Bought new aquarium set up staff very knowledgeable and shop very clean, over the last week returned to buy plants and today some fish. I am very pleased with thdservuxe on each visit.
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See what reviewers are saying
This pet shop has improved vastly since our last visit! The layout has been improved and the animals are all in much better environments and clearly well cared for. The staff are extremely knowledgeab... See more
Fab customer service, quick to have my order sent out and all products in great condition. Only one draw back is the choice of courier DHL, they aren't very good around our area, still waiting on a... See more
Company replied
I ordered two 20 kg bags of aquarium gravel. They arrived quickly and in tact firmly packed in two hessian type sacks. Delivery was good with items left in agreed safe place so no issues there. The... See more
Company replied
Company details
Written by the company
Welcome to Pet Market, your go-to online pet shop for everything your furry, feathered, or scaly friends need! We offer a huge selection of dog products, cat products, small pet essentials, and more, all available for fast UK delivery. Whether you’re looking for high-quality pet food, toys to keep them entertained, or grooming supplies to keep them looking their best, we’ve got it all in one place.
Contact info
12 Wilson Way, TR15 3RQ, Redruth, United Kingdom
- petmarket.co.uk
4.3
Excellent
35 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
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The item they delivered was used or damaged in transit
The item they delivered was used or damaged from delivery however they expected me to send the item back and pay for the return when it was them who delivered the damaged item.
September 2, 2025
Reply from Petmarket
Thank you for your feedback.
We sincerely apologise for the inconvenience caused by the damaged item. We believe the issue has now been resolved, and we appreciate your patience as we worked to make it right.
Kind regards
The Petmarket Team.
Prompt efficient service throughout!
Prompt efficient service from order to delivery. 10 out of 10
September 1, 2025
Reply from Petmarket
Thank you for your kind words!
We’re thrilled to hear you had a smooth experience from order to delivery. We truly appreciate your 10/10 rating!
Thank you for shopping with us :)
Kind regards
The Petmarket Team.
Item arrived broken
Item arrived broken. When i sent off a request for help i got no response.
August 6, 2025
Reply from Petmarket
Hi Lewis,
We’re really sorry to hear your item arrived broken—and that this has been your experience. We did email you on 9 August asking for a couple of photos so we could sort this right away, but we haven’t had a reply yet (please also check your spam/junk folder just in case).
If you could email the photos and your order number to info@petmarket.co.uk, we’ll get this resolved for you immediately with a replacement or refund—whichever you prefer. We pride ourselves on our customer service and would love the chance to turn this into a 5★ experience for you.
Thank you,
Pet Market Customer Care Team
The service was quick and efficient…
The service was quick and efficient very pleased with them
July 21, 2025
Reply from Petmarket
Hi Adrian.
Thank you so much for your kind words! We’re delighted to hear you found our service quick and efficient, that’s exactly what we aim for. We really appreciate your support and look forward to helping with your next order.
Best wishes,
The PetMarket Team 🐾
On line service “As it should be”
I ordered two 20 kg bags of aquarium gravel. They arrived quickly and in tact firmly packed in two hessian type sacks. Delivery was good with items left in agreed safe place so no issues there.
The gravel was dusty/dirty and needed lots of rinsing (as does ALL aquarium gravel) but it’s exactly what I wanted and really does look good in this set up.
Top marks to petmarket on quality and price, wouldn’t hesitate to use them again.
July 21, 2025
Reply from Petmarket
Hi Ronnie.
We’re so pleased to hear your order arrived safely and that the gravel looks great in your aquarium setup. You’re absolutely right aquarium gravel does need a good rinse, but it’s great to know it turned out exactly as you wanted.
We really appreciate your kind words about our quality and pricing, and it means a lot that you wouldn’t hesitate to shop with us again. We look forward to serving you next time!
Best wishes,
The PetMarket Team 🐠
Reply from Petmarket
Hi Jon.
Thank you for your feedback.
We're glad you found the website easy to use and our prices competitive. We appreciate your support and hope to see you back again soon!
Kindest regards,
The Petmarket Team.
Reply from Petmarket
Hi Stuart
Thank you for your review,
We're glad you were happy with the quick delivery. Looking forward to your next order!
Kindest regards,
The Petmarket Team.
Reply from Petmarket
Hi Tony.
Thank you for your great feedback! We're thrilled you’re happy with the quality of our products and our pricing. We truly appreciate your support!
Kindest regards,
The Petmarket Team.
Pet Market is a well equipped store…
Pet Market is a well equipped store with friendly helpful staff...
June 9, 2025
Reply from Petmarket
Hi Glynis.
Thank you for your kind words.
We're so pleased to hear you find our store well-equipped and our staff friendly and helpful. We truly appreciate your support and look forward to welcoming you again soon!
Kindest regards,
The Petmarket Team.
Reply from Petmarket
Thank you for your feedback! We’re glad to hear the item was as described and that you received your order quickly. We appreciate your support and look forward to serving you again at www.petmarket.co.uk!
Best regards,
The PetMarket Team
Satisfied customer
My dog loves the blue Kong Toy hedgehog. I was unable to get one from my local vet so searched the internet. I ordered two from you store. The price was good and the service excellent. I would have no hesitation to order from to in the future.
May 17, 2025
Reply from Petmarket
Hi Susan.
Thank you so much for your wonderful review! We’re thrilled to hear your dog loves the blue Kong Toy hedgehog and that you found what you needed with us.
It’s great to know you were happy with our price and service. We look forward to welcoming you back to www.petmarket.co.uk anytime!
Best regards,
The PetMarket Team
Lovely dog lead
Ordered a dog lead and received it very quickly, very happy with my purchase.
May 8, 2025
Reply from Petmarket
Hi Lisa.
Thanks for your review!
We’re glad your dog lead arrived quickly and that you’re happy with your purchase. We appreciate your support and hope you'll be back again soon!
Best regards,
The PetMarket Team
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