Phantom Hire (Wedding Car Hire) Reviews 161

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Adam is a true genuine down to earth individual, he provides a great service, I would not hesitate to recommend this organisation. He provides services for his Rolls Royce, god bless his business,... See more

Rated 5 out of 5 stars

Was recommended by a work colleague as he used it for his wedding. We booked 3x RollsRoyce for brother’s wedding, the process was simple and quick with reasonable pricing. The chauffeurs... See more

Rated 3 out of 5 stars

The car was in a tatty condition for a RR event car. The driver was a nice guy but didn't carry out the chauffeur service of opening doors which is what we were told. There was no 'prom drinks... See more

Company replied

Rated 5 out of 5 stars

Phantom hire one of the best in the Uk, great communication from uwais. He made sure everything was going smoothly throughout the event. With only a few hours to spare till the wedding, the compan... See more

Company replied

Company details

  1. Car Rental Agency

Written by the company

For Over 15 Years, Phantom Hire has been at the forefront in providing the Worlds Most Luxurious and State of the Art Vehicles to all occasions throughout the UK, Ireland, and Europe. Phantom Hire has rapidly expanded its Fleet Of Vehicles and is Proud to Boast the UK's Largest Fleet of Luxury Vehicles. Including some of the Most Renowned Marques in the World such as Rolls Royce, Lamborghini, Ferrari, and Bentley. We are proud to offer an array of Luxury Travel and Chauffeuring Solutions, including Wedding Car Hire, Prom Car Hire, Chauffeur Car Hire, Limo Hire, Super Car Hire, and Helicopter Charter."


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

161 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We hired a Rolls Royce from Phantom…

We hired a Rolls Royce from Phantom hire because Ace made us feel at ease. He reassured us and guided us through the whole process. Dealing with any of our concerns quickly and effectively. The car was amazing as described and her own private number plate was a bonus. My Neice had the best time ever. The driver was very professional and never rushed us at any point. We would highly recommend Phantom Hire and would definitely be using them again. Thank you guys for making our Neices prom an amazing experience.

July 11, 2022
Unprompted review
Phantom Hire (Wedding Car Hire) logo

Reply from Phantom Hire (Wedding Car Hire)

Thank you, Naresh, for your feedback. We're delighted to hear that Ace made you feel at ease throughout the process and that your niece had a great time ever. It's great to know that the car met your expectations and that the private number plate was a bonus. We appreciate your high recommendation and are glad our driver provided a professional and unhurried service. We look forward to making more events special for you in the future.

Best regards,
Phantom Hire Team

Rated 5 out of 5 stars

Hired a prom car for my daughter

Hired a prom car for my daughter. Lovely company to deal with, had a call just to confirm all details prior to the day. The chauffeur was so kind and didn’t rush anyone at all. The car looked amazing and the ribbons/bows were perfectly co ordinated with my daughters dress as requested and the personalised number plate was a brilliant idea! Thank you

July 10, 2022
Unprompted review
Phantom Hire (Wedding Car Hire) logo

Reply from Phantom Hire (Wedding Car Hire)

Thank you Kelly, for your wonderful feedback. We're thrilled to hear that you had a positive experience hiring a prom car for your daughter. It's great to know that our attention to detail, from confirming all the details prior to the day to coordinating the ribbons and bows with your daughter's dress and providing a personalised number plate, met your expectations. We’re glad the chauffeur’s kindness added to the experience. We look forward to serving you again in the future.

Best regards,
Phantom Hire Team

Rated 5 out of 5 stars

Very happy with the service provided…

Very happy with the service provided and exceptional service from the driver. Would highly recommend and will definitely be using phantom car hire again

June 22, 2022
Unprompted review
Phantom Hire (Wedding Car Hire) logo

Reply from Phantom Hire (Wedding Car Hire)

Thank you, Shaban, for your feedback. We're delighted to hear that you were very happy with our service and found the driver's service exceptional. Your high recommendation means a lot to us, and we look forward to providing you with excellent service again in the future.

Best regards,
Phantom Hire Team

Rated 5 out of 5 stars

Absolutely amazing service from the…

Absolutely amazing service from the start to beginning. Professionalism, understanding and hospitality was outstanding. This company was the cherry on the top for my wedding. I’m a very critical guy but I have nothing but praise for everyone. Can not fault them !

June 6, 2022
Unprompted review
Phantom Hire (Wedding Car Hire) logo

Reply from Phantom Hire (Wedding Car Hire)

Thank you, Isa, for your kind words. We're thrilled to hear that you found our service absolutely amazing and that our professionalism, understanding, and hospitality stood out. We're honoured to have been the cherry on top for your wedding. Your high praise means a lot to us, especially coming from someone so critical. We look forward to providing you with exceptional service again in the future.

Best regards,
Phantom Hire Team

Rated 5 out of 5 stars

Hired the phantom 8...Amazing…

Hired the phantom 8...Amazing chauffeur, smooth drive. On point customer service no issue with booking...the service met our needs and expectations... highly recommended

June 6, 2022
Unprompted review
Phantom Hire (Wedding Car Hire) logo

Reply from Phantom Hire (Wedding Car Hire)

Thank you, Sohail, for your feedback. We're thrilled to hear that you had an amazing experience with the Phantom 8. It's great to know that our chauffeur provided a smooth drive and that our customer service met your needs and expectations. Your high recommendation means a lot to us, and we look forward to providing you with excellent service again in the future.

Best regards,
Phantom Hire Team

Rated 5 out of 5 stars

PHANTOM HIRE THE BEST WITHOUT A DOUBT!

Phantom Hire is just the best without a doubt! I, Luqmaan hired two vehicles for the weekend for a family wedding. Maz, Awais & the team were incredibly supportive, accommodating and VERY Humble throughout the duration of hire. Maz himself is a very down to earth individual, precessional, humble, experienced and a total GENT!

My father being a senior citizen was very hesitant at first in hiring a car and alway believed in driving his personal owned vehicle. Maz / Awais we’re very assuring, helpful and very competent in reassuring my father that it was perfectly fine to hire and for him to enjoy the family wedding with no worry! I will never forget this as this is a skill in its self - Top work lads!!

As a business owner myself I know it’s not easy to provide exceptional and world class service consistently! I have to say Phantom Hire have really invested well in quality staff and vehicles to embrace the service they provide! Credit given where due! The team has a real touch of professionalism who love doing their Job with a passion! It’s clearly visible from when you walk in that the team have a wealth of knowledge around Chauffeuring, Car Hire and Helicopter Charter. I can personally assure and surely those that have used Phantom Hire will agree with me that Maz and the team will never disappoint you but will always go out of there way to make sure your fully satisfied!! Last but not least the fleet of cars available at Phantom Hire are nothing but exotic and totally luxury! All in all nothing but the best in the game - I and all my friends / Family will be using phantom Hire again in the future.

May 23, 2022
Unprompted review
Phantom Hire (Wedding Car Hire) logo

Reply from Phantom Hire (Wedding Car Hire)

Thank you, Luqmaan, for your enthusiastic feedback. We're delighted to hear that you had an excellent experience with Phantom Hire for your family wedding. We're pleased that we could reassure your father and help him enjoy the event worry-free. Your high praise for our professionalism and dedication means a lot to us. We look forward to serving you and your family again in the future.

Best regards,
Phantom Hire Team

Rated 5 out of 5 stars

They saved my daughter’s wedding day!

They saved my daughter’s wedding day!
I had been let down by another company at the last minute and then found Ace at Phantom Hire

Within literally 10 minutes he had sorted the cars I needed, you couldn’t ask for more!

He kept checking that everything was how I wanted things and ensured I knew all would be good

True to his word, the cars arrived bang on time to the minute!
The drivers were smart and well mannered, absolutely perfect service from start to finish

I genuinely cannot recommend them highly enough

May 16, 2022
Unprompted review
Phantom Hire (Wedding Car Hire) logo

Reply from Phantom Hire (Wedding Car Hire)

Thank you, Alan, for your heartfelt feedback. We're delighted to have been able to save your daughter's wedding day. It's great to hear that Ace quickly sorted out the cars you needed and kept you reassured throughout the process. We're pleased that our drivers were punctual, smart, and well-mannered, providing perfect service from start to finish. Your high recommendation means a lot to us, and we're glad we could help make the day special.

Best regards,
Phantom Hire Team

Rated 5 out of 5 stars

I’m from Italy 🇮🇹 and used the Rolls…

I’m from Italy 🇮🇹 and used the Rolls Royce Service…Reasonable price with luxury and comfortable sitting …driver was friendly and drive smoothly.. highly recommended to others

May 9, 2022
Unprompted review
Phantom Hire (Wedding Car Hire) logo

Reply from Phantom Hire (Wedding Car Hire)

Thank you for your feedback. We're delighted to hear that you had a positive experience using our Rolls Royce service. It's wonderful to know that you found the seating luxurious and comfortable, and the driver friendly and smooth. Your high recommendation means a lot to us, and we look forward to providing you with excellent service again in the future.

Best regards,
Phantom Hire Team

Rated 5 out of 5 stars

An amazing experience

An amazing experience! Staff was very kind and very helpful all through out! These guys are the best when it comes to being professionals and their services! I’d rate this a 20/10 experience!

April 2, 2022
Unprompted review
Phantom Hire (Wedding Car Hire) logo

Reply from Phantom Hire (Wedding Car Hire)

Thank you, Austin, for your fantastic feedback. We're thrilled to hear that you had an amazing experience with us. It's wonderful to know that our staff was kind and helpful throughout. Your high praise and 20/10 rating mean a lot to us. We're proud to be considered the best in professionalism and service, and we look forward to providing you with excellent service again in the future.

Best regards,
Phantom Hire Team

Rated 5 out of 5 stars

The best place in Birmingham!

The best place in Birmingham! The staff are very polite and friendly also the cars are very clean. I would definitely use phantom hire again. Thank you uwais!!!

March 26, 2022
Unprompted review
Phantom Hire (Wedding Car Hire) logo

Reply from Phantom Hire (Wedding Car Hire)

Thank you, Shakeel, for your wonderful feedback. We're thrilled to hear that you consider us the best place in Birmingham. It's fantastic to know that our staff's politeness and friendliness, along with the cleanliness of our cars, made a positive impression on you. We appreciate your gratitude and look forward to serving you again in the future.

Best regards,
Phantom Hire Team

Rated 5 out of 5 stars

I really recommend this place the…

I really recommend this place the driver was really nice and so was the service 😅

February 22, 2022
Phantom Hire (Wedding Car Hire) logo

Reply from Phantom Hire (Wedding Car Hire)

Thank you, Amaan, for your feedback. We're delighted to hear that you had a positive experience with both our driver and our service. Your recommendation means a lot to us, and we look forward to providing you with excellent service again in the future.

Best regards,
Phantom Hire Team

Rated 5 out of 5 stars

Great customer service!!

February 14, 2022
Phantom Hire (Wedding Car Hire) logo

Reply from Phantom Hire (Wedding Car Hire)

Thank you for your review! We are delighted to hear that you had a great experience with our customer service. Waqar and the entire team strive to provide exceptional service to all our clients. We truly appreciate your feedback and look forward to the opportunity to serve you again in the future.

Best regards,
Phantom Hire Team

Rated 5 out of 5 stars

Great company great people great…

Great company great people great service 👍👍👍

February 13, 2022
Phantom Hire (Wedding Car Hire) logo

Reply from Phantom Hire (Wedding Car Hire)

Thank you for your feedback. We're thrilled to hear that you found our company, people, and service great. Your satisfaction is our top priority, and we appreciate your positive comments. We look forward to serving you again in the future.

Best regards,
Phantom Hire Team

Rated 5 out of 5 stars

A perfect service, quick and easy access

A perfect service, quick and easy access to gain a luxury vehicle. Staff took extreme car and helped me out. Would definitely recommend!

February 10, 2022
Phantom Hire (Wedding Car Hire) logo

Reply from Phantom Hire (Wedding Car Hire)

Thank you, Hassan, for your feedback. We're delighted to hear that you found our service perfect and that accessing a luxury vehicle was quick and easy. It's great to know that our staff took excellent care of you and provided the help you needed. Your recommendation means a lot to us, and we look forward to serving you again in the future.

Best regards,
Phantom Hire Team

Rated 5 out of 5 stars

Did not know who to go to till I got…

Did not know who to go to till I got referred to Phantom Hire, the best of the best, definitely my number 1 go to for special occasions!

February 9, 2022
Phantom Hire (Wedding Car Hire) logo

Reply from Phantom Hire (Wedding Car Hire)

Thank you, Sohaib, for your feedback. We're thrilled to hear that Phantom Hire has become your go-to for special occasions. Your high praise as the "best of the best" means a lot to us. We look forward to providing exceptional service for all your future events.

Best regards,
Phantom Hire Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service
Friendly staff
Would recommend them without a second to spare

February 9, 2022
Phantom Hire (Wedding Car Hire) logo

Reply from Phantom Hire (Wedding Car Hire)


Thank you, Oby, for your feedback. We're delighted to hear that you found our customer service excellent and our staff friendly. Your recommendation means a lot to us, and we look forward to providing you with exceptional service in the future.

Best regards,
Phantom Hire Team

Rated 5 out of 5 stars

Amazing service from start to finish

Amazing service from start to finish. Over the phone very helpful and accommodating and the driver went above and beyond to ensure the experience was special. Big thanks to everyone at Phantom hire

January 8, 2022
Unprompted review
Phantom Hire (Wedding Car Hire) logo

Reply from Phantom Hire (Wedding Car Hire)

Thank you, Thayer, for your feedback. We're delighted to hear that you found our service amazing from start to finish. It's great to know that our team was helpful and accommodating over the phone, and that our driver went above and beyond to make your experience special. We appreciate your kind words and look forward to providing exceptional service for any future events.

Best regards,
Phantom Hire Team

Rated 5 out of 5 stars

Phantom Hire saved the day…

Phantom hire one of the best in the Uk, great communication from uwais. He made sure everything was going smoothly throughout the event.

With only a few hours to spare till the wedding, the company we originally booked with told us our bookings cancelled due to unforeseen circumstances. There was nothing we could do until I contacted Phantom Hire. They rocked up in the most cleanest series 2 ghost, from when they arrived up until they left everything went perfect. Very Highly recommended.

January 5, 2022
Unprompted review
Phantom Hire (Wedding Car Hire) logo

Reply from Phantom Hire (Wedding Car Hire)

Thank you for your feedback. We're thrilled to hear that Phantom Hire was able to save the day for your wedding. It's fantastic that you were provided with great communication and ensured everything went smoothly. We're glad our Series 2 Ghost made a positive impression, arriving in pristine condition and contributing to a perfect event. Your high recommendation means a lot to us, and we look forward to providing exceptional service for any future events.

Best regards,

Rated 5 out of 5 stars

Had an unforgettable evening with…

Had an unforgettable evening with Phantom hire, the driver was excellent and liked my music too😅. I’d urge anyone to book with this company, the best chauffeur service in the UK without doubt.

January 1, 2022
Unprompted review
Phantom Hire (Wedding Car Hire) logo

Reply from Phantom Hire (Wedding Car Hire)

Thank you for your feedback. We're delighted to hear that you had an unforgettable evening with Phantom Hire. It's great to know that our driver made your experience enjoyable and even shared your taste in music. Your high praise and recommendation as the best chauffeur service in the UK mean a lot to us. We look forward to providing you with excellent service again in the future.

Best regards,
Phantom Hire Team

Rated 5 out of 5 stars

Best service ever!

Best service ever!! I booked 3 dawns and 2 RR ghosts for my wedding in Luton. Drivers turned up early, got to our venue safely, cars were ammaculate. They were the centre of attention. I dont use anyone else apart from this company as they have always given 101% effort. HIGHLY RECOMMEND!

December 30, 2021
Unprompted review
Phantom Hire (Wedding Car Hire) logo

Reply from Phantom Hire (Wedding Car Hire)

Thank you, Adeel, for your enthusiastic feedback. We're thrilled to hear that you had such a positive experience with our service for your wedding in Luton. It's fantastic that the drivers were punctual and the cars were immaculate, becoming the centre of attention. Your loyalty and high recommendation mean a lot to us. We're committed to maintaining our high standards and look forward to assisting you with any future events.

Best regards,
Phantom Hire Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look