PetFirst Pet Insurance Reviews 223

Everyone has been nice and helpful.

Pet First has been terrific ... very responsive to questions I have had and excellent on claim support.

Never was notified of their system going down and when I called, I found out claims that were sent in needed to be resent. Thete should have been a courtesy email that went out to all members.

Not as happy with the cost or plans.

I've had PetFirst insurance on my dog since I first got him. He now has developed an autoimmune disorder (which is hopefully going into remission) and I've been reimbursed for a LOT of Vet costs. Sometimes it takes longer than I'd like for reimbursement, but they always do! So glad my dog has insurance!

My adopted dog, Maddie, came with a 1st month free membership a year and a half ago. The cost is minimal compared to some of the medical bills I have had for other dogs in the past. I am so glad Wags and Whiskers encouraged me to open the policy.

Since 2008, I have had four of my precious rescue-dogs insured through PetFirst. Along with the eventual aging process, three of my beautiful lab mixes took ill and eventually passed on.
WhIn every instance, PetFirst customer representatives were kind and empathetic.
My refunds were paid promptly which was I really. But the kindness that was shown in the way of condolence cards and kind words make pet first the best pet insurance Choice for my family.

PetFirst Insurance is worth the premium we pay!

Doggie got into trouble and had to file two claims. Was expecting hassles and delay but was pleasantly surprised since the claims were processed quickly and pretty darn well.

If their slow claims processing (at least 10-15 business days) at least included a free direct deposit option to help expedite it then I would have rated them a 5 stars. Otherwise, I have been happy with their easy claims filing & overall good customer service.

Difficult customer service reps have been combative and sarcastic. they don't listen and are quite short and have an abrasive attitude.

Our dog Shelby recently had double cruciate ligament surgery. We followed the procedure for filing a claim through PetFirst Insurance, an easy process, and within a few weeks received a check to cover the maximum allowed for the surgeries. If you haven't insured your dog, I highly recommend PetFirst!

Save your money.

I first got PetFirst insurance 7 years ago. The following month my dog was bitten by another dog. If I had not had the insurance for her, we would not have been able to afford the vet bills - about $4000.00. Since then we have used ,it several times and I am so very glad to have had it, because we have saved a great deal with it.

Our dog needed to have surgery to remove a tumor on his leg. I faxed the claim form and necessary documents. Reimbursement was received in a couple of weeks. Actually, prior to my credit card billing. Very pleased!

Very Reasonable rates, Great payouts.

Poor website, constantly increasing rates, poor reimbursement with even poorer explanation. Considering cancelling my services with PetFirst.

We have had many stomach issues with our dog over the last month. Lots os tests and special diets and pills. Not once has PetFirst questioned us or denied a single claim. We feel so happy to have our dog who is family to us on a plan from PetFirst. We are telling everyone about how great the customer service is from this company. If you love your pet like we love ours you can't go wrong having them on a PetFirst plan.

Thank you for all you do to help us get our little boy back to health.

I have been with petfirst for a while and I been with other pet insurance prior to finding this one. It is so easy to receive a refund for the cost of the incident. Just fill out the form and send in a detailed cost of each item. Simple fast and accurate...what more could you ask for?.

Easy process for reimbursements, no hassles or tricks. Also very imply with review process, was reimbursed in a week for an emergency surgery my pet required. Great sense of security knowing your pet is protected!

I rescued a puppy that came with one month free insurance. Upon taking Ruby for her first doctor visit she was diagnosed with pneumonia and almost died. The insurance company was wonderful and paid me quickly. I could have never afforded her care on my own. I have taken out. An ongoing policy and will continue having pet insurance forever. It is not worth the risk ! Buy pet insurance from them!