PetrolPrices Reviews 704

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the app to be quick, easy to use, and highly effective in locating the best petrol prices, both locally and when traveling. Many users appreciate how the app helps them save money by identifying cheaper stations and avoiding overpriced ones, with some reporting significant savings per fill-up. The price accuracy is frequently praised, ensuring that the information provided is reliable for making informed decisions. However, some customers also noted issues with the website and app functionality, including login problems, network errors, and blank screens on new devices. A few people mentioned instances where prices displayed were inaccurate or outdated, leading to wasted journeys and frustration.

What people talk about most

Price

Reviewers mention positive feedback about price, with many finding the service very useful for locating the... See more

Application

Consumers find the app to be very useful and helpful, especially for saving money on fuel costs by finding... See more

User experience

Customers consistently note positive experiences with user experience, finding the app helpful, easy to use,... See more

Website

Reviewers highlight ambiguous aspects of the website, with some customers praising its usefulness for... See more

Value for money

Customers had positive experiences with value for money, with many reviewers highlighting significant savings... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I always check this site before buying petrol, have done for many years. It's not always bang up to date but that's the retailers putting up prices with no warning! Also so useful when travelling ou... See more

Company replied

Rated 5 out of 5 stars

Great App; Quick and very easy to use. Prices shown are always accurate against the forecourt prices. Has saved me money when I fill up locally and also when travelling further afield where you may no... See more

Company replied

Rated 5 out of 5 stars

Prices are 99% accurate and as I have 3/4 stations available to use in my vicinity I am always guaranteed best price available. The down side is where Asda have changed a lot of their service stations... See more

Company replied

Rated 5 out of 5 stars

Ideal for locating petrol prices in any local area especiallywhen away from my local area. Usually accurate to within a penny but can vary if price or supply volatile. As a rule I don't go far off my... See more

Company replied


Company details

  1. Price Comparison Site
  2. Petroleum Products Company

Written by the company

Since starting in 2005, PetrolPrices has become the UK’s leading app and website for saving money on petrol and diesel. Millions of people across the UK use our fuel finder app to check on prices and see the best and most convenient place to buy fuel.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

704 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A really useful app to use while on holiday.

A really useful app to use while on holiday as well as when at home. Instructions on how to get to the garage was very useful.

April 17, 2026
PetrolPrices logo

Reply from PetrolPrices

Thanks so much for the great review, so glad we can help you.

Rated 5 out of 5 stars

Great App

Great App
Gives up to date information which is very useful

April 16, 2026
PetrolPrices logo

Reply from PetrolPrices

Thanks for the great review.

Rated 5 out of 5 stars

Petrol

It helps me out when I am out and about

April 6, 2026
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Reply from PetrolPrices

Thanks so much for the great review. We're glad you like the service.

Rated 5 out of 5 stars

Reliable

Accurate petrol prices quotations.

October 17, 2025
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Reply from PetrolPrices

Thanks for the great review Ming.

Rated 1 out of 5 stars

INCORRECT INFORMATION

This was updated on 7th April Today. Diesel £1.79. INCORRECT £1.84.
1P cheaper than Asda. Totally out of date within a few hours.

April 7, 2026
Unprompted review
PetrolPrices logo

Reply from PetrolPrices

Hi Alan, If you see an incorrect price you can raise with the Uk Government, as of the 2nd Feb all fuel stations must legally report their prices within 30 mins of a change, we can only show you the data the sites have made available.

If you've found them to misreport you can raise here: https://www.gov.uk/guidance/report-an-error-in-fuel-prices-or-forecourt-details

Please consider amending your review we are not responsible for the compliance of the stations that is the job of the UK Gov and Competition and Markets Authority.

Thanks

Rated 1 out of 5 stars

INACCURATE, FAILS TO LOAD AND SLOW

Downloaded the app - it fails to load or is annoyingly slow. Prices are NOT ACCURATE - just sent my husband on a wild goose chase. NOT IMPRESSED and your app and site wont let me alter the price. Avoid Firs Lane in Wigan - they are highest we found advertising at £148.9 utter lies - £1.70 and you cannot alter the actual price on their website. No point telling me to contact the government!

March 27, 2026
Unprompted review
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Reply from PetrolPrices

Hi, We are working on stabilising the app due to excessive demand - we are sorry for the issues you are facing. Please use our website in the meantime: https://www.petrolprices.com/app/map

If you see an incorrect price you can raise with the Uk Government, as of the 2nd Feb all fuel stations must legally report their prices within 30 mins of a change, we can only show you the data the sites have made available.

Rated 1 out of 5 stars

Total joke....not nearly up to…

Total joke....not nearly up to date.prices 7 days ago 4 days ago 2 days ago etc..one for 18 hours ago.
Waste of time...

JUST GOT A REPLY FROM THESE PEOPLE...THEY OPTED FOR THE ITS SOMEONE ELSES FAULT PLOY...
AT END OF DAY...THIS SITE CANNOT BE RELIED UPON TO PROVIDE UP TO DATE INFORMATION..

March 19, 2026
Unprompted review
PetrolPrices logo

Reply from PetrolPrices

Thanks for your updated reply, you seem to have misunderstood that the UK Government have legislated that all stations legally must report their prices within 30 minutes of it changing. If you see a price is incorrect you can report it to the Government, we can only show you the data we've been shared.


Hi, sorry to hear that. As of the 2nd February all UK fuel stations are legally required to report their fuel price within 30 mins of changing - we can only show you the data they provide.

If you find a station miss reporting you can raise it with the GOV here: https://www.gov.uk/guidance/report-an-error-in-fuel-prices-or-forecourt-details

Please consider updating your review we have no control over the quality of the data.

Thanks

Rated 3 out of 5 stars

Not doing so well recently

Not doing so well recently. The website recent news talks about 1.4p rise over February. NOTHING about March and the war in Iran. Nor the 4p rise in last 7days.

Updated their app for iPhone to see if any better but often no response when I open it.

They have been around for a few years now and I am signed up with them but they have not coped well with recent events nor the government insistence on petrol stations reporting their price changes within hours to a central run database that price comparison websites can access. So no longer such a reliance on the public.

March 9, 2026
Unprompted review
PetrolPrices logo

Reply from PetrolPrices

Hi Andy, thanks for your review. Our news content is updated weekly I am sorry you feel we haven't covered specific events you wanted - perhaps take a look today and see if any of your new articles cover your requirements.

The issues with the app is entirely due to demand and we are working as fast as we can to support. The app will work, but the results may not be as quick as we'd like. Please be patient with us we are working as hard as we can to cope with demand as a very small team. You can use our website in the interim: https://www.petrolprices.com/app/map

We do also use the UK Gov data alongside other sources. The new UK Gov API data is not rolled out at 100% of stations yet and we're not willing to compromise our service to users until the data improves. We are using it alongside other sources, you can read more about it here: https://www.petrolprices.com/fuel-finder/

Rated 1 out of 5 stars

Petrol stations can enter a false…

Petrol stations can enter a false petrol price to guide people to their stations only to find the price of petrol is more expensive! Reported it to petrol prices and nothing done about it!

February 27, 2026
PetrolPrices logo

Reply from PetrolPrices

Hi Annabel, we have replied to your emails and I can assure you we are and having been raising it with the station - unfortunately we aren't hearing back and they are not obligated to reply to us.

As of the 2nd February all fuel stations in the UK are legally required to report there prices within 30 mins of a change, you can read more about it here: https://www.petrolprices.com/fuel-finder/ and you can raise a compliant directly with the UK Government if you wish here: https://www.gov.uk/guidance/report-an-error-in-fuel-prices-or-forecourt-details.

Please consider amending your 1 star review, we can and only have the ability to show you the prices submitted by the stations to the UK GOV. We have no authority to raise with them but we do try and work with stations who are willing to cooperate with us.

We have replied to all your emails stating what we can do, and what we have been doing with the site and it is disappointing you are reflecting this on us.

Rated 1 out of 5 stars

Utter Bloody Garbage

The app does NOT work. Tried installing it several times and nothing happens. I just get a screen that says "rated excellent on Trustpilot".

GARBAGE

February 5, 2026
Unprompted review
PetrolPrices logo

Reply from PetrolPrices

Hi John, we aren't aware of any issues with the app and we did request more information from you so we could support but you haven't replied. Can you share more info with support@petrolprices.com - thanks.

Rated 5 out of 5 stars

Price fluctuations

I use the app frequently to see we’re in my area is the cheapest fuel so I can see when the prices are rising.

February 1, 2026
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Reply from PetrolPrices

So glad we can help you save money on fuel.

Rated 5 out of 5 stars

Very useful app

Very useful app, it’s always worth checking prices before filling up as prices can vary greatly in the same area.

February 1, 2026
PetrolPrices logo

Reply from PetrolPrices

We love to save money - thanks for the review!

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