Pets On Point Reviews 

136
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

This individual is incredibly rude, calling others stupid, lazy, and even fat, for disagreeing with how they groom animals. Removes poor reviews because they aren’t confident enough in their work to s... See more

Rated 5 out of 5 stars

I've ordered dog food a couple of times over the last few months. The price is good, delivery is free if over £50 and if not too heavy, they use DPD and delivery has always been very quick with dispat... See more

Company replied

Rated 5 out of 5 stars

Great service ! They have loads of options for our Jack Russell who has some health issues so can’t eat certain products. They stock a great variety of things and delivered them quickly. Communication... See more

Rated 5 out of 5 stars

Great service! The delivery company trashed the parcel. I phoned Pets On Point phoned me back almost immediately. I sent some photos through and a new parcel was dispatched promptly! Definitely recomm... See more

Company details

  1. Pet Store
  2. Pet Supply Store

About Pets On Point

Written by the company

We are a small, family-owned, and operated business that takes pride in supplying the best quality pet supplies to our customers. We carry a wide range of products, including food, toys, and accessories, to meet the needs of all types of pets from Cats, Dogs, horses and even farm animals.

As it’s just ourselves running the day-to-day of the business it means we can always strive to offer the best prices on the market, and we back up our products with excellent customer service. We want to ensure that each and every customer who visits our online store has a positive experience.

If you have any questions about any of the products on our site, please feel free to drop us an email at sales@petsonpoint.co.uk

Thank you for considering our shop as your go-to pet store.”


Contact info

3.7

Average

TrustScore 3.5 out of 5

136 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.7

All reviews

(136)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great all round

Great prices, prompt delivery.

November 27, 2023
Pets On Point logo

Reply from Pets On Point

Thanks for the positive feedback, its very much appreciated!

Rated 5 out of 5 stars

Great all-round service

Great website, great prices and great service. Our product arrived so quickly - thank you so much it was very much appreciated. We know where to come when we need some more!

November 26, 2023
Pets On Point logo

Reply from Pets On Point

That's what we aim for, feedback like this makes us all very happy here at Pets On Point! Thank you for your custom!

Rated 4 out of 5 stars

Buying on line

Order product on line very easily. Stuff came pretty quickly. Delivery is maybe a bit expensive but I need this feed and local feed merchant didn't have any. Would use them again

October 31, 2023
Pets On Point logo

Reply from Pets On Point

Hi Louise,

Thanks for your feedback, I just would like to update you that we have increased the amount you can fit into one box to qualify for free delivery over £50 by a whole 10kg!

So hopefully next time when you return you'll not have to pay for shipping!

Have a great day and thanks for shopping with us!

Rated 5 out of 5 stars

Great service

Great service! The delivery company trashed the parcel. I phoned Pets On Point phoned me back almost immediately. I sent some photos through and a new parcel was dispatched promptly! Definitely recommend this company and will be using again....A++++++ thank you.....

November 4, 2023
Rated 5 out of 5 stars

prompt service

prompt service, kept in touch over a delay with order, would use again

September 29, 2023
Pets On Point logo

Reply from Pets On Point

Thank you very much!

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