For as much money as was spent I honestly thought it was a good deal, however I am not even 1 year in and I feel bamboozled. It all started with a red flashing light and end with me saying I am better... See more
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Found what looked like a great deal on the Pet Pivot 12, I went through checkout to secure it at a discounted price. However, I woke up the next morning to an automated email stating my order had be... See more
Ordered on the 14th July and received the litter box on the 18th July, delivery very timely. Set up was easy and instructions easy to understand. 1 of my cats instantly used the pet pivot within half... See more
Very disappointed with this purchase and the customer service. We spent around $200 on this automatic litter box, and after only 14 months, a small internal plastic piece broke that prevents the bo... See more
Company details
Written by the company
Promoting the transformation of the cat litter box industry from manual to automatic.
Contact info
United States
- support@petpivot.com
- petpivot.com
1.9
Poor
24 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 10% of negative reviews
Typically replies within 2 weeks
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Doesn't even turn up!
No product, tracking is for a different order and I've tried to contact both emails.
Contact and support, no reply as of yet.. So just file a case with the bank I guess, waste of time and money.
February 4, 2026
Unprompted review
I never received my package of petpivot…
I never received my package of petpivot scooper pivot scooper 11. I’m very upset
January 15, 2026
Unprompted review
Reply from Petpivot
Hi Sharon Whitt Pressnell,
Thank you for your feedback—we’re really sorry to hear that you haven’t received your order yet. This is definitely not the experience we want for you.
Please reach out to us at support@petpivot.com
with your order number, and our team will immediately investigate the shipment and make this right. We’re here to help and won’t leave you without a solution.
My cat didn't like the exposure so she…
My cat didn't like the exposure so she wouldn't use the litter box. I tried to send it back in perfect shape but the company made me pay to ship it costing over $125.00 which is what I almost paid for the item. Very poor customer service!!!! If you're cat is the shy type this open air box is not for you. DON'T WAIST YOUR MONEY LIKE I DID !!
January 13, 2026
Unprompted review
Reply from Petpivot
Hi David Mello,
Thank you for sharing your experience—we’re truly sorry to hear this and understand how frustrating this must have been.
The open-air design is intended to help many cats feel more comfortable and reduce anxiety, but we understand that every cat is different and some prefer a more enclosed space. Your feedback is valuable and helps us improve our product guidance.
Regarding return shipping, our policy requires customers to cover return shipping costs, but we understand this can feel disappointing. We’d love to review your case—please contact us at support@petpivot.com
with your order number, and our team will see what we can do to help.
Your experience matters to us, and we appreciate you taking the time to share your thoughts.
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