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Petsfit Reviews 2

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TrustScore 3.5 out of 5

3.4

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3.4

Average

TrustScore 3.5 out of 5

2 reviews

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Rated 3 out of 5 stars

Support email doesn't work

I ordered from here last week but habe heard nothing since placing the order.

Tried to contact them to chase on their support email and it bounced back.

Tried live chat and there is no response.

There seems to be no way to contact them.

I am wondering if this is a fake website.

I will give it a few more days and then start process to get my payment returned.

*Update
The product actually arrived so not a false website ... just no way to contact them

August 12, 2025
Unprompted review
Rated 3 out of 5 stars

Damaged product, but got a refund

I bought their petsfits "Soft Pet Backpack Carrier for Hiking" on Amazon. The backpack seems good at first glance. It has a lot of space and a good amount of openings. I'm still yet to travel with my cat so i don't know if it feels like it collapses on the back yet. I have one major problem, with the backpack. The bun under the mat is completely broken, I received it this way. I don't know what has gone wrong but this is just poor. I'm pretty disappointed, I don't know if something went wrong in the shipping process or if it's just bad manufacturing, but unless I get a refund for the damaged product (I will make an update, as i have tried to contact petsfit, but they still haven't responded yet), I would not recommend this pet backpack for that reason.

UPDATE 1: they choose not to respond.

UPDATE 2: After more than 2 months they finally responded. They gave me a refund of my money. Although i did not get a full refund (i spent 117 Dollars and apparently only received 109 Dollars) im pretty happy about it (:

January 28, 2025
Unprompted review

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