PharmacyDirectGB Reviews 221

TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Really poor service using a useless courier. Very difficult to get delivery dates. They keep saying the product has gone to the courier but cannot give any progress report. I’ve used couriers which al... See more

Company replied

Rated 5 out of 5 stars

I was originally very sceptical as had read some bad reviews and had got rather impatient which is my fault, ended up calling and they were really lovely and started looking into my case straight a... See more

Rated 5 out of 5 stars

I trust this company...I have used them before and will use them again... it's sometimes a little bit scary to order goods online but I have never had any problems with PharmacyDirectGB....They had w... See more

Rated 5 out of 5 stars

Have nothing but positive comments to make with Pharmacy Direct. I'm a new customer and was a little cautious after reading some of the reviews. However, my first order was processed the same day an... See more

Company details

  1. Pharmacy
  2. Doctor
  3. Online Pharmacy

Written by the company

Pharmacy Direct GB is on the leading online pharmacies in the UK. As a registered UK pharmacy, we offer you a wide choice of medicines online, some with and some without a prescription. We are set up to provide private prescriptions quickly and accurately using the latest robot prescription dispensing, overseen by our experienced pharmacists. Our philosophy is to supply you with the best possible products and services at better prices than your high street chemist. Just like your local Chemist we also offer toiletries, gifts and perfumes, all at guaranteed low prices.


Contact info

3.3

Average

TrustScore 3.5 out of 5

221 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Used for first time

Used for first time. Had an online consultancy with them, then within a day & half my order was received via RoyalMail tracked delivery.
Excellent Service Guys.
Keep it up
Many Thanks.
Chris

May 14, 2022
Unprompted review
Rated 1 out of 5 stars

Placed an order on 12/5/21

Placed an order on 12/5/21. Got the email saying payment completed, then nothing after that. Phoned them up and spoke to a man driving his car telling me the woman was not there who deals with the ' phone number '. Logged in to my account and sent a message. Still nothing, then tried loggin into my account and no email or password is recognised, clicked their twitter link and their twitter account is suspended. DO NOT USE.

June 7, 2021
Unprompted review
Rated 5 out of 5 stars

Put my order on Monday 22/6/2020…

Put my order on Monday 22/6/2020 received the Voltorol 50mg tablets 2 days later.
Great service will use again
Thanks

June 25, 2020
Unprompted review
PharmacyDirectGB logo

Reply from PharmacyDirectGB

Dear Mark,
Thank you for your comments. We are pleased to hear that you are happy with our service. We look forward to serving you again.
Best wishes,
PharmacydirectGB

Rated 1 out of 5 stars

Don't be in a hurray for your order!

I placed an order 23rd May,,, still not arrived on 9th June. Wouldn't use them again. Refund requested.

June 9, 2020
Unprompted review
PharmacyDirectGB logo

Reply from PharmacyDirectGB

Dear Mr Mac,

If you can provide us with your full name or order number we can have a look into this for you.

We searched for J Mac and we do not have a customer under that name.

Thank you.

Rated 1 out of 5 stars

Really poor service. I think the are con artists

Really poor service using a useless courier. Very difficult to get delivery dates. They keep saying the product has gone to the courier but cannot give any progress report. I’ve used couriers which allow real time tracking. I think it could be a scam company .... 2 weeks tand still nodelivery of my essential prescriptions. I’m back to my high street pharmacy onto these con artists.

May 7, 2020
Unprompted review
PharmacyDirectGB logo

Reply from PharmacyDirectGB

Dear Ms Kamaluddin,
We are unable to find any order placed in your name and are not aware of correspondence from you. Also, we do not use couriers. Can you please check your information?
Kind regards,
Pharmacydirectgb

Rated 1 out of 5 stars

Dishonest online pharmacy

Dishonest! Do not do the online shop from pharmacy direct, i placed the order and more than one week after I got the order cancellation due to no stock, I understand.
Then two weeks after, I saw the stock is available online again, I called them to make sure it is in stock, the lady one the phone put me on hold for more than 15 mins, then she said to me that “yes, the item is back to stock.” I placed the order after I hung up the phone. 8 days later, I found there is no email for shipping or receipt from the store, I called pharmacy direct again, the same lady picked up the phone and told me that “I am sorry, the item is not in stock.”
I have been very patient to them, this time is enough, I feel like it is definitely a trap to anyone who placed the order then no chance to chase it up during the COVID19 period.
I would not recommend to all of my friends as I do not want them may lose their money.
Be Aware.

April 1, 2020
Unprompted review
Rated 1 out of 5 stars

This company is a scam they will take…

This company is a scam they will take your money and will not send you anything and if they do it will not be worth anything be warned and your own perils

March 24, 2020
Unprompted review
PharmacyDirectGB logo

Reply from PharmacyDirectGB

Dear Mr Quail,

As mentioned in the emails. The malaria medication which you ordered is prescription only medication therefore we can not supply it with out a valid prescription. As you have been unable to supply a valid prescription your order has been cancelled and refunded in full.

Regards,
Customer Services.

Rated 1 out of 5 stars

#4000035150 item

They send my order #4000035150 in Ireland and don’t answer to my email, i want the send another time the item or refund me immediatly

March 12, 2020
Unprompted review
Rated 1 out of 5 stars

Terrible ...

Terrible .... they never respond to emails I have placed an order that has never arrived .... I have solicited several times without response money thrown away ... scam

December 10, 2019
Unprompted review
PharmacyDirectGB logo

Reply from PharmacyDirectGB

Dear Mr Lari,

We emailed you on several occasions asking you for a private prescription. When you placed your order you selected the option of "I have a valid prescription''. As stated on our website we cannot dispense Prescription Only Medicines (POM ) with out a valid prescription.

However we have credited your account in full.

Regards,
Pharmacydirectgb.

Rated 1 out of 5 stars

Awful customer service!

Awful customer service. If they don't like what you're saying, they just don't answer.

October 27, 2019
Unprompted review
PharmacyDirectGB logo

Reply from PharmacyDirectGB

Dear Mr Soares,
We have searched our ordering system and all our email correspondence and cannot find any contact from you. Please contact us by telephone on 0121 772 3873 to discuss this further. Meanwhile, I would be grateful if you would remove this post until we can clarify the situation.
Kind regards,
Customer Services
pharmacydirectgb.co.uk

Rated 1 out of 5 stars

Unacceptable Behaviour IMHO

Ordered a product online, which was advertised as being in stock. Received an email telling me that it had been dispatched and the money was taken from my credit card. A week later, when the product had not arrived, I telephoned and was told that they did not have any in stock and so obviously it had not been dispatched. Unacceptable behaviour IMHO.

August 24, 2018
Unprompted review
Rated 1 out of 5 stars

Ordered goods over two weeks ago…

Ordered goods over two weeks ago payment was taken immediately but still no delivery! Very disappointed.

I have now had a response & my goods have been received together with a full refund. Many thanks

April 7, 2018
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

I would definitely recommend pharmacy direct GB. Great service, great prices, and next day delivery. I have been ordering from them for years and have never had a problem.
Keep up the good work :)

August 23, 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look