Pet Doors R Us Ltd Reviews 15

TrustScore 4.5 out of 5

4.5

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Company details

  1. Animals & Pets

Information provided by various external sources

...for all your pet door requirements and needs. The original pet door specialists - we supply throughout New Zealand (and install throughout Auckland) quality cat and dog doors for installation into glass, wooden doors or into aluminium. We are a family owned and operated business, established in 1983, our product knowledge of the pet doors /parts we source and provide, the quality workmanship, along with our back up service and the free advice we offer - finds our clients coming back at every shift/move and the recommendations and word of mouth advertising they give us is the backbone to our business and makes us proud. We're here to provide the best cat flap or dog flap for you and your cat or dog's requirements and home situation, and to offer a back up service second to none.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

15 reviews

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Rated 5 out of 5 stars

Communication and Good Service

Brilliant service!
Greg explained the process thoroughly and explained a lot of the ‘next steps’ and shared his knowledge. Highly recommend

December 2, 2025
Unprompted review
Pet Doors R Us Ltd logo

Reply from Pet Doors R Us Ltd

Thanks for your kind words and the review Gen... we strive to provide the best service we can and our 42 years of business (goodness that makes us feel so old! STILL Greg & I here running the family business) usually puts us in good stead to know what works best for each situation and helps us to make sure each and every client gets the best results they can.
Your appreciation is wonderful and we thank you for taking the time to post it here. Have a happy and safe holiday season
warmest regards
Alie and Greg
>^..^< ,, _ ,, )~

Rated 5 out of 5 stars

Part ordering for big dog door

Ordered a replacement flap for large dog door, that my two big dogs had just worn down. Arrived very fast and was packed very securely. Even had a little yellow sticker to which way to put the flap in. Great service. Already recommended Alie and Greg to my daughter.

October 15, 2024
Unprompted review
Pet Doors R Us Ltd logo

Reply from Pet Doors R Us Ltd

Many Thanks for your kind review Elke, definitely no need to buy complete new door when only the flap broken, glad we could help!
warmest regards, Alie and Greg

Rated 5 out of 5 stars

Brilliant company

Brilliant, fast service. Product is amazing and exactly as advertised. Definitely recommend them.

August 28, 2024
Unprompted review
Pet Doors R Us Ltd logo

Reply from Pet Doors R Us Ltd

Thanks Melanie, so glad we could be of service, warmest regards, Greg & Alie

Rated 5 out of 5 stars

Highly recommend Pet Doors R Us

Highly recommend Pet Doors R Us! Great friendly service before and during the installation of our cat door with suggestions made that were more suitable than our original plan. Greg also took the time to provide advice for other aspects of our glazing. Quality service at a reasonable price!

March 27, 2023
Unprompted review
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Reply from Pet Doors R Us Ltd

Thanks Tracey for your kind review, so glad we could be of service, warmest regards, Alie and Greg

Rated 5 out of 5 stars

These guys are THE BEST!

These guys are THE BEST. Greg explained everything clearly and he also took the time to explain any potential problems or complications. He gave me all our options but left the final decision with me. His work was excellent and we couldn't be happier with our microchip pet door. Ask for Greg and Alie, good customer service and good quality workmanship.

June 1, 2021
Unprompted review
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Reply from Pet Doors R Us Ltd

Thanks so much for your kind words Warren, we aim to please and it's always lovely to hear we have indeed done so, have a wonderful day
warmest regards
Greg and Alie
>^..^< ,,_,,)~

Rated 5 out of 5 stars

Outstanding from start to finish

From the moment I spoke with Allie to when Greg had finished installing the dog door, the entire experience and service was simply outstanding. These guys are an awesome team. If you're thinking about getting a dog or cat door, stop looking at options and just get Allie and Greg to sort it for you.

September 16, 2020
Unprompted review
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Reply from Pet Doors R Us Ltd

Oh my goodness what kind words Jeremy!!! You made us blush! ~^..^~ =^..^=
It's our pleasure being of service and thank you so much for taking the time to place this review, we are humbled
warmest regards
Greg and Alie
=^..^= ,,_,,)~

Rated 5 out of 5 stars

Alie was so incredibly helpful!

Alie was so incredibly helpful!! Took lots of time to explain the dog doors and ask for our dog door planned location.
A fast and easy solution was found and door was shipped to us.
Thanks so much! Highly recommend A+++++++

May 31, 2020
Unprompted review
Pet Doors R Us Ltd logo

Reply from Pet Doors R Us Ltd

Thanks for your kind words Francene, happy to help where I can and find the best/cheapest options available for your requirements, so glad we could be of service.
warmest regards
Alie
>^..^< ,,_,,)~

Rated 5 out of 5 stars

One of the best services I ever had in…

One of the best services I ever had in AKL. Both Greg and Alie are brilliant. Alie knew exactly what we needed and Greg finished our cat door with all the details. They are very friendly, efficient and professional. Highly recommend!!!

March 15, 2020
Unprompted review
Pet Doors R Us Ltd logo

Reply from Pet Doors R Us Ltd

Thanks so much for taking the time to place a review Kelly, we know life is busy and time is precious so it's very kind of you to place spend some time placing feedback on our service, we are so pleased we could be of service and help you and your pet/s.
Warmest regards
Greg and Alie >^..^< ,, _ ,,)~

Rated 5 out of 5 stars

5/5 would recommend!

Greg and Alie were extremely helpful, and displayed some of the best customer service I have seen in a long time. We are incredibly happy with the finished product, and would recommend this business to anyone looking to get a pet door installed. Thank you very much Greg and Alie!

August 29, 2018
Unprompted review
Pet Doors R Us Ltd logo

Reply from Pet Doors R Us Ltd

Thanks for your kind words Alisha, glad we could be of service, we're always here for any of your pet door or glazing requirements >^..^< warmest regards Greg & Alie

Rated 5 out of 5 stars

Excellent service from the team at Pet…

Excellent service from the team at Pet Doors R Us. I received good info from Alie over the phone to help me decide what we needed for our dog, then Greg followed it up with a great installation and friendly service. Would recommend.

May 29, 2018
Unprompted review
Pet Doors R Us Ltd logo

Reply from Pet Doors R Us Ltd

Thanks for taking the time to place feedback Conor, glad we could help you and your 'four legged family', hope you're all enjoying the freedom the dog door brings, warmest regards Greg & Alie =^..^= >^..^<

Rated 5 out of 5 stars

Fabulous people

The service Alie and Greg provided was more than just "excellent"! They delivered their service in very professional manner, and at same time, very fun and entertaining way. Greg's done fabulous job intalling a cat door. He talked me through every steps of the procesdure, and it was really reassuring and fascinating. He made it look like a very easy job, but I am sure it takes a lot to get the job done that well. And I have to mention that his business card is so cool, it's worth seeing!

October 3, 2016
Unprompted review
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Reply from Pet Doors R Us Ltd

Glad you like the card, yes it always gets a giggle >^..^< Thanks for your wonderful feedback, we are indeed humbled,
warmest regards Greg & Alie =^..^=

Rated 5 out of 5 stars

Amazing service

These guys were quick, efficient and friendly - I had been trying to organise a cat door elsewhere, luckily I then latched on to this company. Dropped in when they said they would, and were able to do the installation there and then. Thanks!

August 24, 2016
Unprompted review
Pet Doors R Us Ltd logo

Reply from Pet Doors R Us Ltd

Thanks Helen, glad we could help when/as you required us, warmest regards Greg & Alie =^..^= >^..^<

Rated 5 out of 5 stars

Excellent Service

We needed a dog door installed and an existing cat door moved to a different location within our house. Greg gave us some great options and advice and was genuinely interested in finding the most cost effective option for us. Really happy with the final result (and price). Pleased to say all pets are using their new doors with ease, thanks for the tips Greg !

October 4, 2015
Unprompted review
Pet Doors R Us Ltd logo

Reply from Pet Doors R Us Ltd

Thanks Abby. glad we could help, finding the best but cheapest/most economical option for your needs is always our aim, warmest regards Greg & Alie >^..^<

Rated 5 out of 5 stars

Brilliant!

Was fantastic service! Super friendly, efficient and well informed. Was on time and cleaned up. The best part was they were the best quote around! Super hassle free and highly recommended!

September 23, 2015
Unprompted review
Pet Doors R Us Ltd logo

Reply from Pet Doors R Us Ltd

Many Thanks for the kind feedback Joshua - our pleasure to help where we can. regards Greg and Alie >^..^<

Rated 5 out of 5 stars

Awesome -

Awesome:

Our PetDoorsRUs story:

We had just moved into a new house with old and rusty cat door which had a broken hinge - and being winter - we needed it up and running quickly for our dog.

A quick Google search led us to PetDoorsRUs... then a quick phone call to their owner - Allie - and she asked all the questions needed to work out what sort of cat door it was, the size and she had the rights spare parts in the post which arrived next day.

its an awesome feeling when someone makes a hard job really simple like that. Big fans ever since, and have done other business together

Thumbs up and we can 1,000% recommend these guys!

August 25, 2015
Unprompted review
Pet Doors R Us Ltd logo

Reply from Pet Doors R Us Ltd

Many Thanks for the feedback Simon - glad our product knowledge could save you some money - no need for a new door when it's only part/s required! Regards Greg and Alie >^..^<

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