Petshopluna Reviews 35

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details


Contact info

3.9

Great

TrustScore 4 out of 5

35 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered Exzolt but never received.

Ordered Exzolt but never received.
They do not reply to messages, and have ignore my requests for updates, then later requests for a refund. Courier company say they never received the item from Pet Shop Luna. Seems like a scam. Avoid at all costs

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

A great product and service

I've been looking for my dog's supplements for weeks and I came across Pet Shop Luna who could sell it to me. The process was easy and the response time to my questions were fast and efficient. Overall, a friendly team who could send me my dog's supplements so I'm very grateful. Thank you!

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

The products arrived as I wanted them

The products arrived as I wanted them, it must be said that the delivery times are a bit long. but it is specified on the website.
Over all the whole customer service experience was nice.
The prices are good.
The only thing its the shipping, but that is not up to them.

May 22, 2024
Unprompted review
Rated 5 out of 5 stars

My dog loved the food!

I had to buy some dog food for my precious baby and I never saw her so happy and eager to eat! And the food came rather quickly, so I really think I'll buy some more when I'll be in need!

September 7, 2024
Unprompted review
Rated 1 out of 5 stars

Item not received

Item not received, paid a lot of money. They do not respond to emails STAY AWAY from this site. It is all a big SCAM Tracking info is false.

June 11, 2024
Unprompted review
Rated 1 out of 5 stars

Order not arrived

I also like everyone else placed an order but never received it. I have tried to communicate via WhatsApp and email but had no response DONT BUY FROM PET SHOP LUNA

September 14, 2023
Unprompted review
Show reviews in all languages. (35 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look