Pet Printed Reviews 8,863

Reply from Pet Printed

Jan 20, 2026

Dear Colleen,

thank you for taking the time to share your experience and for updating your review.

We sincerely apologise for the delays and the inconvenience caused by the limited tracking updates. During peak periods, especially in December, high order volumes and carrier-related delays can unfortunately lead to tracking information updating irregularly, which we understand is frustrating.

We are, however, very pleased to hear that the order did arrive and that your sister loved the product. We also appreciate your acknowledgement that a full refund was offered as a fair resolution in light of the delivery issues.

Your feedback is valuable to us and helps us improve both our delivery communication and overall service. We regret the inconvenience you experienced and thank you for your patience and understanding.

Reply from Pet Printed

Jan 6, 2026

Dear Duncan,
"Thank you for taking the time to share your experience. We’re genuinely sorry that your order did not arrive in time for Christmas and understand how disappointing this must have been.

During the ordering process, we clearly explain the Prio+ (priority) option. This service prioritizes the transfer of an order into production but does not reduce the actual production time or guarantee a specific delivery date. The production time for the items you ordered is longer by nature, and this information is also communicated on our website before checkout.

Unfortunately, during the pre-Christmas period, we experience exceptionally high demand, combined with public holidays, which can significantly impact both production and delivery timelines. In your case, this resulted in delays that prevented us from completing the order in time.

As soon as it became clear that the order could not be processed in time, it was cancelled before entering production, and no item was produced. We sincerely apologize for the inconvenience this caused and for the disappointment of a missed Christmas gift.

We regret that our communication caused confusion and appreciate your feedback, which helps us improve both our processes and customer communication."

Reply from Pet Printed

Jan 6, 2026

Dear Sally,

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.

We would like to clarify that the incorrect and missing items from your order were already refunded. We sincerely apologize for the quality issues you experienced with part of your order, as this is not the standard we aim to deliver.

Please also note that during the Christmas period, both production and delivery times are significantly impacted due to exceptionally high demand and holiday-related constraints, which unfortunately led to delays.

We appreciate your feedback, as it helps us identify areas for improvement, and we regret the inconvenience caused. If you have any further questions regarding your refund or order, our customer support team remains available to assist you.

Reply from Pet Printed

Jan 23, 2026

Dear John,

thank you for your feedback. We are sorry to hear that you were unhappy with the printed result and that this led to a disappointing experience for you.

As already confirmed in our correspondence, we did process a refund for your order in order to resolve the matter. While we regret that the product did not meet your expectations, we hope this resolution was satisfactory.

We appreciate you taking the time to share your experience, as feedback like this helps us continue to review and improve our products and processes.

Kind regards,
Your Pet Printed Support Team

Reply from Pet Printed

Jan 6, 2026

Dear Samantha,
Thank you for your feedback. We’re sorry to hear that you felt dissatisfied with your experience.

We would like to clarify that after you informed us that the order had not arrived, a replacement was promptly arranged and sent to you. Throughout our communication, our customer support team remained friendly and respectful and aimed to assist you as best as possible.

We regret that this situation led to frustration and that your experience did not meet your expectations. If there are any outstanding questions regarding the replacement shipment, please feel free to contact our support team so we can assist further.

Reply from Pet Printed

Jan 22, 2026

Dear Tamas,

Thank you for taking the time to share your experience. We are very sorry to hear that you were dissatisfied and we would like to clarify a few points.

For the socks you ordered, our stated delivery time is 5–8 business days. In your case, delivery took 9 business days, for which we sincerely apologise. We understand that this delay was frustrating, especially as you selected our priority service, and we regret that we did not meet your expectations on this occasion.

Priority service is explained during the ordering process and refers to prioritised handling in our system; however, external factors such as high seasonal demand can still impact overall delivery times. We also apologise if our previous responses caused any confusion regarding the estimated delivery.

We would like to ask whether the product itself was of decent quality once it arrived (or when it arrives). Your feedback on the actual item is important to us, as product quality is something we take very seriously.

If the product quality meets your expectations, we would kindly ask you to consider updating or removing your review, as it would help us reflect a fair and complete picture of your experience. If there are any quality concerns, please contact us directly so we can review your case and see how we may assist further.
Thank you for your understanding, and we hope to hear from you soon.

Reply from Pet Printed

Jan 22, 2026

Dear Vasare,

Thank you for your feedback. We are sorry to read about your frustration and would like to clarify the facts of your order.

According to our records, your Christmas wrapping paper was delivered on 22 December, which was within our stated delivery timeframe of 5–8 business days (delivery took 7 business days). This information was communicated on our website during the ordering process, including details about production and delivery times during the Christmas period.

We fully understand how important timely delivery is for seasonal products such as Christmas wrapping paper, which is why we aim to be as transparent as possible about expected timelines, especially during peak periods.

Regarding your comment about social media: we do not remove negative feedback to hide criticism. Content is only moderated when it contains offensive language or violates platform guidelines.

As your order was delivered before Christmas and within the advertised delivery window, we kindly ask you to reconsider or update your review to reflect the actual outcome. We always welcome fair feedback and are happy to assist further should you have any remaining concerns.

Reply from Pet Printed

Feb 20, 2026

Dear Davide,

We’re sorry to read your review and would like to clarify the situation.

You were not refused support, nor were you told that no replacement was possible. After reviewing the photos you provided, we offered to send you a replacement pair to resolve the issue. Our intention was to correct the problem, not to leave you without a solution.

The 20% discount code was provided as an additional goodwill gesture, not as a substitute for resolving the matter. We understand that promotions may also have been running on the website at the time, but this code was issued directly to you alongside the proposed replacement.

We do not benefit from customers receiving faulty items, and we certainly do not “scam” customers. If there has been any misunderstanding during communication, we regret that and would still be happy to resolve this appropriately.

Please contact us directly so we can finalise the replacement for you.

Reply from Pet Printed

Jan 22, 2026

Dear Lewis,

thank you for taking the time to share your feedback.

We are sorry to hear that the Christmas bauble did not meet your expectations in terms of material, print quality, and perceived value. We understand how disappointing this can be, especially when the product is intended as a gift.

To clarify the update you mentioned: the offer of a full refund was made solely because customer satisfaction is very important to us and in response to your dissatisfaction with the product quality. It was not intended to pressure you into modifying or removing your review, and we respect your decision to share your honest experience publicly.

We appreciate your feedback, as it helps us identify where improvements are needed. Should you wish to discuss the matter further or need assistance with anything else, our customer support team remains available.