Pet Rebellion Reviews 

1,118
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and durability of the products, finding them effective for various pet-related needs. Many people appreciate the extensive range of luxurious, soft, and comfortable items available. The ordering process is generally easy, and the delivery service is frequently highlighted as quick and efficient. However, some customers noted concerns regarding delivery, specifically mentioning issues with tracking or parcels delivered to the wrong address. Additionally, a few people experienced problems with products not staying in place or the non-slip backing wearing off after washing, potentially making them hazardous.

What people talk about most

Product

Customers consistently report high satisfaction with the products, frequently praising their excellent... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the excellent quality of products such... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the quick and... See more

Order

Users describe ambiguous interactions with order, with some finding the ordering process very easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have searched high and low for a protective and comfortable cover for the rear seats of my new model Mini Cooper. All hammocks and covers are way too long/wide. I spoke to Lynsey about my needs and... See more

Company replied

Rated 5 out of 5 stars

Very easy to order and always arrives super quick, I have several floor runners and they wash well and really help my senior dog from slipping on hard wood floors. Just recently purchased the sofa cov... See more

Company replied

Rated 5 out of 5 stars

I bought a pet rucksack in kakhi green and cannot recommend it highly enough. The quality is excellent, a good design and well worth the price . I bought mine as I have a medical condition and like my... See more

Company replied

Rated 5 out of 5 stars

The products are good quality, we have the Victorian tile style rug x2. There were delivered later than initially hoped (we pre-ordered) but Pet Rebellion kept us fully up to date & in the end they w... See more

Company replied


Company details

  1. Pet Store

Written by the company

Practical pet rugs and mats for the home and car


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(1,118)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good experience

Loved the products we recieved, good service, delivered as expected, well packaged. All round good experience. I would buy from here again.

January 6, 2025
Unprompted review
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Reply from Pet Rebellion

Thank you =)

Rated 5 out of 5 stars

Another great experience

Great products, excellent value and dispatched promptly. Highly recommended.
This was my second order for another sofa protector (because the 1st was so good) and some non-slip matting (which is actually non slip, amazing).
Also, prompt response to an email to correct my address, putting my mind to rest!

January 12, 2025
Unprompted review
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Reply from Pet Rebellion

Thank you Ruth =)

Rated 5 out of 5 stars

Prompt delivery, great products

The machine washable sofa cover and dog-walker's coat will add warmth and practicality to bringing up a rapidly growing pup. Love them!

January 16, 2025
Unprompted review
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Reply from Pet Rebellion

Thank you =)

Rated 5 out of 5 stars

Brilliant rug less floor cleaning!

I purchased a big paws rug as I have two little dogs who seem to make a lot of mess coming in and out. The service was prompt and the ordering easy.

The rug is amazing! no more muddy paw prints which has meant less steaming of the floor, win!

January 14, 2025
Unprompted review
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Reply from Pet Rebellion

Thank you Jennifer =)

Rated 5 out of 5 stars

Great quality product

Great quality product. Already had one of the sofa mats and bought 2 more in the sale. Well worth the money. Definitely recommend.

January 9, 2025
Unprompted review
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Reply from Pet Rebellion

Thank you =)

Rated 1 out of 5 stars

Still waiting for my order!!!

January 8, 2025
Unprompted review
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Reply from Pet Rebellion

Hi Sara,

Sorry for the delay.

You ordered on a bank holiday (1st January) And we have dispatched this within 3 working days. I have checked the tracking and the parcel is with the courier. On the notes it does mention the bad weather and that they are trying to get the parcel to you. Please bare with us as we are very busy this time of year and we are only a small team.

We do have a phone number on our website and happy to take a call if you have any other concerns.

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Had a minor problem with an item and this was sorted immediately. Cannot fault their customer service. Tommy was amazing.
Bought rear car seat cover which works perfectly for our two dogs, kids love it too! Excellent quality. Would def recommend. Thank you ☺️

January 2, 2025
Unprompted review
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Reply from Pet Rebellion

Thank you Lian =)

Rated 4 out of 5 stars

Write a review before order received

Immediate response to questions.

December 30, 2024
Unprompted review
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Reply from Pet Rebellion

Hi Paul,

I have just tried calling you.

We closed for Christmas from the 20th of December and did put a notice on our website that all orders after the 16th of December would be delivered in the New Year.

Rated 5 out of 5 stars

Good value

Brilliant products, love these rugs so easy to clean and my dog loves the one we have by the fire to relax on .

December 11, 2024
Unprompted review
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Reply from Pet Rebellion

Thank you =)

Rated 5 out of 5 stars

Great Christmas present 🎁

I ordered to bags for Christmas gifts. They are amazing quality and value. Highly recommend this product and I will definitely be ordering from you again.

December 12, 2024
Unprompted review
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Reply from Pet Rebellion

Thank you Eleanor =)

Rated 5 out of 5 stars

Quality goods at great prices

Great Company that provides quality goods, delivered promptly and without fuss. Have wanted one of these "robes" for a while but couldn't justify the cost of others on the market, thrilled to see this one and at a Fantastic price. Thank you!

December 5, 2024
Unprompted review
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Reply from Pet Rebellion

Thank you Clare =)

Rated 5 out of 5 stars

Everything from ordering to delivery…

Everything from ordering to delivery went so smooth.
Not the first time I’ve used this company and find them very reliable.
Wouldn’t hesitate to use them over and over again

December 4, 2024
Unprompted review
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Reply from Pet Rebellion

Thanks Robert =)

Rated 1 out of 5 stars

Buy elsewhere...

Placed an order for a mat in October. No updates from Pet Rebellion. Had to chase them several times, and eventually they responded with some story of shipping issues 🤔. Told item would arrive mid November! Parcel has literally just arrived this morning, 2nd December! So not quite mid November now 🤔?

Shocking customer service, and will definitely not be ordering from them again.

October 30, 2024
Unprompted review
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Reply from Pet Rebellion

Hello Jacinta,

The order you placed was a pre order for delivery mid November. You placed the order on October 30th.

Myself (Tommy) and my colleague Lindsay emailed you back from your original email and we kept you informed there were a few slight delays.

Lindsay also apologised on a few occasions. Please see emails below -

Dear Jacinta

Thank you for your email, apologies you have had to contact us. We are tracking this shipment; it was due in port last week but was held due to the number of vessels arriving this time of year. It is landing tomorrow, and stock is expected to be with us here in Wiltshire Friday. As soon as we have the rugs, we are going to work on getting pre-orders cut and dispatched asap. Your order will be sent on a Next Day service (Mon-Fri) with DHL.

Apologies for this delay.

You should have any further queries, do come back to me.

Best wishes


Hi Jacinta

Thank you for your email, I am so sorry for the delay in coming back to you. Our power went out Sunday in the storm and the engineers have only just got it consistently running late yesterday evening. With our pre-orders we do our best to estimate dispatch dates rather than a definitive as we know things can be held up unfortunately.

I can confirm your parcel will be collected today via DHL and it’s on a next day service so will be with you tomorrow. I am very sorry for the delay, the power cut occurred at the busiest time for us with all the new stock arriving.

Best wishes



Rated 5 out of 5 stars

Have bought 3 rugs so far

Have bought 3 rugs so far. Great for muddy dogs and muddy boots. Most importantly are washable.

November 30, 2024
Unprompted review
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Reply from Pet Rebellion

Thanks Marie =)

Rated 5 out of 5 stars

Another great purchase

This is the second set of mats that I have purchased as they are of a great quality and clean up really well when washed.
I would definitely recommend!

November 22, 2024
Unprompted review
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Reply from Pet Rebellion

Thank you Susan =)

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