Banner for Pharmazon Direct

Pharmazon Direct  Reviews 1,251

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 482 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, competitive pricing, and the ease of ordering, often finding products they struggled to get elsewhere. Many appreciate the fast and efficient delivery, with items arriving promptly and well-packaged, often with long use-by dates. The company's communication and safety checks, such as questionnaires before dispensing, are also positively noted by consumers. However, some customers experienced issues with order processing and delivery, including lost orders or delays, and a few noted problems with discount codes not working. There were also instances where the wrong product size was received, or the ordering process was perceived as lengthy.

What people talk about most

Delivery service

People report positive experiences with delivery service, often highlighting prompt and quick delivery, with... See more

Order

Reviewers highlight positive aspects of order, often praising the easy and efficient ordering process, with... See more

Service

Reviewers consistently express satisfaction with the service, often describing it as excellent, efficient,... See more

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality,... See more

Price

Customers had positive experiences with price, consistently finding products to be affordable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I fully recommend Pharmazon as ordering was easy and with discount on the site plus a coupon I managed to get my items cheaper than the amount that I had paid per pack on my last order. The corn plast... See more

Rated 5 out of 5 stars

Bought my otc medicine after a short questionnaire, there to protect us. Was very happy with the delivery, via Royal Mail, tracked & fast. Prices were very competitive too, will definitely buy my Prom... See more

Rated 5 out of 5 stars

Cannot fault them on my first order.BUT I received two emails with discount, offering free delivery wonderful except the code doesn't work! Then anther one offering 15" discount and that doesn't work... See more

Rated 5 out of 5 stars

My delivery was quite time sensitive as I was going away and as Pharmazon Directs price was better than my last purchase of corn plasters I thankfully managed to time my purchase to arrive at the best... See more


Company details

  1. Online Pharmacy
  2. Online Prescription Medication Vendor
  3. Pharmacy

Written by the company

Pharmazon Direct is our flagship online brand with a dominant UK online presence, to market 3000+ over the counter, vitamin and GSL products. The company is committed to providing affordable prices across a robust portfolio of top-quality brands of medicines and vitamins spread over a wide therapeutic range.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 22% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

I had a great experience ordering from Pharmazon. The ordering process was simple and easy to navigate, which made the purchase quick and hassle-free. Delivery was also very fast, and my tablets arrived sooner than expected. Everything was well packaged and exactly as described. I would definitely order from them again and highly recommend them to others.

March 4, 2026
Rated 1 out of 5 stars

Very poor customer service

Very poor customer service. My order was showing as delivered on their App Shop but it had not been processed yet! It was processed a week after being confirmed. It was not possible to speak to anyone by phone and their quick online chat doesn’t work as one gets an automated message and then no one replies whilst waiting on line. I wouldn’t recommend this company at all.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Actually care!

Really great experience with Pharamazon. I was waiting on a private prescription that needed to be sorted urgently, but it had unfortunately been received incorrectly. The team picked this up quickly and contacted the provider to get a new one sent across, chasing it throughout the day and keeping me updated which I really appreciated.

By late afternoon they managed to get everything resolved and sent it out via special delivery so I’ll receive it the next day.

A big shout out to Archie and the whole team who were brilliant. I also had a call from the pharmacist, Arshna, as this is a brand new medication I’m starting and my doctor hadn’t advised what I should do with the medication I’m currently on. She was really understanding and explained everything clearly which put my mind at ease.

You can genuinely tell they care and treat people as individuals. Keep up the great work and thank you again for all your help!

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Maloff order

Quick response by email from the company pharmacist to check I had taken medical advice before ordering which was reassuring. Fast delivery of the order and competitive price.

February 25, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look