Pet Parlor Reviews 24

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Took awhile to arrive but we had a cyclone and flooding so i am happy it arrived today at post office 25kg bag of Lucerne chaff really impressing wrapped in plastic with thick tape and fragile written... See more

Rated 1 out of 5 stars

I ordered some fish tank ph equaliser tablets on 5th May and haven’t received them on the 1st July. I’m trying to contact them but their website is down.

Company replied

Rated 5 out of 5 stars

Great Range - good prices! I've been ordering from this site now for a while and they've been fantastic. Super quick order turnaround and delivery. They have some really good products. Prices are... See more

Rated 5 out of 5 stars

Pet Parlor is an absolutely pleasure to deal with . Very fast ordering and delivery . I ordered a 15kg of dog food and unfortunately my dog got sick and our vet put him on a special diet and I had to... See more

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4.2

Great

TrustScore 4 out of 5

24 reviews

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Rated 5 out of 5 stars

Happy with my delivery

Took awhile to arrive but we had a cyclone and flooding so i am happy it arrived today at post office 25kg bag of Lucerne chaff really impressing wrapped in plastic with thick tape and fragile written on it thank you. Next time i will write leave in carport i didn't do that and sent to post office my fault not Pet Parlour

March 18, 2025
Unprompted review
Rated 5 out of 5 stars

Saving time and money there

Saving time and money there. And the back, since my cat can eat a lot, and I need litter too! Purchased the cutest avocato toy for Mr Furry there, best toy a cat can get :)

November 24, 2023
Unprompted review
Rated 5 out of 5 stars

Pet Parlor is a shining example of customer care and service…

Pet Parlor is an absolutely pleasure to deal with . Very fast ordering and delivery . I ordered a 15kg of dog food and unfortunately my dog got sick and our vet put him on a special diet and I had to return the bag of food and if I thought purchasing was good there customer service is out of this world . No fuss return and refund, very quick response to emails. Best customer service experience I have ever experienced. Well done to you .

May 4, 2023
Unprompted review
Rated 5 out of 5 stars

Great Range

Great Range - good prices!

I've been ordering from this site now for a while and they've been fantastic. Super quick order turnaround and delivery. They have some really good products. Prices are very competitive. Would definitely recommend.

December 31, 2022
Unprompted review
Rated 5 out of 5 stars

Love the website

Love the website. Had plenty of options to choose from which I was quite surprised about. Found what I was after easily, and shipping was pretty reasonable too! Will be shopping here again.

January 10, 2023
Unprompted review
Rated 1 out of 5 stars

Unfortunately I haven’t received my…

Unfortunately I haven’t received my order

December 30, 2022
Pet Parlor logo

Reply from Pet Parlor

Hi Cecelia, thanks for reaching out and we’re sorry to hear this.

I’ve checking your tracking information and your order is due to arrive from today.

Orders placed between the Christmas and New Years period have unfortunately had shipping delays due to all the public holidays.

We’ve also sent you an email with this information.

Kind regards,

PET PARLOR

Rated 1 out of 5 stars

Still waiting for order after 50 days.

I ordered some fish tank ph equaliser tablets on 5th May and haven’t received them on the 1st July. I’m trying to contact them but their website is down.

July 1, 2022
Unprompted review
Pet Parlor logo

Reply from Pet Parlor

Hi NG, I’m sorry for this experience and this is definitely out of the normal for shipping times. can you please send us an email at admin@petparlor.com.au so I can locate your order and investigate. Thank you

Rated 3 out of 5 stars

Products ordered

Products ordered, but they were not in stock, so posted 5 days after ordering and then 7-10 days for delivery. Not ideal.

June 3, 2022
Rated 4 out of 5 stars

Our order was not able to be filled in…

Our order was not able to be filled in one go but this was communicated to us and we received the first part promptly and as soon as the stock came it the rest of our order was sent out, great communication, was nice to be informed

September 4, 2021

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