Great delivery ordered Tuesday morning on my doorstep 11am Wednesday. I found a flea and worm pill Capstar brand fantastic for my fluffy cat Izzy no more fighting to spread fur on the back of her neck... See more
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Review summary
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Reviews shaping this summary
I just had to write a review for the amazing customer service I received. I brought cat kibble that came damaged in the box, I emailed and got a response right away and got sent a replacement. It’s m... See more
Company replied
Petdirect are such an incredible company to buy from. Absolutely game changing. Their customer service in store and online is second to none. They offer consultations for your pets and advice, I booke... See more
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Petdirect makes it sooo easy to shop for your furbaby. Great range, good prices, fast reliable service. A subscription means that you never run short with food and tge flexibility of being able to cha... See more
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Company details
Written by the company
Petdirect is proud to be New Zealand’s #1 Kiwi-owned pet supply retailer, dedicated to providing the best products and services for your beloved pets. With a passion for pets and their well-being, we offer an extensive range of high-quality pet food, accessories, toys, and healthcare solutions for cats and dogs. From everyday essentials to premium products, we’ve got everything your pet needs, backed by our expert advice and unmatched customer care. We’re not just a pet store; we’re here to help enhance the lives of pets and their owners. Our easy-to-navigate online store offers a seamless shopping experience with free shipping across New Zealand for orders over $79, including rural delivery, so your pet's favourite products arrive right to your door. Our loyalty programme, Pet Perks, offers exclusive discounts, Airpoints Dollars™ with every purchase, and special anniversary treats, making each shopping experience rewarding. In addition to our online services, we’ve recently opened our first physical store in Takapuna, Auckland, where pet parents can enjoy a hands-on shopping experience, including a unique treat bar for dogs. At Petdirect, we believe in supporting pet owners with more than just products—we’re here to provide expert advice, tips, and guidance from our in-house veterinarians and partners like Mark Vette, New Zealand's leading dog trainer. As a brand, Petdirect is committed to responsible pet ownership and animal welfare, ensuring that every product we sell is safe, trusted, and loved by pets across New Zealand. Whether you’re shopping for your furry friend’s daily needs or something special, you can count on us for quality, value, and a genuine love for pets. Join the Petdirect family today and discover why we’re New Zealand’s favourite pet supply store!
Contact info
32e Patiki Road, 1026, Auckland, New Zealand
- 0800 200 240
- support@petdirect.co.nz
- petdirect.co.nz
5.0
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Easy,fast ,good prices
Once I got my head round the app it was excellent, delivery to Bluff from Auckland in two days well packaged, not just a bag of food dumped on the doorstep. Already recommended to my daughter
May 16, 2026
Unprompted review
Reply from Petdirect
Thanks Rob, we're so glad the app clicked for you and that your daughter's hearing about us. We really appreciate you taking the time to mention our packaging care, making sure everything arrives in perfect condition is something we take seriously, especially for those longer South Island deliveries!
Quick and easy
It was extremely easy to make my purchase. Pet Direct have an awesome range of products for all our fur babies, and at great prices. So quick to get all your pets needs without going out to the shops. Was also a very quick delivery service. Can certainly recommend them.
May 18, 2026
Unprompted review
Reply from Petdirect
Thank you so much, Joy. We're thrilled you had such a smooth experience and appreciate you highlighting how quickly we got your order to you, that's something we really pride ourselves on. Your recommendation means the world to us, and we look forward to helping you care for all your fur babies again soon.
Great customer service and business
Great customer service. Knowledgeable staff and quick delivery for online orders.
May 12, 2026
Unprompted review
Reply from Petdirect
Thank you so much for taking the time to leave this review, Lea! We're delighted that our team's knowledge and speedy delivery made your experience such a positive one, that's exactly what we strive for every day.
Pet Direct, my go to
I am always totally satisfied by products, packaging and delivery
May 21, 2026
Unprompted review
Reply from Petdirect
Thank you so much for being a loyal customer. We're thrilled that our products, packaging, and speedy delivery consistently meet your expectations!
Reply from Petdirect
Thank you so much for the brilliant review, Karen. We're thrilled that you found our prices competitive and that your delivery arrived quickly, that's exactly what we strive for with every order.
Very happy long term user of Petdirect
Petdirect website is very user friendly. Extensive product range. Pet food prices lower than most other stores/online sites. Fast delivery, super efficient auto-delivery (which is easy to update/change/add to if needed. Very trustworthy store. I've never contacted Customer Service as they've never made a mistake. Good comms too when things happen (weather situations) so you are kept in the loop re deliveries.
May 21, 2026
Unprompted review
Reply from Petdirect
Thank you so much for taking the time to share your kind words, Angela! We're delighted to hear you've been a happy customer for so long, and we're especially pleased that our Autodeliver service has made keeping your pet supplied so convenient and hassle-free. Your loyalty means everything to us, and we'll keep working hard to maintain the standards you've come to expect.
Always great fast service Made an…
Always great fast service Made an order on Sunday’s was delivered on Monday
May 17, 2026
Unprompted review
Reply from Petdirect
Thank you so much for your kind words and the five-star rating! We're so happy to hear that you received your order promptly and are satisfied with our service.
I ordered some food for my dog online…
I ordered some food for my dog online and it was delivered the following day. Fantastic fast service thank you 😊
May 13, 2026
Unprompted review
Reply from Petdirect
Hello Tracey,
Thank you for your wonderful feedback! We're thrilled to hear that you were pleased with our fast delivery service. We look forward to serving you and your furry friend again soon!
Best wishes,
The Petdirect Team
Highly recommend Pet Direct
Highly recommend Pet Direct, fast delivery and the best price around normally
May 19, 2026
Unprompted review
Reply from Petdirect
Hello Megan,
Thank you so much for your wonderful review! We’re thrilled to hear that you found our delivery fast and our prices competitive. Your recommendation means a lot to us.
Great service Order just what we needed and was…
Order just what we needed and was delivered in a day and half from making the order. That was from Auckland to Lower Hutt Wellington. Would use them again Thank you
May 14, 2026
Unprompted review
Reply from Petdirect
Hi Mary,
Thank you so much for your wonderful review! We're delighted to hear that your order was delivered quickly from our Auckland Warehouse!
Reply from Petdirect
Hello Mika,
Thank you for the fantastic review! We're thrilled to hear that your order arrived so quickly. We strive to provide fast and efficient service and we're glad we met your expectations.
I will always keep coming back
I will always keep coming back to Petdirect. Great promotions, great product range and very reliable delivery.
May 19, 2026
Unprompted review
Reply from Petdirect
Hello Kel,
Thank you so much for your wonderful review! We're thrilled to hear that you enjoy our promotions, product range, and reliable delivery. Your continued support means a lot to us, and we look forward to seeing you again soon.
I have always had exceptional support…
I have always had exceptional support with pet direct .
My autoships are easy to manage and they always respond to any queries .
May 18, 2026
Unprompted review
Reply from Petdirect
Hello Partridge Estelle,
Thank you so much for your ⭐⭐⭐⭐⭐
review! We're thrilled to hear that you've had a great experience with our support and that managing your Autodeliver has been easy
Products for our Dogs
Great website, easy to find products, excellent pricing, next day delivery & we live on a lifestyle block. Will definitely order through Pet Direct again, excellent experience 😊
May 14, 2026
Unprompted review
Reply from Petdirect
Hello Rebekah,
Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our website, pricing, and delivery service. Ensuring convenience and satisfaction for our customers is a priority, so your feedback means a lot to us.
I have observed that my cats are…
I have observed that my cats are healthy on the cat food from Petdirect, and for me ordering is always easy and convenient.
May 18, 2026
Unprompted review
Reply from Petdirect
Hello Amanda,
Thank you so much for your fantastic review! We're thrilled to hear that your cats are thriving on our cat food and that you've found our ordering process easy and convenient.
Great shopping
The size guide for harnesses was so easy to follow, they stock a great range of quality brands and shipping was exceptionally fast.
May 13, 2026
Unprompted review
Reply from Petdirect
Thank you, Jaycee & Joel, for your fantastic feedback! We're thrilled to hear that you found our size guide user-friendly and appreciated our range of quality brands. It's great to know that our speedy shipping met your expectations. We look forward to assisting you again soon!
Reply from Petdirect
Hello Mark,
Thank you for your ⭐⭐⭐⭐⭐ review! We're thrilled to hear that you had a great experience with our service, we truly appreciate your support.
Reply from Petdirect
Hi Annette,
Thank you so much for your fantastic review! We're thrilled to hear you enjoyed our fast and quick delivery service.
Easy ordering and very quick delivery.
Easy ordering and very quick delivery.
May 17, 2026
Unprompted review
Reply from Petdirect
Hello Brent,
Thank you for your fantastic review! We're delighted to hear that you found the ordering process easy and that your delivery was quick. We look forward to seeing you again soon!
Great service
Great service. I order anything and the next day it arrives. My dog is on Proplan. Great product range as well.
May 17, 2026
Unprompted review
Reply from Petdirect
Hi Natalie,
Thank you so much for your ⭐⭐⭐⭐⭐
review! We're thrilled to hear that you're pleased with our service and quick delivery. It's great to know that Pro Plan is working well for your dog and that you appreciate our product range
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