Petheal logo
Visit website

Petheal Reviews 238

•
TrustScore 4 out of 5

4.0

Pet Supply Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, reviewers had a great experience with this company. Many customers are very happy with the product, noting its high quality and effectiveness in improving their pets' health, with some seeing significant positive changes in conditions like bumps and overall vitality. People appreciate that the product is vet-approved and contains appropriate ingredients, often leading to their pets living longer or experiencing better health outcomes. The delivery service is frequently praised for being quick and efficient, ensuring pets receive their necessary supplements without delay. However, some people mentioned issues with customer service, experiencing long wait times, unresponsiveness, or difficulties resolving order problems. There were also concerns about the product's consistency, with some chews being too hard or crumbling when split, leading to product waste. A few customers also noted that the delivery method could be problematic, with some orders arriving late or not at all, causing their pets to miss doses.

What people talk about most

Product

Customers had positive experiences with product, with many reviewers expressing satisfaction and calling it a... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the effectiveness of the immune... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers reporting fast shipping and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers reporting that their orders... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers praising the wonderful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Four paws up from Baxter the beagle and me. Chews arrived fast, reseal bag is solid, and he actually thinks they’re treats. One star ding because the dosing chart on the website was off—ended up email... See more

Rated 4 out of 5 stars

Very happy with the product but perturbed by resent order which Petheal charged me for twice and sent double what I ordered. After bringing this to their attention I did not even receive a response.

Rated 5 out of 5 stars

I’ve been giving my 8 1/2 year-old girl this product for the past year. It’s a great product, I’m very confident of its ingredients. I’ve done a lot of research with regards to various types of mushro... See more

Rated 5 out of 5 stars

I researched Pet Heal Immune Plus when my Dachshund developed hundreds of little bumps all over underneath her coat. Within weeks they started disappearing and now there are none. My vet wanted to b... See more

Company details

  1. Pet Supply Store

Written by the company

At PetHeal, our passion is deeply rooted in 'Helping Your Pet Live Their Best Life.' As pioneers in pet care, we bring you a range of premium products, with the spotlight on our renowned PetHeal Immune Guard. Meticulously crafted to elevate vitality and promote holistic health, our natural supplements stand as a testament to our commitment to your furry companion's well-being. Thousands of satisfied pet owners trust us for our dedication to excellence, offering antioxidant-rich solutions and unwavering immune support. Explore the PetHeal difference—a name synonymous with top-tier pet care, innovation, and customer satisfaction. Choose PetHeal, where we believe that every pet deserves to live their absolute best life. Join us on this journey towards a happier, healthier companion.

Contact info

4.0

Great

TrustScore 4 out of 5

238 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great product

Great product! My Chihuahua Lilly had elevated Kidney values a year ago when she had a dental. She is now due for another dental, had bloodwork done and her levels are all back to normal range. So glad I found this!

September 30, 2025
Rated 2 out of 5 stars

I have not received my auto shipment…

I have not received my auto shipment and the tracking says that it's in transit, but it has been 3 weeks. I've contacted the company at least 4X, and there no response. It's been several days and I plan on canceling unless I hear from someone to rectify the situation.

August 28, 2025
Unprompted review
Rated 1 out of 5 stars

Not great..I think you put me on f your products …

Not great..I think you put me on a purchase of receiving the merchandise on a regular basis...I found your on line ordering to be difficult...I ordered i beleive 6 items in 2 different orders for my dog...I only wanted a one time order because my dog is old and is having increased medical problems...and it's very difficult when she's sick...if I am on a delivery purchase please take me off....if my girl survives and can do better with your products or certain ones..then I will reorder ..thank you

August 25, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look