There aren't enough words to express my gratitude for Kya Miller, LICSW, LCSW. She's simply outstanding! I initially started working with her in 2025 and since then she's been helpful beyond meas... See more
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Review summary
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What people talk about most
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Pettable worked for me! My apartment manager accepted my ESA letter, and I’m so happy with the whole experience. I paid $200 for the Express 24-hour ESA consultation and was connected with a therapi... See more
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Everything was so easy. This place does exactly what it says and gets everything done so quickly and efficiently! Again everything was so easy and quick. Within no time I was at home comfortably wi... See more
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I had the pleasure of working with Mrs. Kya Miller, it was an amazing experience. Her service was outstanding. She communicated with me well and helped every step of the way. Very patient and professi... See more
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Company details
About Pettable ESA
Written by the company
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere.
That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own. We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.
Why Pettable?
1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%.
2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel.
3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline.
4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live.
5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323.
6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own. We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.
Why Pettable?
1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%.
2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel.
3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline.
4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live.
5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323.
6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Contact info
United States
- support@pettable.com
- pettable.com
4.6
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kya Miller
Kya Miller, LICSW, LCSW was great to work with. She listened to me and really made me feel heard about what I've been dealing with. She was also very quick to send me over documentation so I could finalize my housing situation. I highly recommend her services.
July 7, 2026
Unprompted review
Reply from Pettable ESA
Hi Crissy,
Thank you so much for sharing your experience! We’re delighted to hear that Kya made you feel heard and supported while discussing what you’ve been going through. Providing compassionate, attentive care is something we truly value.
We’re also glad that she was able to provide your documentation promptly so you could finalize your housing situation without delay. Your recommendation means a great deal to us, and we truly appreciate your kind feedback. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
Very easy non-stressful experience
Very easy non-stressful experience. Applying online was very manageable. Provider that contacted me and question me about my conditions and needs was extremely understanding, kind, and cooperative.
July 1, 2026
Unprompted review
Reply from Pettable ESA
Hi Sandy,
Thank you so much for sharing your experience! We’re delighted to hear that the process was easy and stress-free for you and that the online application was simple to complete.
It’s especially wonderful to know that your provider was understanding, kind, and supportive while discussing your conditions and needs. Providing a compassionate and comfortable experience is exactly what we strive for.
We truly appreciate your kind feedback. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
Exceeded My Expectations
I had a great experience with Pettable!! The entire process was simple, straightforward, and efficient. The pricing was reasonable and it only took me about 10 minutes to fill out all of the required information on the Patient Portal. My consultation lasted about 15 minutes, and the therapist I was paired up with, Jolene Cook, was kind, compassionate, and took the time to understand my situation. Within hours of the consultation, I received a detailed, professionally written ESA letter. The turnaround time exceeded my expectations, and the overall experience was smooth from start to finish. I would definitely recommend Pettable to anyone looking for a fast, stress-free way to obtain an ESA letter.
June 29, 2026
Unprompted review
Reply from Pettable ESA
Hi Kelly,
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that you found the entire process simple, straightforward, and efficient. It’s great to know that the application process was easy to complete and that the turnaround time exceeded your expectations.
We’re especially delighted to hear that Jolene Cook provided a kind and compassionate experience, taking the time to understand your situation and ensure you felt supported throughout the consultation.
Your recommendation means so much to us, and we truly appreciate you taking the time to share your thoughtful feedback. We’re grateful to have been part of making this process fast and stress-free for you. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
Great experience!
I like the process was complete and if you have any answers they help in your path.
10/10
June 15, 2026
Unprompted review
Reply from Pettable ESA
Hi Ale,
Thank you so much for sharing your experience! We’re delighted to hear that you found the process thorough and that our team was able to provide guidance and support whenever you had questions.
Your 10/10 rating means so much to us, and we truly appreciate your kind feedback. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
It was super fast
It was super fast, easy, and they didn’t pry to much into my mental illness and past which was amazing since it’s really hard for me to talk about. My letter was approved by my apartment and now I can have my pets with me no matter where life take me.
July 1, 2026
Unprompted review
Reply from Pettable ESA
Hi Emma,
Thank you so much for sharing your experience! We’re delighted to hear that the process was fast and easy for you and that you felt comfortable throughout the evaluation. We understand that discussing personal challenges can be difficult, so it means a lot to know that the experience felt supportive and respectful.
We’re also thrilled to hear that your letter was approved by your apartment and that you can keep your beloved pets by your side wherever life takes you. Thank you for taking the time to share your kind feedback!
Warm regards,
The Pettable Team
Everything from the ease of access to…
Everything from the ease of access to professionalism and speed, this has been a great experience that gives me peace of mind. Highly recommend
June 29, 2026
Unprompted review
Reply from Pettable ESA
Hi Anthony,
Thank you so much for sharing your experience! We’re thrilled to hear that everything from the ease of the process to the professionalism and speed of service made for such a positive experience.
Knowing that we could provide you with peace of mind means a great deal to us. We truly appreciate your recommendation and your kind feedback. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
Kya Miller was kind and sweet and too…
Kya Miller was kind and sweet and too the point she helped me and spoke to me as if I was more than a client but an old friend and I really appreciated that.
July 6, 2026
Unprompted review
Reply from Pettable ESA
Hi Sharon,
Thank you so much for sharing your experience! We’re delighted to hear that Kya made you feel so comfortable and supported. Her kindness, compassion, and ability to connect with clients on a personal level are qualities we truly value, and it’s wonderful to know that she made you feel like more than just a client.
We truly appreciate your kind words and are so glad that Kya was able to provide such a warm and meaningful experience for you. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
I’ve been working with Kya for a little over 2 years
I’ve been working with Kya for about two years, and she has been wonderful throughout that time. She is kind, professional, responsive, and genuinely takes the time to listen without making you feel judged. She creates a comfortable environment where you can be honest about what you’re experiencing and offers thoughtful guidance and support.
She also makes the ESA process feel comfortable and stress free. She takes the time to discuss how my pets support my mental health, answers my questions, and makes sure everything is handled thoughtfully. I have always felt heard and supported throughout the process.
I highly recommend working with Kya. I’m very grateful for her support over the past two years.
July 1, 2026
Unprompted review
Reply from Pettable ESA
Hi Jada,
Thank you so much for sharing your thoughtful experience! We’re truly grateful to hear that Kya has provided you with such compassionate, professional, and consistent support over the past two years. Creating a safe, comfortable environment where clients feel heard, understood, and supported is exactly what we strive for, and we’re so glad Kya has made such a positive impact on your journey.
It’s also wonderful to know that she has made the ESA process feel stress-free by taking the time to understand how your pets support your mental health, answering your questions, and ensuring everything is handled with care. Your continued trust and heartfelt recommendation mean so much to us.
Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
The customer support was excellent
The customer support was excellent. The staff listened and I did not feel judged for having a non standard esa. The process was easy to follow. The phone interview was smooth. As well as the forms being simple to follow and complete.
June 27, 2026
Unprompted review
Reply from Pettable ESA
Hi Tanya,
Thank you so much for sharing your experience! We’re delighted to hear that our customer support team made you feel heard and supported throughout the process. It means a great deal to know that you felt comfortable discussing your unique situation without judgment.
We’re also glad that you found the process easy to follow, from completing the forms to the phone interview. Providing a smooth, welcoming experience for every client is exactly what we strive for.
Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
You listened and you helped me!
June 29, 2026
Unprompted review
Reply from Pettable ESA
Hi Amy,
Thank you so much for your kind words! We’re so glad to hear that you felt heard and supported. Providing compassionate care and helping our clients is exactly what we strive to do.
We truly appreciate you taking the time to share your feedback. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
Reply from Pettable ESA
Hi Paul,
Thank you so much for sharing your experience! We’re delighted to hear that you found the process very easy and straightforward. Making the experience simple and hassle-free is exactly what we strive for.
We truly appreciate your kind feedback. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
Every time I have gone thru pettable..
Every time I have gone thru pettable, I have always been a very happy returning customer! The counsel is fantastic, and they really care. I highly recommend them if you legit need an esa.
July 5, 2026
Unprompted review
Reply from Pettable ESA
Hi Brittney,
Thank you so much for sharing your experience! We’re honored to have earned your trust as a returning customer. It’s wonderful to hear that you’ve consistently had positive experiences and that your counselor has been caring, supportive, and professional throughout your journey.
Your recommendation means so much to us, and we’re grateful to be able to provide compassionate support to those who genuinely need it.
Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
One less thing to worry about!
I've been using Pettable for the last 3 years and have been extremely happy about everything. The process is easy and the price is good. I've also had the same therapist, Wendy W., look over my renewal each time and it's been a pleasure working with her.
June 27, 2026
Unprompted review
Reply from Pettable ESA
Hi Trisha,
Thank you so much for sharing your experience! We’re honored that you’ve trusted Pettable for the past three years. It’s wonderful to hear that the renewal process has continued to be easy, affordable, and reliable for you.
We’re especially glad that you’ve been able to work with Wendy throughout your renewals. Building that ongoing relationship with a trusted provider can make all the difference, and we’re delighted to know she has made each experience a positive one.
Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
Best option to get the landlord off your back.
Everything was convenient and upfront as far as service prices are concerned and after my therapist verified my housing letter, my apartment complex had no other choice but to accept my support dog. Thank you for all of your time and help!
June 24, 2026
Unprompted review
Reply from Pettable ESA
Hi Paul,
Thank you so much for sharing your experience! We’re thrilled to hear that you found the process convenient and that our pricing was clear and transparent from the start. It’s especially wonderful to know that your therapist’s verification helped your housing letter be accepted, giving you the support you needed to keep your emotional support dog by your side.
We truly appreciate your kind words and are grateful we could assist you throughout the process. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
I really appreciated how prompt the process was.
I really appreciated how thorough the online questions were. My therapist was well advised of my situation and needs prior to our appointment. This really helped in streamlining the entire process.
June 19, 2026
Unprompted review
Reply from Pettable ESA
Hi Leah,
Thank you so much for sharing your experience! We’re delighted to hear that you found the online questionnaire thorough and helpful. It’s wonderful to know that your therapist was well prepared before your appointment, allowing the process to be smooth, efficient, and focused on your needs.
We truly appreciate your kind feedback and are glad we could make the experience as streamlined as possible. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
Pettable is the best ESA support
Pettable is the best ESA support and outstanding service! The licensed therapist I spoke with was professional, knowledgeable, and compassionate, and the assessment letter helped me with my building dispute instantly. I'm really glad I chose Pettable and their bundle because it comes with so much goodies and help for I and my ESA. I definitely would recommend Pettable to anyone in need of their services. Thank you, Pettable!
June 9, 2026
Unprompted review
Reply from Pettable ESA
Hi Shemi,
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that our licensed therapist provided professional, knowledgeable, and compassionate support, and that your ESA letter was able to help resolve your housing situation so quickly.
It’s also great to know that you’ve found value in the bundle and the additional resources and support it provides for you and your ESA. Your recommendation means a great deal to us, and we’re honored to have been part of your journey.
Thank you for trusting Pettable for your ESA needs!
—The Pettable Team
Reply from Pettable ESA
Hi Javille,
Thank you so much for sharing your experience! We’re delighted to hear that the process was fast, informative, and that you felt your concerns were heard throughout. Providing compassionate and attentive support is exactly what we strive for.
We truly appreciate your kind feedback. Thank you for trusting Pettable for your ESA needs!
—The Pettable Team
The worst experience I’ve had recently…
The worst experience I’ve had recently period. I was connected with a horrible woman called KAREN FRONTCZAK who was rude, repeated the same questions over and over, and seemed to not understand what she was selling. From start to finish this woman was nasty, people calling are often suffering from serious mental health issues from prior service and I left this call feeling much much worse. Steer clear of this Walmart-esque ESA service.
June 28, 2026
Unprompted review
Reply from Pettable ESA
Hi Jamie,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience left you feeling unsupported and frustrated. We understand how important it is for every interaction to be handled with patience, empathy, and respect, especially when our clients are seeking assistance for mental health-related needs.
Your comments are very concerning to us and do not reflect the standard of care we strive to provide. We'd appreciate the opportunity to review your experience internally and better understand what happened.
If you're willing, please reach out to us with the email address associated with your account so we can investigate your case further and follow up with you directly.
Warm regards,
The Pettable Team
Reply from Pettable ESA
Hi Amanda,
Thank you so much for sharing your experience! We’re delighted to hear that you found the process easy and quick. Making the experience as simple and efficient as possible is always our goal.
We truly appreciate your kind feedback. Thank you for trusting Pettable for your ESA needs!
—The Pettable Team
A good service for a reasonable price
A good service for a reasonable price
June 21, 2026
Unprompted review
Reply from Pettable ESA
Hi Paula,
Thank you so much for your kind feedback! We’re delighted to hear that you found our service to be valuable and reasonably priced. Providing a high-quality experience at a fair cost is something we strive for every day.
We truly appreciate you taking the time to share your experience. Thank you for trusting Pettable for your ESA needs!
—The Pettable Team
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