PharmEasy Reviews 207

Horrible experience. I had ordered multiple tests. The ETA for TFT test was 12 hours, but did not receive it even after more than 32 hours. (Order ID: 4187764)

Not trustworthy, they just how to harass customer, no proper customer service, not proper smooth platform, casual behavior and attitude. Pathetic service.

Hi, Recently I have purchased an item in pharmeasy.I have purchased stockings and tablets.Stocking which I received is very low quality and even the size doesn't fit for my mother's leg.The quality of the stockings are very worst.I called to customer care and I have register for return of the product.They have initiated the return on March 29th and I received the confirmation message as well.I got the executive number through that message.When I called to pick up executive person he didn't even listen my words and he straight away rejected my calls.I have raised a complaint about this issue and I requested the customer service executives to initiate pick up as soon as possible and I strictly mentioned I have flight on April 2nd ,I called to customer care service repeatedly and I requested them,every time they have registered the complaint but there is no solution for my issue.The cost of the product is 950rs and which I can't use even and I have to put it in the trash.The worst experience I faced with this pharmeasy company and I will never recommend this app for anyone.There is no proper and quick response for the customers who will register the complaints and faces the issue.Even I won't give 1 star rating for this app.

Subject: Formal Complaint Regarding Terrible Service Experience with PharmEa

I am writing to express my utmost dissatisfaction with the abysmal service provided by PharmEasy, particularly in regards to their delivery and customer care services. As the grievances officer, I trust you will address these concerns promptly and effectively.

1. **Unresponsive Delivery Executives and Poor Customer Care:** The delivery executives affiliated with PharmEasy consistently fail to respond to calls, rendering any attempt at communication futile. Furthermore, the quality of customer care service is shockingly inadequate. Attempts to contact the provided customer care number yielded no results, exacerbating the frustration and inconvenience experienced.

2. **Ineffectiveness of Customer Care Channels:** Despite the purported availability of customer care support through the app, the provided contact number fails to connect, leaving customers stranded without recourse for assistance. This blatant disregard for providing functional avenues for grievance resolution is unacceptable.

3. **Immediate Regret Over Membership Purchase:** Within a mere 48 hours of purchasing a PharmEasy membership, I am already regretting this decision due to the appalling service experience encountered. As a result, I hereby request the cancellation of my membership without delay.

4. **Failure to Communicate Delays:** Despite placing an order, I have been left waiting for two days without any communication regarding the status of delivery. It is unfathomable that PharmEasy cannot even fulfill the basic obligation of informing customers about delays or complications in the delivery process. This lack of transparency is indicative of a severe deficiency in operational integrity.

5. **Loss of Confidence and Future Advocacy:** As a result of this distressing experience, I have lost all confidence in the reliability and professionalism of PharmEasy. Not only do I intend to discontinue using your app in the future, but I also pledge to share my harrowing experience with others and actively dissuade them from utilizing your services.

In conclusion, I urge you to address these grievances promptly and implement measures to rectify the systemic failures within PharmEasy's operations. Failure to do so will only further tarnish the reputation of your company and drive away loyal customers

MOST USELESS COMPANY !!
DONOT TRUST THEM !!
ONLY ONLY ONLY BUY ON COD BASIS.
YET, IF YOU ORDER AND GET DELAYED SUPPLY OR
DAMAGED Product, RETURN IMMEDIATELY WITHOUT PAYMENT AND COMPLAINT TO CUSTOMER CARE.

I made mistake by placing order "insulin" During high risk pregnancy. PharmEasy is doing fake promises to deliver on time.
They were supposed to deliver by 27th Jan 10PM. As of today CC team saying it may be deliver by 29th/30 Jan. Even after raising several complaints by mentioning urgency.
Pathetic, pathetic pathetic.

Shut your organisation if don't understand the urgency of medicine and start a business of "Pani puri" people will surely wait for you, won't complaint for delay.

Hi I am a PharmEasy Franchise partner from Allahabad, Uttar Pradesh and my firm name is Dhanishta Pharmaceuticals. PharmEasy is a Fraud company. They just took my hard earned money in the name of franchise and have just vanished. They are not responding and returning my money. So, I request to all whoever is reading this review to totally boycott PharmEasy. Do not deal with these fraudsters for your own safety. Please support. Boycott PharmEasy. PharmEasy is Fraud.

The price at the time of placing the order was £2000 on which the decision to purchase from Pharmeasy was made. Two hours later, they messaged saying I need to pay them 15% more.

The reasoning was they don't stock the meds and need to source based on the orders placed. Hence if they need to pay a higher price, the excess is charged to the customer.

This is like going to a pharmacy, buying some meds over the counter and receiving a call from them 2 hours later saying the price of the meds has changed and I owe them more.

Online shopping decisions are made on the basis of price show at the time of placing orders. If this changes 2 hours later, I as a customer feels cheated. No other online platforms change the order value once the payment has been made.

Worst Customer Service...Not listing to customer need as they are providing stones in delivery packets...

Could not find Zero start option, PharmEasy deserves Zero stars. Worst company, every time they miss some medicine.

Worst service.they pushed another company medicine in which they get more profit and which evwe u order they say its not in stock.Moreover i am diabitic patient and i order medicine as per my plan .But after order they delay your delivery and as they have no medicine in stock which we order though they take order and money and then they delay your order until medicine comes in their store.And in diabities and any major disease we cant survive without taking medicine even one time or one day.But these company is not serious bout patient health.they run just for.money and not worrying for patient health.If they dont habe medicine in thwir stock they should not take order prior or money.So at last dont buy from pharmeasy .they ate cheaters.

They call you and inform the items of the order is available finally they will not deliver and will say it cannot be procured. They are smart enough to push their availble products on to you. this is how they survive. Cheats fake

Worst experience.products are missing.after complaining also they are not taking action.

They gave us less medicine & were are not sending the remaining medicines neither are they refunding it

My medicine is missing and after complaining they are not ready to take action.Inshort its my loss.dont by from pharmeasy or else you will simply waste your money

Giving 1 star as its mandatory to give star. Else its zero star. They take the order and do modify like change the medicine without any information. Very unprofessional, poor communication. I have ordered some imp medicine which was showing in stock. I placed order, then they didnt send the medicine by saying its out of stock.. when i checked in the website it shows in stock.

I placed an order on 8.5.23 and the delivery date was 10.5.23 between 2 pm and 7 pm. Till 6 pm, the order didn't reach home. So, I logged in the app and contacted the delivery guy (Muhammad Hussain) at 6.20 pm. I asked him will he be able to deliver the product before 7 pm. The person said, he was not aware of the location and blamed that the pharmeasy has given him a location which he was not familiar with. He said that the product can not be delivered today. How come a delivery boy state some reason for not delivering the order? Why hasn't the customer care taken any other alternative steps against the delivery agent. This is not the first time experiencing such kinda situation with pharmeasy. Any person using the Google map could drive places and more over chennai is not a village where people find difficult to travel. When the date and time is clearly visible on the website, how a delivery boy who is just an employee, could violate the rules

Everytime!! Ask for change of medicine bcoz they claim not available whereas it's available in the store across the road
Changed the minimum order for free delivery with membership without highlighting at renewal time
Harassing calls asking to buy stuff or book tests
The list goes on.... Just avoid them! Choose anyone else

Day-to-day providing worst service. Yesterday 28 April 2023, I ordered some medicine and they changed one of my ordered medicine without consulting with me.
Order ID: 310995187337732096
Most of the time they are calling in the name of medicine verification and force to buy unnecessary medicines.

On April 6, 2023, I signed up for a Full Body Check up with PharmEasy.

Their collection agents came in the morning to my residence to draw blood samples. The package included Urine analysis. No urine sample was collected or submitted that day.

On the same day, I received the blood reports online and as an added bonus, I received the urine analysis as well.

I was flabbergasted at their generosity in providing me with a urine analysis. This is all the more amazing and astounding when no urine sample was collected or submitted.

It remains a matter of conjecture as to whose urine was passed off as mine.

It is evident that the labelling of blood and urine samples is haphazard.

A possible explanation is that the Lab technician realised that the Full Body package included blood and urine samples and took the collection agent to task who in a tizzy provided his own urine sample.

Another explanation can be some other urine sample from their stock was analysed and passed off as mine.

I shudder to think what if they had passed of the urine of a pregnant woman as mine.

The body of their report proudly touts :

1. 6 step quality control to
ensure 100 % report accuracy.

2. Report verified by doctor.

The question arises how could such a bungling blunder remain undetected during six consecutive steps?

Can the credibility of the doctor who verified the report be relied upon?

The reports submitted by PharmEasy are eyewash and not worth the paper they are printed on.

In the greater public interest, PharmEasy's licence to operate a Diagnostic laboratory needs to be cancelled.

The verifying doctor should be taken to task for affixing his signature on a document without verification

Sushil K Nopany