I rate the customer service as 2, They do not respond to either the email or the WhatsApp number provided. I am satisfied with the products, but I have never encountered such poor communication. They... See more
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Company details
Written by the company
Pharmacoline founded in 2015 specializing in medical aesthetic products for anti-aging and skin rejuvenation.
Contact info
Tayyoune street, 0000, Seoul, South Korea
- +8210-7517-6762
- info@pharmacoline.com
- pharmacoline.com
Hasn’t replied to negative reviews
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Beware
Beware, there are scammers.
I placed an order on Pharmacoline about 14 days ago and never received my product or any proper response.
I tried contacting them multiple times through email, phone, and WhatsApp. Instead of helping, they blocked my number on WhatsApp and ignored all further communication.
What is very concerning is that when I contacted them from a different phone number, they responded. This shows they are selectively ignoring customers after taking payment.
I have screenshots of all conversations as proof.
I have already contacted my bank to dispute the charge due to lack of response and suspected fraudulent behavior.
I am requesting a full refund immediately. Until this is resolved, I will continue to update this review and warn others.
My order took over a week to get to me
My order took over a week to get to me, even though I am paying for express over night.
Love buying from the Company
Love buying from the Company , also the best products and the service is spectacular ...
Great products and super fast shipping…
Great products and super fast shipping thank you!
Very professional.....
very professional, reliable Price, speedy Delivery from Korea, excellent packing including Dry Ice....
Ordered 19 days ago for shipping to the…
Ordered 19 days ago for shipping to the US. FedEx says package needs a better description in order to be released from Alaska. Phone line keeps ringing. Online contact form was unanswered. Multiple emails unanswered. The Botox is probably destroyed by now. Disappointed since my last experience was great
I ordered three and only received two…
I ordered three and only received two not happy at all and beat my wonderful not so …. experience sorry for the mouth but the two bottles I got were empty and I contacted them to get my money back and there’s no response
Product was dried up
One of the items I received was completely dry inside with a small white powder in the bottom so the Botox was empty.
This is a scam please read!
This is a scam please read!! I bought Botox which needs to be temperature controlled for not only potency but safety. They do not label the box in any way to indicate that the product is temperature sensitive nor do they ship it on ice. This screams scam to me why would you be selling legitimate Botox and shipping that product in a way that ruins it. If I was trying to sell a shiny new car I wouldn’t take my keys and scratch it. Also looking at the charge it was under Markavp and listed as a family clothing store not a pharmacy.
The products arrived quickly and were…
The products arrived quickly and were carefully packaged. Thank you.
The shipping was fast
The shipping was fast, but product arrived broken. When i contacted them about a partial refund, they disregarded my messages. Never answered
The products are very good
The products are very good, there are problems with communication, I'm sure they will improve it
Hard to contact
I tried to contact you several times through e-mail due to a problem at customs and I’ve never received a response.
I never received my order
I never received my order, it has been a month, never received a refund, I am filing a dispute with my cc company to see if they can get a refund.
Product never received
Ordered 2/5/26
Today is 2/24/26
Product not received
Refund
or
Resend the product using DHL shipping.
My product was delivered fast with a great price !
My product was delivered fast, great price of quality. I am about to put in my second order !
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