on the website. If I had of known that, I wouldn't have ordered it. They couldn't even send me the reflectors because they didn't have them, just the collar, which has places on it that the reflectors go. They offered a discount on my next purchase, I told them that I would not be ordering from them again. Bad business.

March 26, 2021
Unprompted review
Rated 1 out of 5 stars

Ordered 4 days ago on a Monday

Ordered 4 days ago on a Monday. Their website says "guaranteed worldwide delivery" and "free shipping". Turns out I was charged shipping AND never got a shipping notification. Called them and the guy told me my shipment would be here in 28 days, then changed it to "10-15 business days". I told him I'd like to cancel and get a refund because I need the product much sooner than that and he said "oh, it just shipped a few minutes ago" and refused to cancel or refund. I asked for the tracking number and he said there wasn't one. So riddle me this. How do you "guarantee worldwide delivery" without a tracking number? NOTHING on their website says anything about everything coming from china. Very deceptive company.

December 3, 2020
Unprompted review

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