petnap.co.uk Reviews 554

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We bought a heated cat bed for our heat-seeking female cat as she was consistently trying to get in our human bed in the middle of the night to keep herself warm. Since we bought a Petnap bed, she... See more

Company replied

Rated 5 out of 5 stars

I have been looking for a heated bed for my cats for ages. They have a heating mat but squabble over it, so I thought a bed would be a nice addition. It’s lovely, well made and washable, which is a... See more

Rated 5 out of 5 stars

Having used this product for many years I have found them to be safe and reliable well made and long lasting. Excellent for giving just the right amount of heat to do the job safely and is especial... See more

Company replied

Rated 5 out of 5 stars

Really fast order processing and shipping. I was concerned that the quality of the product might not be great as the price was very reasonable, and being a pet heat mat I was slightly worried about th... See more

Company replied

Company details

  1. Pet Store
  2. Animal Control Service
  3. Dog Breeder
  4. Pet Supply Store

About petnap.co.uk

Written by the company

Petnap

Having started in 1973 long before the internet was even thought about, we were the first company in the UK and beyond to offer whelping suppliers to the everyday customer. We have a total of 5 warehouses dotted around the UK (mostly in the south of England) with large stock reserves to meet our customer’s needs. Our company has become so thought after and popular that others home abroad have imitated many of our products, some even using the same name, be sure to know that there is only one real Petnap.

Petnap Whelping Box

whelping box, also known as a birthing box, whelping pen and nesting box is used in order to protect the puppies after the whelping process is completed and during the early stages of life when they are most vulnerable. The whelping box keeps them safely contained away from the cold, most whelping boxes also contain rails or poles around the lower edges of which we get asked all the time what these are for and the short answer is they stop the mother crushing the puppies up against the sides of the box which could cause the puppies to become suffocated as well as being crushed.

At petnap we sell 2 types of nesting boxes, Disposable Cardboard and Reusable Plastic whelping boxes. Both of these boxes will cope with the duration of the whelping process normally around 6 to 8 weeks before they then move on to a more suitable environment like a play pen as they become ever more adventurous. We stock 5 sizes in both types giving you plenty of choice as also have heavy duty plastic versions in our large 2 sizes.

Whelping Kit

Having a whelping kit, prepared in advance can help clear your mind and focus solely on making sure your future pups are as comfortable and as well looked after as possible.

Petnap Whelping Store

Petnap also see a range of many other products from vet pet fleece bedding, pet heat pads, crates, pens, whelping supplements, heated cat and dog beds the list goes on.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

554 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely snuggle bed

I have been looking for a heated bed for my cats for ages. They have a heating mat but squabble over it, so I thought a bed would be a nice addition.
It’s lovely, well made and washable, which is always good!
I wish I could say all 3 cats love it, but being weird little beasties; one regards it with deep suspicion, one is indifferent and one really loves it. He looks so sweet snuggled up in his new warm bed.

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Very Good, Reliable Company

Always a reliable, warm, cosy underblanket for senior animals. I have just replaced my old one after a year.
I can totally trust this make and leave the blanket on day and night.

September 26, 2025
Rated 1 out of 5 stars

Poor customer service shocking attitude…

Poor customer service shocking attitude when rang, no cares given
Spend your money else where for a better cardboard box…. And wait for it,… here will come the response with attitude and rudeness proving what I say just like they have to anyone who gives a bad review.

May 20, 2025
Unprompted review
petnap.co.uk logo

Reply from petnap.co.uk

Interestingly enough this person has left 19 reviews for various companies, 15 of them are 1 star. Seems to be a bit of a theme here!

Rated 5 out of 5 stars

Excellent

Excellent! from website, fast delivery, high quality products and reasonable prices. I will definitely be a regular customer.

March 21, 2025
petnap.co.uk logo

Reply from petnap.co.uk

Thank You

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look