Great delivery ordered Tuesday morning on my doorstep 11am Wednesday. I found a flea and worm pill Capstar brand fantastic for my fluffy cat Izzy no more fighting to spread fur on the back of her neck... See more
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Review summary
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I just had to write a review for the amazing customer service I received. I brought cat kibble that came damaged in the box, I emailed and got a response right away and got sent a replacement. It’s m... See more
Company replied
Petdirect are such an incredible company to buy from. Absolutely game changing. Their customer service in store and online is second to none. They offer consultations for your pets and advice, I booke... See more
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Petdirect makes it sooo easy to shop for your furbaby. Great range, good prices, fast reliable service. A subscription means that you never run short with food and tge flexibility of being able to cha... See more
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Company details
Written by the company
Petdirect is proud to be New Zealand’s #1 Kiwi-owned pet supply retailer, dedicated to providing the best products and services for your beloved pets. With a passion for pets and their well-being, we offer an extensive range of high-quality pet food, accessories, toys, and healthcare solutions for cats and dogs. From everyday essentials to premium products, we’ve got everything your pet needs, backed by our expert advice and unmatched customer care. We’re not just a pet store; we’re here to help enhance the lives of pets and their owners. Our easy-to-navigate online store offers a seamless shopping experience with free shipping across New Zealand for orders over $79, including rural delivery, so your pet's favourite products arrive right to your door. Our loyalty programme, Pet Perks, offers exclusive discounts, Airpoints Dollars™ with every purchase, and special anniversary treats, making each shopping experience rewarding. In addition to our online services, we’ve recently opened our first physical store in Takapuna, Auckland, where pet parents can enjoy a hands-on shopping experience, including a unique treat bar for dogs. At Petdirect, we believe in supporting pet owners with more than just products—we’re here to provide expert advice, tips, and guidance from our in-house veterinarians and partners like Mark Vette, New Zealand's leading dog trainer. As a brand, Petdirect is committed to responsible pet ownership and animal welfare, ensuring that every product we sell is safe, trusted, and loved by pets across New Zealand. Whether you’re shopping for your furry friend’s daily needs or something special, you can count on us for quality, value, and a genuine love for pets. Join the Petdirect family today and discover why we’re New Zealand’s favourite pet supply store!
Contact info
32e Patiki Road, 1026, Auckland, New Zealand
- 0800 200 240
- support@petdirect.co.nz
- petdirect.co.nz
5.0
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Very easy to buy from Petdirect
Very easy to buy from Petdirect, but even more important for pet parents, is the excellent advice you get for the different breeds of dogs. They really care about your fur babies and have fantastic product knowledge.
June 27, 2026
Unprompted review
Reply from Petdirect
Kia ora Kathryn! 🐾
What wonderful feedback, and we're so grateful for taking the time to share it! We absolutely love seeing pet parents like you find value in both our seamless shopping experience and the knowledgeable advice our team provides. Your fur babies deserve the best, and we're thrilled we can help you care for them with confidence.
Ngā Mihi The Petdirect Team 🐕⭐⭐⭐⭐⭐
100% happy
Easy to order. Extremely fast delivery - next day. Prices were below supermarket costs. Items were as described. Very happy to buy from them again
June 25, 2026
Unprompted review
Reply from Petdirect
Kia ora Doreen! 🐾
Thank you so much for the fantastic feedback - we're thrilled you had such a wonderful experience with us! We really appreciate your kind words about our speedy delivery, competitive pricing, and accurate items. We can't wait to see you again soon and keep your furry friends happy!
Ngā Mihi
The Petdirect Team 🐕🐈
Good range and prices + speedy delivery
June 30, 2026
Unprompted review
Reply from Petdirect
Kia ora Melanie! Thank you so much for the fantastic feedback - we're thrilled you loved our product range, competitive prices, and lightning-fast delivery! 🐾
We really appreciate customers like you and can't wait to see you again soon.
Ngā Mihi The Petdirect Team
Reply from Petdirect
Kia ora Bonnie 🐾
Cheers so much for the wonderful feedback! We're stoked to hear you're happy with our diverse product range and speedy delivery. We really appreciate seeing you and can't wait to help you out again soon!
Ngā Mihi
The Petdirect Team 🐕😺
Prompt reliable service and easy order…
Prompt reliable service and easy order process from start to finish.
Very friendly and efficient customer service and great, easy to navigate website.
July 4, 2026
Unprompted review
Reply from Petdirect
Kia ora DM! 🐾
Thank you so much for the fantastic ⭐⭐⭐⭐⭐ review - we're thrilled that you found our service speedy and dependable!
We really appreciate your kind words about our team and website.
Ngā Mihi The Petdirect Team 😺🐶
Reply from Petdirect
Kia ora Carla! 🐾 Thank you so much for the wonderful feedback - we're thrilled you're happy with your speedy delivery, fantastic range, and amazing savings!
Ngā Mihi The Petdirect Team 🐱🐶
Great pruce
The price of the cat litter was very competitive, delivery price was good and delivery was very speedy
July 1, 2026
Unprompted review
Reply from Petdirect
Kia ora Sue, thank you so much for the wonderful feedback! 🐱 We're thrilled to hear you were impressed with our competitive pricing on cat litter and our swift delivery.
Ngā Mihi The Petdirect Team
Fast delivery with awesome range at…
Fast delivery with awesome range at great prices
July 4, 2026
Unprompted review
Reply from Petdirect
Kia ora Ria! 🐾 Thank you so much for the wonderful feedback - we're thrilled you had such a fantastic experience with us!
Ngā Mihi The Petdirect Team 🐕🐈
Pawsome shop!!
Great cheap pricing, super fast delivery, fantastic range of products for all pets. 10/10 will purchase from here again :] pup looks so cute in her collar
July 1, 2026
Unprompted review
Reply from Petdirect
Kia ora M! 🐾
Thank you so much for the lovely feedback and for choosing Petdirect. We're thrilled your pup is looking adorable in her new collar, and we absolutely love hearing that our fantastic range and speedy delivery are hitting the mark. We can't wait to see you again soon!
Ngā Mihi The Petdirect Team 🐕
Great delivery ordered Tuesday morning…
Great delivery ordered Tuesday morning on my doorstep 11am Wednesday. I found a flea and worm pill Capstar brand fantastic for my fluffy cat Izzy no more fighting to spread fur on the back of her neck. I love the pine pellets cat litter no cat smell in my house and super easy to clean out the litter box nothing sticks to bottom easy Cleaning 😀
July 1, 2026
Unprompted review
Reply from Petdirect
Kia ora Nikki! 🐱
What an amazing review, thank you so much for taking the time to share your fantastic feedback! We're thrilled that Izzy is now enjoying her flea and worm treatment without the fuss.
Thanks again for choosing Petdirect for Izzy's care - we can't wait to see you again soon! 🐾
Ngā Mihi
The Petdirect Team
Reply from Petdirect
Kia ora Janet! 🐱
Thank you so much for the wonderful review! We're thrilled to hear that your cats are happy and that everything arrived quickly.
We look forward to seeing you again soon at Petdirect!
Ngā Mihi
The Petdirect Team 🐾
A GREAT PET STORE
Great range. SUPER FAST DELIVERY. VERY COMPETITIVE PRICING.
.... Highly recommend
July 3, 2026
Unprompted review
Reply from Petdirect
Thank you so much for the wonderful feedback, Maria! 🐾 We're thrilled that you've had such a fantastic experience with Petdirect. We really appreciate your kind recommendation and look forward to seeing you again soon!
Ngā Mihi
The Petdirect Team 🐱🐶
Awesome service
The team at pet direct do an awesome job well done everyone
July 1, 2026
Unprompted review
Reply from Petdirect
Kia ora Bobbie! 🐾
Aroha mai, we're absolutely thrilled by your fantastic ⭐⭐⭐⭐⭐ review! It's wonderful to know we're doing an excellent job seeing you and your furry friend(s). Your kind words mean so much to our amazing team at Petdirect, and we're genuinely grateful for your support.
Ngā Mihi
The Petdirect Team 🐾
Quick service with no complaints at…
Quick service with no complaints at this end. Good pricing
July 1, 2026
Unprompted review
Reply from Petdirect
Kia ora Sandra! 🐾
Thank you so much for the wonderful ⭐⭐⭐⭐⭐ review! We're absolutely thrilled to hear that you've had a speedy experience with us and that our pricing has hit the mark.
We look forward to seeing you again soon!
Ngā Mihi
The Petdirect Team 🐱🐶
Great range and fast delivery
Good product information, great options for senior doggos and incredibly fast service.
June 30, 2026
Unprompted review
Reply from Petdirect
Kia ora Brooke,
Thank you so much for taking the time to share your wonderful feedback! 🐕 We're absolutely thrilled to hear that you found our product information helpful and that our fantastic range of senior dog options worked so well for your furry friends.
Ngā Mihi
The Petdirect Team 🐾
Wow, PetDirect ace the dying art of great customer service
Wow, just want to say how impressed I am with PetDirect's stand out customer service on more than one occasion recently. Yesterday I
received in my letterbox a beautiful card from the team in sympathy for the passing of my beloved, elderly cat... I was gob-smacked in the most appreciative way, even my cats vet didn't bother sending a card in sympathy after the thousands I'd spent there on his care and despite the sad, inevitable ending. The card and envelope was hand written and the message felt genuinely sincere and caring. I was deeply touched by the thoughtfulness & compassion from the team behind PetDirect on this and the one previous occasion I'd been in touch which would've been the only way they'd know of my cats passing. You see I'd written a 1 star review for some products my cats wouldn't touch, just being honest. Not only did they reach out to me directly to remedy it, offering a refund, their integrity at accepting the poor review for the product was genuine in order to help inform other customers. Honestly, this is the kind of integrity, ethics, decency and above all exceptional customer care that is just like an absolute dying art nowadays. Thank you PetDirect! Really proud to be a customer of yours, your service is so appreciated and definitely not gone unnoticed.
July 1, 2026
Unprompted review
Reply from Petdirect
Thank you so much for taking the time to share this, your message has genuinely moved us. We're so deeply sorry for the loss of your beloved cat, and we're honoured that our card brought you some comfort during such a difficult time. What truly matters to us is showing up for our customers not just when things go smoothly, but especially during the moments that matter most, and your kind words mean everything to our team. Thank you for trusting us with your pet's care, and for being the kind of honest customer who helps us continually improve.
Taylor
Petdirect Customer Care
Easy to order.
Easy to order.
Prompt delivery.
Specific food for our rag doll cat.
Great specials .
Highly recommend .
July 2, 2026
Unprompted review
Reply from Petdirect
Thank you so much, Pip! We're delighted that ordering was smooth and your Ragdoll is enjoying their special food. We really appreciate your recommendation, and we look forward to serving you and your furry friend again soon!
Reply from Petdirect
Thank you so much, Jody! We're thrilled you're enjoying the app and that your delivery arrived quickly, that's exactly what we aim for. We appreciate your business and hope to serve you again soon!
Great all round
Great range, very competitive pricing and incredibly quick dispatch and delivery. I'll be using Petdirect going forward as it's just too convenient lol
June 29, 2026
Unprompted review
Reply from Petdirect
Thank you so much for the fantastic review! We're delighted that our range, pricing, and speedy dispatch have made shopping for your pets so convenient :)
Pet direct is amazing
I just had to write a review for the amazing customer service I received. I brought cat kibble that came damaged in the box, I emailed and got a response right away and got sent a replacement. It’s my first time purchasing for my 11 year old kitty mojo he’s loving the salmon oil and kibble. Thank you so much pet direct I definitely will be purchasing again ⭐️⭐️⭐️⭐️⭐️
June 30, 2026
Unprompted review
Reply from Petdirect
Thank you so much for taking the time to leave such a wonderful review, Alexandra! We're thrilled that we could quickly resolve the damaged kibble issue and that Mojo is loving his new salmon oil and kibble.
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