Pet Heaven Reviews 21

TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

Delivery was late and the response was that it left them as scheduled? Sorry but contract was to deliver on time. If your courier is not up to standard then use someone who is or suffer the loss of cl... See more

Rated 5 out of 5 stars

Hi, Purchased 2 bags of dog food, i was notified of order confirmation, i was notified when order was collected and delivery occurred very quickly - 2-3 days. They even called when my address... See more

Rated 1 out of 5 stars

Wish I'd read the reviews! Absolutely shocking toys. Took weeks to arrive even though advertised as a UK address. Tried to cancel products as was taking too long but would not allow. Ordered cat toy... See more

Rated 5 out of 5 stars

I read all these reviews about bad service from petheaven and I feel for the person who has had this service. I have had nothing but good service. If I email a query I am answered either the same day... See more

Company details

  1. Pet Store
  2. Animal Feed Store
  3. Pet Supply Store

Information provided by various external sources

We are the biggest Online Pet Store in South Africa, offering a selection of Dog Food and Cat Food, Toys and Accessories. We are focussed on making pet parenting easy through our monthly scheduled deliveries of your pet food, tick & flea medication and...


Contact info

2.6

Poor

TrustScore 2.5 out of 5

21 reviews

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Rated 5 out of 5 stars

Great website, will definitely use again.

Hi,

Purchased 2 bags of dog food, i was notified of order confirmation, i was notified when order was collected and delivery occurred very quickly - 2-3 days. They even called when my address details were not 100% clear.

Very happy with service will definitely use them again.

Tessa van Wyngaarden

March 20, 2020
Unprompted review

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