Fantastic shopping experience! Super quick delivery, and lovely communication via text also!! Would highly recommend. I’ll have a very happy pup on his birthday this week :)
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Company details
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Pets Plus - We are a family owned business with pet stores across Cork and an online pet store. Irish owned.
Contact info
Pets Plus, Ticknock, P24AE63, Cobh, Ireland
- 0214814333
- accounts@petsplus.ie
- petsplus.ie
Replied to 100% of negative reviews
Typically replies within 24 hours
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I liked that I was able to buy what I…
I liked that I was able to buy what I wanted from an Irish store. Order and delivery was a smooth process and the product itself was top quality.
It was very easy to order what I…
It was very easy to order what I needed. My delivery was perfect and it was delivered quickly
Great customer service and fast delivery
Super fast delivery and the product was…
Super fast delivery and the product was exactly what I was looking for.
delivery quick and efficient
The delivery was quick and efficient, the packaging was good and the product is of good quality. thanks!
Great company to deal with
The company delivered my order exactly as ordered. Everything was wrapped so well it was great to see everything arrived safely. The oder was also delivered on time.
Well done!
Next day delivery excellent service!
Great Service!
Misplaced Order
The order I placed had not arrived after 2 weeks. I contacted Pets Plus about this and they were very surprised to hear that the order had not arrived. They immediately arranged for a replacement to be sent which I received in a matter of days.
I was very impressed with their customer service and how quickly the matter was sorted.
Great customer care, proactive
Didn't have the colour I ordered, but sent a message to my mobile shortly after ordering to check what other colours might work. Very good customer care. More companies need to be this proactive
Very quick service
Very quick service. Excellent communication would 100% use again!
They had not the product in stock
They had not the product in stock
And they sent me back a refund
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