Banner for Petgevity

Petgevity Reviews 

6,289
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,316 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting its speed and efficiency. Many people appreciate the helpful and supportive customer service agents who are readily available. Reviewers also found the claims process straightforward and efficient, with the company often paying vets directly and without quibbling, reducing stress. Pricing is frequently described as affordable and competitive, offering good value. However, some customers also noted concerns regarding annual price increases, with several experiencing significant premium hikes upon renewal, sometimes without clear explanation. A few people also mentioned issues with the claims process, such as difficulties confirming policy coverage for specific conditions or unresolved disputes.

What people talk about most

Price

Clients share ambiguous opinions on price, with many reviewers finding the prices competitive, affordable,... See more

Claim

Users describe ambiguous interactions with claim, with many reviewers reporting easy and quick claim... See more

Service

Customers consistently note positive experiences with service, highlighting its ease of use, efficiency, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and empathy of... See more

Subscription

Consumers find subscription experiences to be ambiguous, with some reporting competitive quotations and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having Petgevity cover puts our mind at rest completely. No matter what happens with our little dog we know she will be cared for in every way. Claims are paid promptly and without any complications... See more

Rated 5 out of 5 stars

I had been with Petgevity for around 3 years. When my dog took cancer and we were doing through a difficult time they took care of everything along with our vets. Unfortunately Maddie didn't make it... See more

Rated 5 out of 5 stars

Great experience with Petgevity. I’ve been with them for 3 years with their previous name Petsure. The price each month is affordable and beats any other insurer. The service is fantastic, fast and... See more

Rated 5 out of 5 stars

My Cockapoo had a tumour in his jaw. Petgivity helped take the strain off me by dealing direct with his hospital during his illness. Once we had established Ted was covered for this illness, it was a... See more


Company details

  1. Pet Insurance Company
  2. Insurance Company

About Petgevity

Written by the company

About us

It's time pets had the support they need to live long, healthy lives – regardless of their health history. So in 2021, Petgevity made a promise to support this goal by providing the right care, the right cover and the right protection 👩‍⚕️

Pets are more than just animals… They're family, and they deserve the best chance to live a long, vibrant life, free from limitations. That's why we created Petgevity – designed to help every pet thrive, no matter their health history or age 🐶🐱

Why Petgevity?

Protect your cat or dog from just four weeks old with no upper age limit and cover for pre-existing conditions*.

It's pet insurance to suit both your pocket and your pet's individual needs.

  • A choice of vet fee limit between £1,000 and £15,000
  • Quick payment – Our claims were paid on average in 3.5 days in 2025, with an 89.68% approval rate
  • Decide if you'd like to add an excess or bill share (also known as co-payment)
  • Choose additional cover options like dental illness, travel and holiday, and missing pet cover
  • Pick and mix cover limits to suit each individual pet, all under one multi-pet policy

With Petgevity, you get more than just vet fee cover:

  • Unlimited 24/7 video calls to UK-based experts FirstVet 📲
  • Dental accident cover 🦷
  • Behavioural treatments and complementary therapy 👩‍⚕️
  • Emergency care 🏥
  • Third-party liability for dogs 🐶
‡ Our Lifetime and Lifetime Plus pet insurance have a Defaqto 5 star rating when you choose vet fees over £4K, with all optional add-ons included. Basic cover alone has a 3 star rating.

*Cover for pre-existing medical conditions is subject to acceptance on our Lifetime Plus policies. They will not be covered unless you have declared them and they are shown on your Confirmation of Cover.

Reviews prior to 15th March 2025, were for this business under its former name.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(6,289)

1,191 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service team

You come out best for a good policy at a very competitive price, fortunately I have not had to make a claim for my pets but hope that the excellent customer service team will be as helpful as they have been with my renewal enquiry.

June 21, 2026
Rated 5 out of 5 stars

Best company I have ever used for my…

Best company I have ever used for my dogs insurance by a country mile! Good pricing, no problem if you make a claim and more importantly no major price hikes each renewal just fair and measured increases. Would certainly recommend !

July 1, 2026
Rated 5 out of 5 stars

Prompt an efficient

Rang and spoke to a person without any problem , claim form emailed and given to the vets who made the claim. Always stressful when your pets are poorly and claim going through smoothly was one less worry.

June 5, 2026
Rated 4 out of 5 stars

Not the company

Not the company. Data protection takes such a long time. The agent must be bored stiff reading things out. I am a little deaf so it was difficult hear everything. Took 15 minutes when I just wanted to renew. Do it online is my recommendation

June 30, 2026
Rated 5 out of 5 stars

Having a claim made so easy to do and I…

Having a claim made so easy to do and I have never had to claim before for my dog. Renewal was easy, discussing price, because of claim, When I have had to phone, everyone so lovely and extremely helpful, hence have renewed again with you

June 30, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look